AlzProducts Reviews

Name: AlzProducts
Address: Unit 2, 68 Bayton Road, Exhall, Coventry
Rating: 4.69

4.7 Rating 3,984 Reviews

95 %

of reviewers recommend AlzProducts

4.7

Based on 3,984 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

024 7642 2224

Email:

support@alzproducts.co.uk

Location:

Unit 2, 68 Bayton Road, Exhall
Coventry
CV7 9EJ

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AlzProducts 5 star review on 6th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with - good website, simple purchasing process, and a reasonable delivery.”

Helpful Report

“This Flipper remote control is simple to set, and could be the answer for people who struggle with two remotes- box top and tv remotes. I purchased it for my mother in law, who didn't get on with it, but that is no reflection of the product. She was too used to two remotes. When I queried a refund, Alz Products were absolutely amazing. I had a quick, polite reply, and a very efficient way of returning the product. Exemplary customer service, which they should teach to some bigger retailers. I would use Alz Products again with no hesitation.”

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“What an amazing products we love it.”

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“Useful items”

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“Excellent service. Easy to browse range if products and place an order. Delivery was speedy and product arrived in perfect condition. Competitive pricing.”

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“Easy ordering speedy delivery!”

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“Order was processed and dispatched very promptly. Good communication and a very competetive price for the product. Thank you.”

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“the cat itself is very good but the instructions were terrible. it was two days before i found how to get to the switch.”

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“The size of this phone is good, and the buttons are easier than standard to use. Unfortunately there is one feature missing, which would be applicable to a number of users of this type of phone. That is to enable the insertion of a pause to access an outside line - in a care home for example, as my husband has to. He has great difficulty using any phone because of lack of dexterity and sensitivity, so needs to dial as few keys as possible. This phone seems not to allow him to put the access number then pause then the destination number all in the phone book.”

Helpful Report

We're sorry to hear that the phone is difficult to use for this customer in their care home setting. We advise to all of our customers, that if a product they have purchased is not suitable for their needs then we do offer a hassle free 30 day returns policy, which our customer service team are happy to arrange.

“I bought this cat for my husband who is in a care home due to his Alzheimer's and mobility issues. We used to have a cat. It has bought a smile to his face with the purring and meowing but the click clacking when it moves frightens him as he think it's going to attack him I sent an email about my concerns but only a couple of days ago so haven't had a reply yet”

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“Good Product”

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“Hasn't arrived yet!”

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We're very sorry to hear that this customer is unhappy with how their order progressed. Unfortunately due to a stock issue we did not have enough stock to dispatch their order. We contacted the customer to notify them of the delay. We have now completed delivery of this order, however we do apologise for the late delivery and the inconvenience this has caused.

“Bought a TrueCall unit. Delivery fine, see below ref product Installed finally and one day in,so likely that as it does what it is supposed to I'll become much happier but for now just a generous three.”

Helpful Report

We're sorry to hear our customer had problems setting up the 'Trusted Caller Only' option on the TrueCall Secure unit and felt that the instructions for this were unclear. The settings can be changed in the handset menu and at the internet control panel and it explains how to do this in the instructions. We have fed back the customer's comments to the manufacturer who will review their instructions to see if they could be more clearly explained. Both ourselves and the manufacturer have UK customer service teams available who are happy to help anyone with the set-up of their kit.

“Love that I can adjust the size of the sections . Elderly mum on a lot of drugs ( some are large ) that have to be taken 3 times a day . They fit in perfectly and she can manage the sliding lids easily”