ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

3.5 Rating 2,964 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 2,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE. Have still not picked up item, 2 days later, despite many phone calls. Original driver lied about where he was and when he was there (we have phone records and eye witness to prove this), company then lied about what the driver said. HORRENDOUS. Awful customer service and can’t actually do what they promise.”

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Posted 1 year ago

“I'm in a new build which is awkward to find. Your guys rang me twice for directions and we're very pleasant when they arrived. Great communication and attitude royal mail could learn alot from your guys. Thanks for the excellent service would highly recommend your company to anyone.”

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Posted 2 years ago

“Fantastic team of staff from their call centre through to their delivery team. Well mannered, polite and professional. Kept in touch with delivery timescales.”

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Posted 2 years ago

“I,m very grateful it really worthy the money, the guys have been very helpful and respectful, very educated staff and for my suprime they speak my language spanish , making the job much better Thankyou guys class A”

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Posted 2 years ago

“A very disappointing stressful experience. Took 12 hours for my belongings to reach their destination. At 9pm at night they finally reached the destination. The team who loaded the van, were not the same team unloading. So they had no idea of the items they had in the van. Heavy items were packed on top of fragile boxes. My sofa was laid on the floor upside down and on top of the base heavy boxes were placed, which ripped my sofa. Broken and damaged items in the storage unit when I unpacked it. And no assistance when I was asked to send photos to customer service. Would not use again!”

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Posted 2 years ago

“Excellent service. Two nice guys delivered. I am so happy the delivery Thank you for your help.”

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Posted 2 years ago

“I’ve used Anyvan twice. They send at least two team members who are always happy to help with making your belongings get to where they need to go in your new accommodation.”

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Posted 2 years ago

“I cannot begin to describe the total disaster that was AnyVan! I paid almost £1,100 to move a one bed flat from East London to Surrey. Significantly more than other quotes I had received, but felt assured by the pack and move service I completed the list of items - to include the usual, bed, sofa etc - and 10 boxes - that I had packed myself. Should also note - I had packed majority of the contents myself and labelled etc. So - day of move - 2 guys show up, survey the flat and say that they are only going to take the furniture that I had ticked (the big stuff) and would only take boxes they pack - unless I pad more money of course!! Long story short - they left all of my clothes, even my bedding (thrown on the floor). They even emptied out a garden box and just took the empty box, leaving contents outside. An absolute disgrace that made an already stressful situation, a total nightmare. Note: I have moved several times and never experienced anything like this. I called customer service and got nowhere. Long story short(er) - I have had to pay for another van to collect my stuff and highly urge others to avoid! Well and truly fleeced.”

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Posted 2 years ago

“Shocking company. Van booked for 9am to 10am, nobody turned up. Rang the company who said they would try and get another driver as the first one had cancelled. After several phone calls nobody turned up, no phone calls from AnyVan to explain anything. We ended up telling them to refund our money and we ordered a self drive van to sort it ourselves. Do not use this company.”

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Posted 2 years ago

“Fantastic service and will be recommending AnyVan”

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Posted 2 years ago

“I recently had the misfortune of using Anyvan for a moving job, and it was a nightmare from start to finish. Firstly, they quoted me one price, but upon completion, they charged significantly more without any valid explanation. It felt like a classic bait-and-switch tactic. Secondly, their disregard for punctuality is astounding. The movers arrived almost six hours late, causing a cascade of scheduling issues and inconvenience. To add insult to injury, the driver threatened to abandon the job unless I paid additional fees on the spot, creating an incredibly stressful situation. This lack of professionalism and customer care is unacceptable. Overall, I would strongly advise against using Anyvan for any moving needs unless you enjoy unnecessary stress, unexpected charges, and poor service.”

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Posted 2 years ago

“Very reliable, I would use them again.”

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Posted 2 years ago

“very happy with delivery transported my car to me”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Driver was on time, very professional, helpful, and polite. Delivery was top-notch. Will recommend AnyVan anyway.”

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Posted 2 years ago

“Excellent service throughout the process which included communication channels, tracking, prompt collection & delivery. Our driver was great! Recommended.”

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Posted 2 years ago

“Excellent from start to finish and will use again.”

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Posted 2 years ago

“Very good service.”

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Posted 2 years ago

“Do not use this company They will damage your items They don't use proper delivery drivers just someone off the street with a batted ex post office van So beware they're cheap for a reason”

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Posted 2 years ago

“Great service and value, driver was so helpful. Will definitely use again.”

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Posted 2 years ago

ANYVAN is rated 3.5 based on 2,964 reviews