ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,815 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,815 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had a bad experience. Didn't deliver on time first it was Thursday then Thursday Friday then Friday Saturday it finally arrived Sunday. Every box was ripped or crushed and stacked heavy boxes on top of fragile boxes. Then i added a few things thought we'd agreed an extra £400 then a week before picking up the furniture they wanted £600 this is after flights and transport had been booked and paid for. Just remember anyvan don't move the items it's passed onto other people who don't give a flying.”

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Posted 3 years ago

“Friendly and quick delivery”

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Posted 3 years ago

“Friendly and quick delivery”

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Posted 3 years ago

“they collect from my storage business they don't bring appropriate protective blankets . it makes me cringe to see how they load . people cant save if there stuff is damaged and there seems to be no backup .look at the reviews it doesn't matter about the good ones when you HAVE to move and they don't turn up what are you going to do ? cancelation charging more on the day being late are a common theme”

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Posted 3 years ago

“Very polite and knowledgeable staff.Very nice to work with you.”

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Posted 3 years ago

“bad customer service and frontline divers”

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Posted 3 years ago

“Horrendous! Everything is geared up taking more money You cancel within 48 hours, up to 50 percent of total taken from you! This is just exacting your money for nothing. Dare you add more to the list? Ah more money! Steer clear there are cheaper, much more - thanks to these I am over my budget and I'm moving a couple of miles.”

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Posted 3 years ago

“Research all reviews, not just the selected ones!! Used this Company as they claim to be specifically providing specialists in the area we were looking at ie: moving our furniture from north France to South France. Despite using one of their premium movers, the service was non existent. I agreed a price that was in the middle range of quotes, the Company who claimed to be experts had a very detailed web site (not all had this) claimed to have a UK based manager, who failed to respond from the minute had received the fee, even up until the day of the move bearing in mind we were also signing for our new property, gave us an 11 hour window as to when our transport would arrive, to be told after a desperate phone call to them that 2 vans were on the way. Yes the first van arrived with the driver dressed as if he’s off to the beach for the day, who had been told he was picking up a pallet!! He didn’t want to help, not his fault but the fault of the company who operate through Anyvan. 2nd Van arrived an hour later, a completely different company from the first, at least he knew he was collecting furniture so was very obliging, the only professional throughout the whole debacle.Despite an online “chat” with Anyvan who promised to sort out the problem, despite numerous calls and messages to their contractor who couldn’t even respond in sentence longer than half a dozen words or even answer his phone, and to finally speak with a “customer service advisor” at Anyvan who told me that they are just a “bidding platform” and once we had paid them and the contractor then it was not their problem!!! I looked on trust pilot to be amazed at how highly rated this Company is, I can only surmise that reviews like this don’t make the reviews page, which is why I shall be using every platform available to warn others about the very very poor service this Company offer.”

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Posted 3 years ago

“Total scam company , charged me £1500 to move a small house but when they turned up the 3 guys said I'd only paid for ground floor to ground and refused to move anything from upstairs !!! Trying to get more money out of you when they know your stressed and dont have much choice ! Stay well clear YOU HAVE BEEN WARNED!”

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Posted 3 years ago

“I booked this company to help to collection the sofas from Milton Keynes to Buckhurst Hill on Friday 15th July 2022. My Dad is around 70, my Dad took the 2 seater and one seater sofa out from the garage by himself and left it outside all day as the collection said between 1pm to 8pm. They never turned up after 8pm, my Dad was fuming as they had to take the sofas back in the garage again by himself, it's totally unacceptable. I called customer service, never turned up etc. They rescheduled next day which was Saturday. I requested for extra mover due my Dad was struggling by himself. I was happy to pay extra which around £72 pounds and collection from 8am to 12pm. Dad called me next day on Saturday and told me that extra mover couldn't it. We were fuming AGAIN! Dad offered to help with driver, I think they came to collection around 11.30am. They were supposed to come here around 1 hour to 2 hour to get Buckhurst Hill but unfortunately the driver drove back to Derby! The driver won't be able to delivery to my house on the same day! I was absolutely stressed. I have called the driver thousand times and never picked up. Next day Sunday, very early morning the driver came here outside of my house. On the same day it was my daughter 1st birthday party at my house! Unreaible company. Avoid.”

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Posted 3 years ago

“They cancelled on the day without telling me - I only found out after 2 webchats and an hour on the phone. Then rescheduled for the next day - and didn’t turn up. Then rescheduled 2 days later again, and turned up 4 hours earlier than agreed. Would not offer compensation or even a partial refund. Avoid avoid avoid.”

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Posted 3 years ago

“On time, everything went smoothly . Very happy with the service and the the attention to me as a client. I highly recommend Any Van.”

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Posted 3 years ago

“Easy booking experience. Driver arrived exactly on time with a van that was more than big enough to transport the good. Drive and helper both assisted in carrying heavy items out of a tricky 2nd floor apartment and unloaded in to a storage unit.”

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Posted 3 years ago

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Posted 3 years ago

“My 80 year old mom used any van when they arrived they said had to pay another £300 on top of the £1400. Already payed as had to walk up a pathway. When delivered to new address tv screen was smashed scratched walls in new home red box smashed to smithereens. The delivery men said it was not them. Who was it ? Also van to small had to leave a lot of items behind. The next day rang anyvan to claim as mom had the platinum service. Chap said could not get into computer but would ring back Monday but didn’t I called 5 days later to be told Inshurance was only 5 days. When you move there’s a lot to do and we’re never made aware of this 5 day Inshurance Anyvan spoke to drivers and they denied everything even the smashed plastic box. So the platinum service means absolutely nothing. Anyvan just took the delivery men’s word and nothing else I even e mailed the CEO to which I still have no reply 3 weeks later they fobed mom of with another insurance company where there’s £250 excess to pay. (Please avoid this company at any cost)”

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Posted 3 years ago

“On time, everything went smoothly . Very happy with the service and the the attention to me as a client. I highly recommend Any Van.”

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Posted 3 years ago

“Always had good service and attention from Anyvan, Steve was a great communicator and delivered promptly”

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Posted 3 years ago

“Great service. On time, efficient and professional. Would highly recommend Anyvan and their drivers.”

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Posted 3 years ago

“Perfect apart from I was charged for two items instead of one so not quite 10/10”

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Posted 3 years ago

“Great pair of guys. Nothing too much trouble. Worked through without a break. Anyvan have a good business which I would use again. Competitive prices, we’ll worth a look 👀”

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Posted 3 years ago

ANYVAN is rated 3.4 based on 2,815 reviews