ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

3.5 Rating 2,963 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 2,963 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“only problem was time slot otherwise excellent service with helpful men”

Helpful Report

Posted 1 year ago

“Beware anyvan is a sheyster company they don't care who they send to you anyone can pick the job up and when your on your own they made me as a woman very vulnerable as I had no choice as I had to be out the house on that day paid £418 for a house removal and they sent 2 Young's boys one boy said that he had just finished college I didn't know what to do as I had to be out the house on the day but creata I think was the removals company they used the boys kept saying no worries no worries as there English wasn't good at all what was I to do my disabled friend has to help me as I was crying and stressed as I didn't know what to do they didn't know how to move they didn't know how to angle my £2000 settee and by the time they got it down the stairs the legs had broke off I was in state of panic but what could I do they also picked up my glass cooker hob with the lid and the hob nearly came clear off my friend who is disabled has to lift fridge washing machine, beds , whilst the other boy took a rest my friend practically did everything the older boy then said there wasn't enough room and there not allowed to do 2 trips I couldn't cope and my friend has to say she has paid for all the items to get removed the older boy said ok we will it was a complete disaster my back aches my friend has to go to doctor as he has hurt his arms and legs who is just out of hospital with blood clots but he just couldn't see me in the state I was in never never use this company especially if your a single woman as they take advantage I will be telling everyone I can and also going to watchdog and trading standards as I paid £418 for a unprofessional removal company it's not just that the first guys that came they said they wanted more money which I didn't have and then drove away when I called the company and complained they said I couldn't get a refund I had to pay more so by that point I was confused and paid more for them driving away and for them to send 2 boys to do the job I had to ask family for more money as I didn't want to lose the £217 I had already paid I was stuck when I called that day to complain they put me through to another department and they kept hanging up disgusting anyvan just want your money and more and then refuse to give you refund and when you do pay like me they sent 2 boys so it does show and prove they just use any tim dick and harry to do your removal I'm sick I feel robbed out my money and felt they took advantage and didn't care , all my neighbours witnessed these 2 young boys and a disabled guy trying to do my move the neighbours said they would help but there all old but was disgusted and I did pass your name anyvan about telling everyone who listened not to use this site as the site is false no one with a blue outfit came and no blankets to protect your stuff everything you do is charged ans your left at the hands of 2 strangers so there website is fake and the money I paid and my broken settee and cooker they don't care I asked for a refund and as I said they pass you about then hangup horrible horrible nightmare of a company stay away ⚠️”

Helpful Report

Posted 1 year ago

“Moved heavy furniture up and down in a 4 storey Cheltenham Townhouse. The team were hard working, efficient, friendly & helpful. Totally recommend them.”

Helpful Report

Posted 1 year ago

“Good efficient service. Van men dismantled reclining chair to get it through doorway and re-assembled it at delivery address. No fuss!”

Helpful Report

Posted 1 year ago

“Excellent service from order to delivery. Highly recommended.”

Helpful Report

Posted 1 year ago

“Brilliant communications from start to finish. Guys were great, cheerful and helpful. Highly recommend.”

Helpful Report

Posted 1 year ago

“Everything was pretty smooth. The lads helped us throughout the removal and came earlier than the ETA which helped me and my roommate really much. Classic ANYVAN. Always good service. Me and my friends have been using their service for 2 years now and it's been very good. Recommended to anybody who's looking to move in or out.”

Helpful Report

Posted 1 year ago

“Shysters. Guess you get what you pay for? - they came up with the cheapest quote and they dished out the most cack-handed crew! Then they claim they are covered by the small print. A 'serious' removals company will charge/quote more - perhaps as much as double... but will more likely than not take care and make a real effort. The fact that the AnyVan crew spoke little English - in England, beggars belief... but sums up this outfit perfectly. AVOID ANYVAN.”

Helpful Report

Posted 1 year ago

“Very professional and efficient from start to finish (I was particularly impressed with the driver tracking feature). Would highly recommend.”

Helpful Report

Posted 1 year ago

“Perfect collection and delivery, will deffinatley use these again 👌 5*+”

Helpful Report

Posted 1 year ago

“Our transfer of furniture went as smoothly as we hoped. The driver and his colleague were punctual, courteous and took excellent care of our property. I would certainly recommend AnyVan should anyone I know require a small move.”

Helpful Report

Posted 1 year ago

“AnyVan team arrived exactly on time, were ver pleasant and helpful, and dealt promptly and carefully with my move”

Helpful Report

Posted 1 year ago

“Terrible experience. After filling out the online form correctly with all the details and paying for what I was asked, the day before the job ( after I contacted them to check if everything was ok) I have been told that actually the quote they gave me was incorrect and it was my fault that I didn’t double-check it. So they asked me an extra £164 to do what initially was a £74 job. I had no other choice than to cancel it and lose all my money. I had to move musical instruments for children who now won't get any.”

Helpful Report

Posted 1 year ago

“Clicked on a link in an email to use their service. Nothing on the page I landed on suggested a different service was needed for a piano. Placed order. Was called within a few minutes to advise to use different service and refund provided. Caught up in the excitement of the delivery of a piano I booked the piano service not really realising it was far too expensive and I couldn't afford it. Realised almost straight away and immediately got on the chat service who couldn't help. Immediately got onto the phone to customer service who basically stated that the company DO NOT REFUND under any circumstances where they are not at fault, NO customer service, NO gestures or good will, NO empathy on the financial hardship that this is now going to put me in. They will refund when it suits them to make you spend more money but will not if you change your mind within a minute of pressing that button. DO NOT USE!!!”

Helpful Report

Posted 1 year ago

“Expedient and expert service. The fitter was extremely professional and friendly. A reassurance for next time to know that they exist 👍”

Helpful Report

Posted 1 year ago

“Excellent experience – highly recommend! Smooth and clear communication, very professional service.”

Helpful Report

Posted 1 year ago

“All good and very helpful with delivery!”

Helpful Report

Posted 1 year ago

“Efficient service. Flexible and accommodating.”

Helpful Report

Posted 1 year ago

“Would not use. Driver was unfriendly and refused to move boxes down to the ground floor claiming I had only booked the move from ground to ground when I had clearly booked first floor to first floor service. He was lazy and rude. When I complained the customer service was unhelpful. I wouldn’t use them again.”

Helpful Report

Posted 1 year ago

“Booking with this company seemed professional till the moving day 4hours late our buyers were forced to move in while we were still in the house with all our belongings after 15 are so phone calls to the worst customer service the van arrived a small sprinter van joke to move a 4 bedroom home. long and short of it it took 4 trip s and 4 trip for us with our 2 cars.Load s of things left behind till gone 3 o clock in the morning we also got held to ransom on how may boxes we had even that we said on booking we had more than 50 we had to pay £200.more are else they would walk of the job due to the time and the pure tiredness of the hired work men that any van had employed our furniture and boxes were left any where it was a complete nightmare the lads did there best but any van could not care less about them are us the move cost £1345.00 to move from Heywood to bury 6.5 miles absolute terrible experience that can be confirmed by on lookers that could not believe what they could see”

Helpful Report

Posted 1 year ago

ANYVAN is rated 3.5 based on 2,963 reviews