Allergy Cosmos Reviews

Name: Allergy Cosmos
Address: Unit 42, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL, London
Rating: 4.85

4.9 Rating 1,251 Reviews

100 %

of reviewers recommend Allergy Cosmos

4.9

Based on 1,251 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02031760713

Email:

info@allergycosmos.co.uk

Location:

Unit 42, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL
London
SW11 5QL

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Allergy Cosmos 5 star review on 25th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods came in time”

Helpful Report

Posted 3 weeks ago

Hi Jason, Thank you for taking time to leave us with great feedback. We're delighted to hear that you were happy with our service. Kind regards, Peter

Posted 3 weeks ago

“For the first time of all purchases, this is not a 5 star review…usually orders were received the next day but it seems that courier delivery has been switched from DPD to Parcelforce and it was longer than any prior order.”

Helpful Report

Posted 4 months ago

Hi Alix, Thank you for taking the time to leave us with feedback. We're sorry to hear that there was a delay in your order on this occasion. If you would prefer to continue using DPD then please email us once you've placed your order and we will have it delivered with your preferred courier instead. Kind regards, Peter

Posted 3 months ago

“Items came quickly and packaged well, although a shame you cannot use discount codes on subscription orders.”

Helpful Report

Posted 4 months ago

Hi Oliver, Thank you for your feedback. We're glad to hear that your order went smoothly and you were happy with our service. Kind regards, Peter

Posted 3 months ago

“Made a noticeable difference, but size and cost are drawbacks. The product is relatively expensive for its size. The nozzle is challenging to use efficiently, making it hard to dispense as a mist without wasting liquid. Despite eventual success, there was significant product waste during nozzle issues.”

Helpful Report

Posted 5 months ago

Hi Lorna, Thank you for taking the time to leave us with feedback. We're grateful for the points you made and will be looking into these issues with the manufacturers. Kind regards, Peter

Posted 4 months ago

“Really pleased with the ease of purchasing and delivery speed. Haven't used them yet but know from prior use they are excellent. Gave 4 star's and not 5 as contacted by fraudulent text day after order but before delivery telling me my door number has been missed off address and so I needed to put payment through again. I didn't and of course it probably had nothing to do with your site, but maybe the delivery service?”

Helpful Report

Posted 5 months ago

Hi there, Thank you for leaving us with a review and alerting us to the issue. After contacting you, we looked into this with our couriers and they assured us that it didn't come from them or their driver and it was just an unfortunate coincidence that you received that text when you did. However, we're glad to hear that you didn't follow the text's instructions. Thank you again for bringing this to our attention. Kind regards, Peter

Posted 5 months ago

“Very efficient and prompt delivery. I have no reservation to recommend this company to other people.”

Helpful Report

Posted 9 months ago

Hi Daniel, Thank you so much for your 5 star rating! We're very happy to hear that you were very satisfied with our efficient and prompt delivery. We thank you for your kind words and for recommending us to others. Kind regards, Peter

Posted 8 months ago

“Excellent quick service and initially very good customer service by phone answering all questions. I would have given five stars but never responded to follow up questions. Excellent product. Came quickly. Well packaged.”

Helpful Report

Posted 10 months ago

Hi Rebecca, Thank you for taking the time to leave us with your feedback. We're pleased to hear that you're happy with the IQAir HealthPro 100 air purifier and our service before that. We've tried to find your follow-up questions but we've been unable to under your name or email address. Could you please resend them and we will answer them as soon as possible. Please accept our apologies for any inconvenience this may have caused. Kind regards, Lekan

Posted 10 months ago

“Quick delivery and great prices”

Helpful Report

Posted 11 months ago

Hi Ian, Thank you for taking the time to leave us with a review. We're pleased to hear that you were happy with your ordering experience. Kind regards, Peter

Posted 11 months ago

“Brilliant logistics, received next working day, however the courier just turned up so we were not informed it was arriving that day which was a surprise as I was just going out the door for a hospital appointment when he arrived fortunately. Also I wanted to purchase 2 other filtered for my 7470i which were out of stock and sadly had to resort to Amazon!”

Helpful Report

Posted 11 months ago

Hi Richard, Thank you for your review. We're glad to hear you had a pleasant experience ordering from us and we hope to hear from you again soon. Kind regards, Peter

Posted 11 months ago

“Easy to us websitee, dispatched quickly and a decent price”

Helpful Report

Posted 11 months ago

Hi Les, Thank you for taking the time to leave us with a review. It's always great to hear back from our customers as it lets us know we're still providing great customer service. Thanks again for choosing us! Kind regards, Peter

Posted 11 months ago

“..........”

Helpful Report

Posted 1 year ago

“I’m happy with the product but the delivery was a disaster. I was given no warning of when my air purifier would arrive. The delivery company just left it outside my front door. I only learnt about this about two hours later.”

Helpful Report

Posted 1 year ago

Hi Antony, Thanks again for bringing to this to our attention. I'm really sorry to hear of your delivery experience and as explained in our email to you, we've looked into how this happened and have been assured this won't happen again. Thanks for choosing us and we hope to hear from you soon. Kind regards, Lekan

Posted 1 year ago

“Efficiency service and excellent product. A little saving with subscription but maybe this could be higher.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving us with feedback for your order. We really appreciate you taking the time to let us know how we did. Kind regards, Peter

Posted 1 year ago

“Good customer service”

Helpful Report

Posted 1 year ago

Hi Teresa, Thank you for taking the time to leave us a review. We're thrilled to know that you were happy with our service. Kind regards, Peter

Posted 1 year ago

“This Company is very efficient with the order and delivery.”

Helpful Report

Posted 1 year ago

Hi Janet, Thank you for taking the time to leave us with positive feedback. We pleased to hear that you were happy with your order experience. Kind regards, Peter

Posted 1 year ago

“All went very well, except for delivery which was made to a neighbour of our business with whom I do not have contact. I was not alerted to this until I enquired with Allergy Cosmos. Allergy Cosmos were able to inform me where the parcel had been left.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave us with feedback. I'm sorry to hear that there was an issue with the delivery of your order. We've already contacted the courier to inform them of this issue to ensure it isn't repeated. However, I'm glad to hear that you were happy with our overall performance in delivering your order and we hope to hear from you again. Kind regards, Peter

Posted 1 year ago

“No problem with the order but the item was delivered to our neighbour by mistake, luckily, the neighbour notified us the mistake, we hope it will not happen again.”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for leaving us feedback. We're sorry to hear that there was a slight issue with the delivery of your order on this occasion. Our third party couriers are normally very reliable so confident that this is an isolated issue. Kind regards, The Allergy cosmos team

Posted 1 year ago

“The IQ250 is amazing. But delivery was slow: I ordered on the Friday and it arrived Wednesday. I also had to chase this up a few times.”

Helpful Report

Posted 1 year ago

Hi Carl, Thank you for leaving us feedback. We're delighted to hear that the IQAir HealthPro 250 air purifier is having a positive impact on your home. We've also taken on board your feedback on the delayed delivery. We contacted the courier and they explained that they were experiencing capacity issues due to a high volume of orders. However, we've been assured that this was an isolated incident. Kind regards, The Allergy Cosmos team

Posted 1 year ago

“Product range is good, product availability is average at best. Most of the allersearch products are out of stock a lot of the time. Delivery has been so-so, the last two times I’ve ordered before the cut off time and paid for next day delivery it hasn’t arrived next day so could be improved.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave us feedback. We are sorry to hear that you weren’t completely happy with your experience ordering with us. Although all of our best-selling Allersearch products are back in stock, we are still working very hard to ensure they remain so despite supply chain issues. Unfortunately, these issues had been largely out of our control, but we are confident that there will be no such delays in availability going forward. We would also like to thank you for your patience in this regard. Kind regards, The Allergy Cosmos team

Posted 1 year ago

“Prompt delivery and good products”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave us with a kind review on our service. It is greatly appreciated. Kind regards, The Allergy Cosmos team

Posted 1 year ago

Allergy Cosmos is rated 4.9 based on 1,251 reviews