ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.43

3.4 Rating 2,872 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,872 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked this company to help to collection the sofas from Milton Keynes to Buckhurst Hill on Friday 15th July 2022. My Dad is around 70, my Dad took the 2 seater and one seater sofa out from the garage by himself and left it outside all day as the collection said between 1pm to 8pm. They never turned up after 8pm, my Dad was fuming as they had to take the sofas back in the garage again by himself, it's totally unacceptable. I called customer service, never turned up etc. They rescheduled next day which was Saturday. I requested for extra mover due my Dad was struggling by himself. I was happy to pay extra which around £72 pounds and collection from 8am to 12pm. Dad called me next day on Saturday and told me that extra mover couldn't it. We were fuming AGAIN! Dad offered to help with driver, I think they came to collection around 11.30am. They were supposed to come here around 1 hour to 2 hour to get Buckhurst Hill but unfortunately the driver drove back to Derby! The driver won't be able to delivery to my house on the same day! I was absolutely stressed. I have called the driver thousand times and never picked up. Next day Sunday, very early morning the driver came here outside of my house. On the same day it was my daughter 1st birthday party at my house! Unreaible company. Avoid.”

Helpful Report

Posted 3 years ago

“They cancelled on the day without telling me - I only found out after 2 webchats and an hour on the phone. Then rescheduled for the next day - and didn’t turn up. Then rescheduled 2 days later again, and turned up 4 hours earlier than agreed. Would not offer compensation or even a partial refund. Avoid avoid avoid.”

Helpful Report

Posted 3 years ago

“My 80 year old mom used any van when they arrived they said had to pay another £300 on top of the £1400. Already payed as had to walk up a pathway. When delivered to new address tv screen was smashed scratched walls in new home red box smashed to smithereens. The delivery men said it was not them. Who was it ? Also van to small had to leave a lot of items behind. The next day rang anyvan to claim as mom had the platinum service. Chap said could not get into computer but would ring back Monday but didn’t I called 5 days later to be told Inshurance was only 5 days. When you move there’s a lot to do and we’re never made aware of this 5 day Inshurance Anyvan spoke to drivers and they denied everything even the smashed plastic box. So the platinum service means absolutely nothing. Anyvan just took the delivery men’s word and nothing else I even e mailed the CEO to which I still have no reply 3 weeks later they fobed mom of with another insurance company where there’s £250 excess to pay. (Please avoid this company at any cost)”

Helpful Report

Posted 3 years ago

“Whatever you do please dont use this company. We paid £2500 to be moved & they came with two small Van's that were bashed * beaten & dirty. Spoke to each other in their own language completely ignored us left 3/4of our belongings on the drive left bolts to the bed still in our old home. Neighbours had to look after our property till we could get another hire lorry and broke lots of lights & ornaments & offered £50.00 goodwill gesture. So please take head do not use this Company”

Helpful Report

Posted 3 years ago

“A company to avoid. Beware, this company will lie about the number of items and take additional money from your bank without your knowledge. BEWARE AND AVOID.”

Helpful Report

Posted 3 years ago

“Hi I have had to reflect on the service provided by this AGENCY that BOOK individuals that are looking for work to earn an income that have a vehicle to move items We engaged with ANY VANS to provide at short notice (5 days ) to move our furniture and personal effects from a 2 bedroom bungalow from Somerset 72 miles to Hampshire We informed them that it would require a 2 x standard Luton van load They provided a quote and we paid in advance They sent two men with a Luton van from Peterborough who were an hour late who did their best to load but obviously couldn’t do so The individuals were employed do to do what they could do by Any Vans We were very distressed and dissatisfied as we had too leave our substantial personal property behind This resulted in having to personal hiring another vehicle to personally collect and transfer to our new home Conclusion I have at this moment not chased formally a refund from ANY VANS BUT I would advise be very CAUTIOUS in using this AGENCY As none of the removal individuals are employed direct If you do use them PLEASE MAKE SURE YOU TELL THEM ALL WHAT YOU ARE MOVING If not expect to be disappointed!!!”

Helpful Report

Posted 3 years ago

“Having booked a 3 hour window (9-12) for a house move, on the morning of the move I rang the driver to see if I could get a more accurate time only to be told AnyVan had booked him for 5pm that evening and he therefore wouldn't be able to help. The company apologised and refunded when they realised the error was theirs, but did not seem in the slightest concerned that it left me without removals on moving day with no notice and they said they MIGHT be able to help the next day but couldn't guarantee it. I couldn't take the risk. DO NOT RECOMMEND if you are relying on a particular day/time”

Helpful Report

Posted 3 years ago

“Awful company, like to charge you extra after they have arrived and are loading...like, walking too far from accommodation to van for instance when all was explained when the booking was made, charging for extras...or emptying perfectly packed furniture and not informing you. Removal mens attitude was extremely rude and demanding! I refrained from leaving a review for a few weeks to see if stress was a factor in my anger...but no, it's still there! 100% WOULD NOT RECOMMEND!”

Helpful Report

Posted 3 years ago

“Please beware of using this company. I had arranged and paid for my son to be moved from his old accommodation to his new one. They were aware he was a vulnerable student and assured me all would be fine. There failed to collect him, leaving him stranded hundreds of miles from home. He has called and was told the van was on its way. I missed a call at 13 29 pick up was fir 12.00 when I tried to call no response. We had to get a local taxi firm to help us. Contact them today, 3 days later was told they had a problem with the van. No email from then or call to my son. Disgusting service Edit”

Helpful Report

Posted 3 years ago

“Buyer beware. If you read the fine print, AnyVan say they merely act as an agent between you and a removals company and aren't a removals company themselves. So, on the day they'll try to get you a service, but if they can't get one then oops! Too bad so sad. In my case, they no-showed with no notice on moving day. When I rang them up they said 'no driver has been assigned' and promised to get me a driver first thing the next day. That driver also no-showed, in fact they apparently never bothered to book one. They gave me a refund but just shrugged when I mentioned the fines, storage fees, and emergency service I had to hire. It's middle men pretending to be a legit removals company. Basically a scam.”

Helpful Report

Posted 3 years ago

“They made me give them one of my things for carrying stuff up the stairs.”

Helpful Report

Posted 3 years ago

“offered me a price direct -which i accepted-then spent 48hrs scolling "We are allocating your anyvandriver ---never happened-rang and explained-said they would trans me to sales team-said they would ring me to folloe up-never did repeated situation again--three phones calls no replies/return calls...rang and cancelled---await deposit refund BOOKED with Shipy---had 31 quotes in 45mins-at less”

Helpful Report

Posted 3 years ago

“they charge way too much for add-on item. I only had one medium size box add-on, charged me £30. Initially the driver asked for £50, after haggling he eventually says 30.”

Helpful Report

Posted 3 years ago

“they charge way too much for add-on item. I only had one medium size box add-on, charged me £30. Initially the driver asked for £50, after haggling he eventually says 30.”

Helpful Report

Posted 3 years ago

“WARNING PLEASE READ ANY VANS ARE THIEVES AND MAKE FAKE BOOKINGS We booked removals with Any Vans end of April for 16th May. We cancelled removals as to expensive on 3rd of May, well within guidelines. We moved on 16th May without Any Vans. Over a month later I receive an email from Any Vans saying they will be moving us on the 23rd June ??? We moved a month ago. So I clicked on cancellation thinking this would be the end of it. Then receive a call to say they will be with us tomorrow, I tried to explain to the very rude man that we never booked a removals, after a very heated conversation I passed the phone to my husband who they refused to speak to in the end they did, for him to be told not to worry we have been charged for the removals anyway so it didn’t matter if we used them or not. Checked our bank account £734 had been unlawfully stolen. They had kept our bank details since April. We raised this with management after being told by Lyndsey who tried to resolve this that the reason we were unknowingly booked is they put in a DUMMY I quote dummy appointment on cancellations. Pointless to ramble on how awful the customer services behaved who finally agreed to refund what they had stolen. But not for 3 to 10 days. We reported to the police and want people to know what this company are capable of. Holding onto bank details for almost 3 months and charging a customer for a booking that was never made by ourselves but by Any Van. We were advised by police to contact the bank in case they try to take more money. If you use this company do not give your card details although no doubt without them you would not be able to book. Sum these up thieving B*******. I hope this review will help others not to go through what we have just gone through as if moving is not stressful enough.”

Helpful Report

Posted 3 years ago

“Disappointed with service My daughter booked anyvan for today. The driver was nearly 2 hours late. The man did not help lift anything into the van, leaving a young fragile woman to lift everything into the van, nothing was bubble wrapped or tied down. They did not take everything as my daughter felt her special cabinet could would not be safe. My daughter had to then make her own way to the new apt. One hour away and take an Uber with lots of her things not taken and still lots to move tomorrow. Very very disappointed with Anyvan service. My daughter has complained and they have promised a call back on Monday to hopefully resolve the situation.”

Helpful Report

Posted 3 years ago

“AVOID THESE SCAMMERS AT ALL COSTS !!!! They took my money to deliver a leather sofa from Edinburgh to Polmont but didn't even turn up at the sellers home to pick it up !!! It cost me £58.00. !!! DO YOURSELF A FAVOUR AND LOOK ELSEWHERE FOR A VAN AND MAN !!! THIS MATTER IS NOT OVER AS I WILL SUE THEM FOR BREACH OF CONTRACT !!!!”

Helpful Report

Posted 3 years ago

“Absolute scammers. Only booked 5 specific items of furniture to be moved and they refused to move the main large items (the bed and wardrobe). Claimed they couldnt get them down the stairs (which is rubbish as I moved them up there in the first place) and said they wouldnt disassemble them either. So ended up paying over £120 for them to move a handful of boxes and a small desk that I could have got in my own SUV. Avoid this company like the plague.”

Helpful Report

Posted 3 years ago

“Awful from start to finish. Firstly after calling and emailing an item still got left off the collection list and then when I wanted items out of storage I had to make many more calls and emails before i was told delivery would be a week, so I had to pay for more storage of items I wanted back. Then all items arrived damaged. Leather bed is all scratched. This was new a few months ago so am really annoyed about this. My washing machine has had the lid pulled off and my glass unit the back isn’t attached to the front anymore!”

Helpful Report

Posted 3 years ago

“AnyVan 'delivery partner' stole my money! I booked a job via AnyVan with one of their 'Delivery Partners'. The delivery partner then requested full payment in advance and stated that each courier have their own T's & C's. Having never had an issue with AnyVan before I sent the funds. The delivery partner then cancelled the job due to his trailer allegedly being stolen and promised to refund my money. I waited and waited but no money was returned. Upon speaking with the delivery partner a month later he told me that he doesn't have the money (£190!) and cannot send it back to me as he does not have it any more. He then told me that he will send it 'when he can' and not to contact him again. AnyVan were initially on the ball and asked me to give him more time to pay before they would take action but now they are just not interested and will not take it any further. If using AnyVan and the name Dorian Gordon or the user VTS1 pops up, stay well clear!”

Helpful Report

Posted 3 years ago

ANYVAN is rated 3.4 based on 2,872 reviews