ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.44

3.4 Rating 2,905 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,905 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst service I have ever received from a company. We were moving between properties. After the removal men had removed everything from the flat we were leaving, they then sat outside the property for 25 minutes smoking in the van so all our belongings stank. Then they disappeared for 3 hours, and were not contactable. After being on hold to AnyVan's customer service line without having spoken to anyone I had to tweet them to try and locate the drivers. When they did arrive at the new property (which was only a 50 minute drive away) they said that if we did not assist them with taking our furniture and belongings into our new property that they would have to leave with our belongings as they had no time to do the job. My partner helped them unload and carry items from the van and I stayed in the flat to put things in the right rooms. During this time one of the removal men made repeated threatening gestures towards me due to my 'laziness'. Then, one of the two removal men disappeared for a about 40 minutes. It turned out he had put the broken down kingsized bed frame, a dining table and the kingsized mattress in a FOUR PERSON LIFT which had unsurprisingly broken. We only live on the first floor so there are no reason to put a mattress in the lift. Then they presented me with a form to sign saying the job had been completed. When I refused to one of the removal men FORCED MY HAND to sign the paper. As it was reaching 6pm on a Saturday, when I finally managed to locate the correct company to deal with a emergency call out for the lift, they weren't able to come out until the following day, meaning we were left with no where to sleep in our new property. The next day when we finally got our bed, it was on the top floor of of the building, meaning we had to make multiple trips down five flights of stairs. Then as the removal men had taken the bed apart at the old property (without even asking) we had no way to even put the bedframe back together. I have spent weeks going round in circles with AnyVan trying to get a decent refund. However the removal men have told AnyVan that they were waiting for us for 45 minutes at the new property. However this was literally impossible as my partner had already reached the new property before they had even left the old property. AnyVan are refusing to offer more than a 25% refund as 'the job was completed' which frankly is just insulting, especially as I paid over £200 for this shambles of a removal. DO NOT USE THIS COMPANY EVER.”

Helpful Report

Posted 7 years ago

“Did the job I paid for no problems Happy to use this company again .”

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Posted 7 years ago

“Great, flexible, good value service”

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Posted 7 years ago

“Marius the removal guy was extremely professional careful and fast last but not least extremely pleasant Andy that was organising everything was always reachable and helpful. I have used Any van so many times before and it is always a wonderful experience.”

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Posted 7 years ago

“VERY BAD SERVICE. My double pine wardrobe wasn't delivered because the staff was too lazy to move it as it was a Friday late afternoon and the guys decided to work as little as possible....The guys said it was too big to move it (!). The company refunded only 30% !!! In the end I had to dismantle the wardrobe and deliver it myself in my car! Will never recommend to anyone. If there was an option to give zero, i'd give zero!”

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Posted 7 years ago

“Easy to use platform Competitive prices”

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Posted 7 years ago

“Great guys, great service. Recommended!”

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Posted 7 years ago

“The guys were very prompt in delivering my items and also helpful and polite.”

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Posted 7 years ago

“Good communication from driver with regards to picking up and dropping off goods. Very helpful.”

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Posted 7 years ago

“All good, quick response good rates. Will use again. Thanks”

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Posted 7 years ago

“Excellent price, driver courteous and on time, item well packaged in van and secured, nice and easy to arrange via telephone.”

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Posted 7 years ago

“Simple, quick and easy no fuss, driver was in contact from pick up to drop off.. Excellent service.. Thank you”

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Posted 7 years ago

“They came and moved a sofa from one address to another on time with minimal fuss.”

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Posted 7 years ago

“Everything went smoothly, good communication reasonably priced.”

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Posted 7 years ago

“Fast service. Good customer service”

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Posted 7 years ago

“Was told that the pick up was done politely and the delivery went well. The had to move a couple of items and they were returned to the same place before they left. An excellent job.”

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Posted 7 years ago

“ExcelLent service from start to finish. From pick up to delivery and bang on time. Will use again. Makes a change to get this great service. Don't change it please”

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Posted 7 years ago

“Very professional, efficient and pleasant”

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Posted 7 years ago

“Kept us fully informed about collection time. An unbeatable price for the move.”

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Posted 7 years ago

“Great service,will use again.”

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Posted 7 years ago

ANYVAN is rated 3.4 based on 2,905 reviews