Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

“In summary, absolutely horrific service and if I could give it 0 stars I would. If you want a service where they turn up 3 and a half hours late for a house move, one of the ‘removal’ guys tries to fight with you when they eventually arrive, turn up in a hire van, don’t have any straps/protections/covers/overshoes and use your own duvets and sheets to try and protect belongings, damage several items in transit, damage your new house and then offer you £150 compensation and £45 damages then AnyVan is definitely the company for you. I moved house on Friday 18/10/2024 and arranged the removal through AnyVan. The scheduled time for the arrival of the van was from 1000-1200 hours. By 1230 hours it hadn’t arrived so I phoned the driver, who didn’t answer. They then arrived at 1330 hours and, on the 2 males getting out of the van, I asked them where they had been. One of them held his arms out in an aggressive manner and asked me twice if I ‘wanted to go’. If you’re not from Glasgow, this is local language for asking another person if they want to engage in a stand up fight. I asked him if that was any way to be speaking to a customer and he aggressively asked me if I just wanted them to take the van away. Obviously I did not want this to happen as I was in the middle of a chain of families moving house. My wife, on hearing raised voices, has then came to the front door and asked the guy who he thought he was talking to, and he was aggressive with her as well. He quickly calmed down and apologised, advising he had some bad news earlier in the day. They had arrived in an AK Van Hire vehicle. This is a West of Scotland based hire van company. On opening up the van, I noticed that they had no straps, covers, protections and only 1 pair of overshoes. During the course of the move they used MY duvets, sheets and towels to try and protect my own items! They then asked me if I could fit anything in a van that I had hired. I had filled this up the previous day with garden/garage items and didn’t pay AnyVan over £700 for them to then use a van I’d paid to hire in addition to this service. They then asked if I could help by bringing items down from upstairs. In what world does someone pay for a removal company and then get asked to help out with the work?! By the end of it I effectively did 1/3 of the work myself. The move took 2 runs as they turned up in a van too small for a 4 bedroom house move. By the time I got to the new property they had already started unloading. My mother-in-law was present and repeatedly told one of them to stop putting boxes on a radiator cover in the hall next to the front door. Nevertheless, he ignored her and kept doing it, damaging the cover in the process. The van was soaking from rain and wet shoes and the amount of items damaged, marked or broken due to insufficient covers/protections/straps is quite frankly ridiculous. The damage caused was - 1. Chip to a living room cabinet 2. Chip to radiator cover in new house 3. Chip to kitchen door in new house 4. Mark on a pink armchair 5. Marks on sofa 6. Marks on a single bed frame 7. Marks on a double bed frame 8. Smashed crystal wedding glasses 9. Smashed pint glasses 10. Smashed whisky glasses 11. Damaged coffee cups 12. Damaged deer ornament 13. Damaged nutri ninja lid 14. Damaged bedroom chest of drawers For the damage to the radiator cover in the new house, they suggested a bit of Tip-Ex would fix it. Is that really a professional approach to damaging a customers property? I know they were trying to be funny, but that was neither the time nor the place. The claims team have offered me £45 for the damages. Apparently I can’t prove that I didn’t pack broken glasses?! So, they’re at fault for some damage but not at fault for other damage? I was initially offered £20 compensation for them turning up late. This has been increased to £150 by their customer service team. To summarise, avoid at all costs.”

Helpful Report

Posted 1 year ago

Good Morning Allan, We are incredibly sorry to hear you have not recieved a satisfactory service and that damage may have been caused. We can see a member of our service quality team has discussed this with you, and a partial refund has been issued in light of the lateness, and the conduct of the Transport Provider. We would like to assure you that this will also be raised with the relevant team to review internally. In regard to the damages reported, at the point of sale, you are offered the option to purchase additional cover, for the risks of loading and unloading. When additional cover is not purchased, your claim is reviewed internally, based on the evidence which has been provided. We understand you remain unhappy with this offer, and a member of the team has attempted to call you to discuss this further. As we have been unable to reach you, a further email has been sent. Kind regards, AnyVan

Posted 1 year ago

“AVOID AT ANY COST This company must not be allowed to trade!!! I had the most traumatic removal experience with AnyVan removal company.Before I booked removal of all my items on 5/10/24 I had an hour long chat with Sadeeka and discussed in detail all of my items and sent the photos of my items to her. She quoted £1215 to have all of my items removed on 5/10/24 . However on the day of the removal unbeknown to myself the drivers were instructed to fill only 25 boxes. When they arrived they told me that is all they going to do. So after they filled 25 small size boxes they simply left me stranded in the flat. In despair I called AnyVan to find out what on earth had gone wrong with ghe booking and why the drivers only filled 25 boxes . Anaesthesia from the AnyVan customer service told me that they needed to investigate this and that it would take 48 hours before they could get back to me. I was in tears with my head in my hands . I was pleading with them to complete the removal . Crying on the phone , telling them that I had been left stranded by the drivers who came in the morning and left the property by 1 pm not completing the removal. Anaesthesia told me that the only way to complete the removal of all my items was to pay extra money on top of what I had already paid, She quoted me additional £1300 for all of my items to be removed and to complete the removal on 5/10/24 I needed to leave the property . I had a flight booked with BA. I was in tears. I was desperate and felt pushed into a corner by AnyVan with no choice . In desperation I felt pushed to pay extra £1300 to complete the removal on the same day. Again AnyVan sent the drivers around 5 pm. However , and AGAIN they were instructed to fill 75 small to medium size boxes. They were also instructed to come with a drill to take my bed frame down. However, they turned up without a drill. Most of them did not speak English and told me they were from Romania . I watched them throw my valuable items into the boxes , then close half empty boxes . They also broke my bed frame. I was devastated . In tears . To my horror , they left not completing the removal!!! Again leaving me stranded for the 2nd time on the same day after I paid almost £3000!!!! I was completely devastated. Unable to leave the property !! I also ended up missing my BA flight and having to reschedule it and pay the extra fee!!! I slept on the floor that night . On 6/10/2024 I found an emergency removal company who completed the removal . As a result of all this I developed an asthma exacerbation and a chest infection I am still recovering from. AnyVan removal company responded to my complaint by saying they could not trace my telephone conversation with Sadeeka/Anaesthesia and refused to give me the refund. AnyVan company are underhand, dangerous and should not be allowed to be in business. To date they have refused to give me my money back or cover the cost of the broken bed frame!! AVOID AT ANY COST”

Helpful Report

Posted 1 year ago

Good Morning Sanella, We are incredibly sorry you have not recieved a satisfactory service. We understand you have now spoken to a member of the team who is in the process of reviewing your complaint further, and we shall be in touch as soon as possible. Kind regards, AnyVan

Posted 1 year ago

“It was a fantastic smooth move.Sandu and his son Adi were brilliant and efficient. Thanks for the service.In future, happy to opt the same service and recommend to others.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“We're so pleased we booked with AnyVan, the guys were great - they were punctual, took care with our possessions and didn't waste any time. Next time we move I'll book AnyVan again.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Really bad they quote you one thing and then don't stick to it and triple it - knowing that they have you over a barrel because they have your stuff and they lied about where it's kept as well so it's ages away from where you wanted it. Really tricky to deal with and they just keep you on hold for hours with the accountant so that you give up and you pay the excess to get your stuff back..”

Helpful Report

Posted 1 year ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 year ago

“On time, kept in touch the Whole time. Driver very polite and professional. Notified me when the truck had been delivered.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“The team were very friendly and professional. They arrived at the allocated time and handled my items with care and moved everything to my sister's flat in good time and good condition. I have used AnyVan before and I was pleased with their work. I would highly recommend them 👌 👍.”

Helpful Report

Posted 1 year ago

Hi Tracy, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Apalling. Booked and paid for a sofa to ve collected and deivered same day. They made excuses and had given up by 9:30am. Took the money, no delivery, refused a refund, wanted another 50% cost to do the job. complete scam , unhelpful. Rip off. Avoid at all costs. Disgusted.”

Helpful Report

Posted 1 year ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 year ago

“Delivered the stuff scratched. They refuse to cover the cost of damages.”

Helpful Report

Posted 1 year ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 year ago

“It was so good, everything was good I appreciate it keep it up.”

Helpful Report

Posted 1 year ago

Hi Kibremekazin, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

Hi Mick, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Absolutely disgusting service from any van I booked a van to collect a bed when they arrived the couriers from what I found out they weren’t happy with the size of the bed where it was anyway fast forward five minutes I received an automated message not even a phone call to say you have to pay an extra £53 I instantly tried to call back the number. No one picked up the couriers left without my goods. It was impossible to get through to these people. I finally got through and spoke to several different representatives of this disgusting company. I think they play on peoples fear. The first person said oh you just rebook that cost you £26 then put the phone down. I phone back again someone said oh no no, no £43, he then put the phone down. I phoned back again. I was told oh sorry it’s £90 the phone went dead how convenient and then phone back again they said it’s £119. I asked them about my initial £53 that I had paid they said oh no no you can’t have that back what a scam what a scam.”

Helpful Report

Posted 1 year ago

Good Morning Yvonne, We are sorry to hear you are unhappy with your AnyVan experience. Upon review of your booking we can see that when the Transport Providers arrived to collect the item it had been listed incorrectly, required dismantling and did also have an additional floor which was not advised. We can further see that when speaking to our customer service team the price quoted to you was the price to reschedule the booking and then make the amendments which were required. Upon further review, we note you did enquire about adding an additional person to assist with the move, and so the price of this was also provided to you. We apologise for the delay in getting through to speak to our team however, as the booking was listed incorrectly and the Transport Provider attending was unable to complete this we are unable to process a refund to you. Kind Regards, AnyVan

Posted 1 year ago

“Absolutely disgusted by this company. I paid to have a van collected and delivered. They cancelled this morning saying the van is too big for local collector. They are now refusing my refund which is absolutely disgusting!!! If not sorted I will have to go through trading standards. Shocking company!!”

Helpful Report

Posted 1 year ago

Good Morning, We are incredibly sorry to hear you are unhappy with your AnyVan booking. We can see a member of the team has been in touch to discuss this with you further, and a partial refund has been offerd. Kind regards, AnyVan

Posted 1 year ago

“Beware of this company! I booked AnyVan based on such excellent reviews, however I could not be more disappointed with the service I received and will certainly never be using this company again. I paid extra for a slot in the middle of the day, but the driver did not arrive until the evening, by which time I had already carried the contents of my flat down the two flights of stairs by myself (which was the whole reason I booked a man with a van rather than hiring one myself). The van was already full of another customer's items, and my things were squeezed into the back of the van. No secures of any form were used to help support all the items in the van. The van did another drop off on the way to my house without informing me of this and did not deliver my items until 8:30pm, which was several hours later than planned. Upon arrival, the driver informed me that my bed headboard had fallen out and broken when he was rushing to get the other client’s items out of the van. The driver said this happens, and I would get the money for a new bed or replacement. I had to wait 8 weeks to find out the maximum I would be offered was £100, despite the fact this had been a new bed worth £400, as I had not taken out the additional insurance. However, personally, I assume when paying for a moving service that at the bare minimum a bed headboard will be secured on a side wall of the van, not balanced against the door. Therefore, I had not thought insurance would be necessary solely for this item. I was also told I could have claimed back money on the additional fee I paid for a day time collection slot, due to the driver showing up late – frustratingly I was not made aware of this at the time that I made my claim. As I did not mention this straight after the booking date, I was no longer allowed to claim this back, despite the fact the company had receipt of the drivers check in time on their system all along. I am now significantly out of pocket, by paying for a service which was supposed to make my life easier and has in fact made things much harder. The company does not have any provisions in place to ensure people’s property is looked after and there is no acknowledgement when a basic level of service has not been given. For a company which is so big, I don’t know how it can operate like this. NEVER to be used again.”

Helpful Report

Posted 1 year ago

Good Morning, We are sorry to hear you are unhappy with your AnyVan booking, and the outcome of your damage claim. Upon review, we can see a settlement has been accepted and processed for the damage, however, a member of the team has attempted to contact you to discuss the lateness. We will try to call again shortly. Kind regards, AnyVan

Posted 1 year ago

“Beware - a scam! Had to write a review so others know how bad this company is. I booked AnyVan based on such excellent reviews, however this was not what I experienced. I let the agent know I had a revised list of contents (guessing how many boxes when you havent packed is very hard) and they said that would not be a problem, I even had an email trail. On the actual moving day the removal men refused to take anything that was not on their list (their list did not even include what I original logged down) so it was wrong to begin with. I had to wait 2hrs whilst I phoned their HQ to try and get this resolved. We did not get into our house or leave the old one until after 3.30pm, two hours later than we were due to! They only agreed to take the rest of the items by making me pay another £169 or they would have left the remaining items on the driveway. It was so upsetting on such a stressful day when you're trying to move, to have to go through this. I would recommend anyone moving to not use AnyVan and to get a couple men with a van, far cheaper and they wont be accounting for every box and lamp as it goes in, And then make you pay extortionate additional costs. they also damaged our sofa bed but refused to pay (even though we were insured) as the driver of the lorry said he didnt mark it. why do they even offer insurance if they are going to believe the driver before you!”

Helpful Report

Posted 1 year ago

Good Morning, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see a partial refund was issued for the additional costs paid on the day of the move. In relation to the damage claim, you have opted for basic compensation, which covers for fire and theft only. When a claim is raised, AnyVan will request the relevant evidence you may have to mediate the claim with the Transport Provider. Unfortunately, in instances such as these, whereby the evidence has not been provided, and the Provider has not accepted liability, AnyVan is unable to enforce this upon them. We do apologise for any inconvenience caused. Kind regards, AnyVan

Posted 1 year ago

“The speed and ease of the whole process was impressive. It took the stress out of all of it! I appreciated the communications too.”

Helpful Report

Posted 1 year ago

Hi Colette, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“It was really easy to book and add items to my collection until just before my removal date. The driver was punctual, courteous and efficient. I would recommend this as a stress free way of moving.”

Helpful Report

Posted 1 year ago

Hi Claire, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Absolutely fantastic service, from the first contact with AnyVan right through to delivery a five star service. Outstanding value, I would never use any other carrier other than AnyVan in the future. And highly recommend with total confidence. Thank you.”

Helpful Report

Posted 1 year ago

Hi Lynda, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Great delivery experience. Special thanks to Yuriy our delivery person. He was on time - kept us updated throughout - and was quick, efficient and kind.”

Helpful Report

Posted 1 year ago

Hi Vivek, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 year ago

“Overall, Anyvan has turned out to be an utter disappointment! Their van personnel was uncooperative and very unprofessional - who not only whined and moaned throughout the move process but also caused material damages to my items (with photographic evidence) because of his negligence and lack of professionalism. To add insult to injury, Anyvan's customer service team have been no better and displayed the same level of "Don't give a d*mn" attitude, consistent with their van personnel's. After reporting the incident and the damages to them, I had to follow the case up attentively in order to get any response. And guess what, so far nobody has cared to provide me with an update after my last email to customer service agent (called Thea) on 28 Aug 2024. Further, their so-called "Senior Customer Care Executive", named Abdu, who was meant to look after the insurance claim for the damages, has been eerily radio-silent since 12 Sep 2024. Suffice to say that I won't be using their service ever again, I'd like to ask those of you who (like me) are drawn to their positive feedback online to think twice before hitting the booking button!”

Helpful Report

Posted 1 year ago

Good Morning, We are incredibly sorry you have not recieved a satisfactory service and that damage may have been caused. We can see your claim has now been resolved, and a settlement has been accepted. Kind regards, AnyVan

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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