ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,814 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,814 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found them on google and they have been very efficient and also friendly and helpful to deal with . They keep you in the picture all the time the move is happening , certainly would recommend them highly”

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Posted 2 years ago

“Drivers polite and punctual. Very helpful at pick up and delivery.”

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Posted 2 years ago

“The guys kept us up to date and let me know when they were 15 mins away. They got everything in the van so perfectly, nothing broke and they got to the house on time and unloaded it perfectly as well. It was not stressful at all so thank you ☺️”

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Posted 2 years ago

“Driver was on time and very helpful… I’ll def recommend”

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Posted 2 years ago

“AWFUL COMPANY - AVOID Where do I start. Initially after making the booking I was charged an extra £100 which I was told would be resolved right away and still hasn't been. On the day of the move we had the worst experience at an already stressful time. When the drivers arrived they said the items in the house were more than on "their list" which was completely wrong. I had a copy of all the items agreed with anyvan in writing and we were still refused and essentially held ransom and told to pay an extra £500 so that we could get our move done on the day. We had no choice as we were moving house and had to have it emptied. To make matters worse they only sent 2 movers who were ill equipped and slow so my brother had to help with moving and organising items which resulted in him hurting his back. I'm absolutely livid that a company who is supposed to be well established and professional behaved in such a despicable manner. We are now trying to make a complaint and are repeatedly being told for the past week a customer care team member will be in touch and we are still waiting! Going to have to go direct to trading standards as don't have the time to waste with these people.”

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Posted 2 years ago

“Bloody brilliant”

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Posted 2 years ago

“Excellent, punctual, friendly and professional service.would recommend highly, will be using again.”

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Posted 2 years ago

“Very good and helpful driver”

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Posted 2 years ago

“Absolutely horrendous service by anyvan driver. 1. Any van driver did not follow the special request section of the order which was the directions of where exactly to park which was fine as I understand that these things happen. 2. However, when he arrived, he claimed that he called me, but I never had a missed call from him and then told me that I wasted his time. 3. Instead I was the one calling him as I was waiting for him for 20 minutes because he could not follow my instructions and claimed that it was my fault that he went to a different address. 4. Blamed me for using giffgaff as a phone service and asked for my nationality which I believe was highly inappropriate and irrelevant given the circumstances. 5. When he arrived he was smoking and threw the cigarette on the pavement and began complaining that I was wasting his time and that he would charge me extra. He tried doing this by calling me from an unknown number which I refused because I could not take responsibility for the fact that he could not follow instructions on the request section. 6. When he arrived at the drop off point he was very sarcastic and asked me if I wanted a hug after I told him he was being disrespectful. He then proceeded to repeatedly call me stupid and laugh at me when I asked him how much the extra charge would be for him to help me with my things after he parked on the back side of the building. He proceeded to call me stupid again and said that he did not want to help me. This has been one of the most horrible experiences I have had with a moving company.”

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Posted 2 years ago

“The mark of how good a company is is how they deal with complaints. This company collected the furniture and the next time we had view of it was when it was returned, minus part of the three seater sofa. It took them over a week to find the missing item and when it arrived it smelled of petrol. It is proving difficult to get quotes to have the sofa cleaned, especially when they know is that ANYVAN is involved. They also drag out their replies, tending to send them out late on Fridays asking for more and more details. My advice based on my experience, avoid them.”

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Posted 2 years ago

“Very pleasant and professional driver, extremely helpful and reliable service would recommend and will use again. Excellent customer service.”

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Posted 2 years ago

“Information given before delivery was timely and accurate. Delivery was punctual and the driver and his colleague were polite and friendly. Will use again!”

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Posted 2 years ago

“Excellent service. Definitely use them again and recommend to friends.”

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Posted 2 years ago

“They were very punctual, good communication and picked up my items with care. Very professional service and prompt. Thanks so much for an amazing job. Highly recommended.”

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Posted 2 years ago

“Very satisfied customer. I was kept informed about the arrival time of the pick up, care was taken with the piano on collection and delivery. I would recommend AnyVan to my friends.”

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Posted 2 years ago

“Excellent service. Great chaps. Would use again if required.”

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Posted 2 years ago

“Very late but excellent drivers/movers”

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Posted 2 years ago

“Excellent service. Definitely use them again and recommend to friends.”

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Posted 2 years ago

“Very efficient but arrived 45 minutes early so we had to rush a bit. But they loaded and unloaded very quickly. Only negative side was the fact the driver was smoking inside the van.”

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Posted 2 years ago

“Great Guys, perfect service! Highly recommended!”

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Posted 2 years ago

ANYVAN is rated 3.4 based on 2,814 reviews