Allergy Cosmos Reviews

Name: Allergy Cosmos
Address: Unit 42, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL, London
Rating: 4.85

4.9 Rating 1,482 Reviews

99 %

of reviewers recommend Allergy Cosmos

4.9

Based on 1,482 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02031760713

Email:

info@allergycosmos.co.uk

Location:

Unit 42, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL
London
SW11 5QL

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Allergy Cosmos 5 star review on 3rd March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3 new blue air filters but made a mistake on one of them and only after opening the box I found this out. Reached out to the company but unfortunately they won’t swap the mistake over as it’s been opened. 4 day wait from point of ordering to delivery and have had next day service elsewhere so sadly won’t be ordering from this company anymore and will be taking my business elsewhere.”

Helpful Report

Posted 4 weeks ago

Hello Mr Attfield, Thank you for your feedback. I am sorry to hear you feel disappointed. For health and safety reasons, some products cannot be returned or exchanged once they have been opened. Our air purifiers and replacement filters are used in the most sensitive environments, as well as for the most critical infection control purposes. This requires the strictest quality control. It is in place to protect our customers, as it ensures that every filter we send out is brand new, sealed, and unused. This provides our customers with important reassurance and reliability when ordering replacement filters from us. Regarding the delivery: we do offer next working day service for orders placed before 13:00 Monday to Friday. Your order was placed on Monday evening, shipped on Tuesday, and delivered on Wednesday, which falls within that timeframe. I appreciate how frustrating it must have been to realise that the wrong filter was ordered. As long as the filter is still sealed, we are of course happy to take them back. Furthermore, if you are ever unsure about which filter is needed, please do contact us anytime. Kind regards, Peter

Posted 4 weeks ago

“Very responsive but ultimately unhelpful - told me the reason my Airthings device doesnt show any improvement in VOCs level in my house with Multigas running 24/7 is because Airthings device isnt accurate - well i dont buy it. I feel i was sold something that may be very effective in lab conditions but not in real life.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. We are sorry to hear that you feel disappointed with your IQAir GC Multigas. We take all concerns seriously and have already discussed this with you in detail by email. The IQAir GC Multigas is designed and independently tested to remove both fine particles and VOCs. Leading research institutes, including RTI International (USA) and the Danish Technological Institute, have confirmed its effectiveness in reducing VOCs and other gaseous pollutants. This is why it is widely used in environments where clean air is critical, from hospitals to research facilities. We understand your readings were based on a consumer-grade monitor. While convenient, these devices have well-documented limitations when measuring VOCs, which can sometimes make it difficult to reflect the improvements delivered by the purifier. They can be accurate in showing particle levels, but they are not reliable for gases and chemicals. These sensors are also influenced by several environmental factors, including temperature, humidity, airflow, and even people being present in the room. We are always here to help customers get the best from their units, and we regret that in this case you did not feel the benefits you were hoping for. We would be happy to help further if you wish to continue troubleshooting or adjusting the setup together. Kind regards, Peter

Posted 1 month ago

“This arrived with a broken plug and the main body of the unit is loose on the stand. No reply despite emailing twice to allergy cosmos. Real shame as they were helpful on another product last year.”

Helpful Report

Posted 2 months ago

Hello Julia, Thank you for your review. I am very sorry for the issue you experienced with your unit. After reviewing the matter, we found that your original two emails had been sent to DPD, the courier company, rather than to us at Allergy Cosmos. This is why you did not receive a reply from our team. As soon as we became aware, we reached out. I am pleased this has now been resolved for you. We value your custom and are glad we were able to put things right. Kind regards, Peter

Posted 1 month ago

“This is a good product but my last recent delivery came with the top broke”

Helpful Report

Posted 2 years ago

Hi Elaine, Thank you for your feedback. I'm sorry to hear that there was a problem with the Allergen Wash cap. I've contacted our logistics partner to make them aware and to also organise a replacement cap if needed. Kind regards, Peter

Posted 2 years ago

“Some confusion over the ordering of the product, it took two days to get a response, and when I eventually managed to get it ordered and paid for I got an e-mail to say that the size I ordered was out of stock and that I would get 5 smaller items, and a small refund as the amount of the product was less than I had ordered. However, the item came the following day so the despatch was good. I have never had a problem before, so I guess the delay might have been due to the Corona virus restrictions.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to give us feedback on our service. Unfortunately there had been a severe delay in the shipment of the Allersearch Allergen Wash Laundry Detergent 128oz, which we tried our best to try and rectify without causing too much inconvenience. We do hope the Allergen Wash Laundry detergent 24oz is suitable but if you would still prefer the larger version in the future, just let us know and we’ll keep you updated as to when it will be available again. Also, please accept our apologies for our delay in getting back to you over the weekend and any inconvenience it may have caused. If you do have any questions then please feel free to drop us an email or give us a call on 0203 176 0713. Kind regards, The Allergy Cosmos Team

Posted 4 years ago

“The filters are ok but they weren't delivered the next day as indicated on the web site. Next day delivery was the sole reason for this order and I didn't get it. It clearly says orders placed Mon-Fri before 1.30 will be dispatched the same day.I placed my order 8.30 am. My order was dispatched a day later. So what's the point of next day delivery?”

Helpful Report

Posted 5 years ago

Dear customer, Due to these unprecedented times, both our warehouse and delivery partners are currently operating beyond capacity and, as a result, have encountered slight delays. We, along with our partners, are doing our utmost to try and pre-empt any disruption during this difficult time. And while the vast majority of orders are on time, on this occasion we were unable to do so which we accept responsibility for. Please accept our sincere apologies for the inconvenience this has caused. Kind regards, The Allergy Cosmos Team

Posted 5 years ago

“I finally did receive a usable filter. However the first filter was damaged, and its replacement had a torn cellophane cover. Yohanna arranged the replacement quickly and kept me updated. I wrote to accept the filter with the torn cellophane cover as the filter itself was undamaged and therefore usable.”

Helpful Report

Posted 7 years ago

Dear Ms B, Thank you for your feedback. As mentioned in the email correspondence we had on the 29th, we raised the issue of the small dent in the outer box of the product with the manufacturer - to make sure that they are aware of it and can hopefully prevent it from happening in the future. A visual blemish on a high end product like this is never welcomed, however, please rest assure that because the dent was only on the outer box and not on the product itself, it will have no effect on the high performance of the filter. Kind regards, Yohanan

Posted 7 years ago

“Good customer service”

Helpful Report

Posted 8 years ago

“Not as happy as usual. No children died so no big grumbles. - it appears my initial telephone order got lost - could be me but think delivery timings got a bit screwed up. But, I still like you guys. J”

Helpful Report

Posted 8 years ago

“Initial customer service was excellent but when the product was delivered there was no engineer to install and testthe air quality. That was disappointing. The product seems to work well.”

Helpful Report

Posted 8 years ago

“product is good however delivery had a bit of problem”

Helpful Report

Posted 8 years ago

Hello, Thank you for taking the time to review your experience with us. We are very sorry to hear you experienced a less than excellent delivery service. We always urge you to contact us as soon as possible with any delivery concerns so that we can look into and solve the issue as soon as possible for you. We are very glad that you are pleased with your product. If there is anything else we can help you with, please do not hesitate to get in contact with us. Kind regards, Allergy Cosmos.

Posted 8 years ago

“Allergen wash: Directions for wash are ......................... confusing. 3. Let water rise half way. add 3/4 of a scoop of allergen wash ............. 4. Add clothing. It is now 2017. 98% of all washing machines are automatics, this is a USA product are the N Americans 25 years behind, still using twin tubs? Sticky label with realistic instructions would be a good idea.”

Helpful Report

Posted 8 years ago

Dear Mr. Palmer, Thank you for taking the time to leave feedback on the Allergen Wash. We are sorry to hear that you found the instructions confusing. Allersearch are an American brand, and that explains the American instructions. We will do our best to improve the instructions that are provided with our products, and urge you to call or email in with any questions or concerns, as we will do our very best to help answer them. Kind regards, Allergy Cosmos.

Posted 8 years ago

“I expected to get the product the next day but I had to wait for one more day. And if I could know the delivery time, even if it is not very accurate, it would be good.”

Helpful Report

Posted 9 years ago

Dear Eun L., I am sorry to hear that your product did not arrive when you expected it to. Your order was placed just before 4pm which is unfortunately past our dispatch cut off time. The courier companies come and collect orders from our warehouses in the afternoon, and we unfortunately need a bit of time to pick, pack and check the order before it can be collected. Orders placed after the cut off time are still dispatched with free express shipping, but are collected the following working day for delivery on the subsequent working day. We do offer Same Day delivery services if you contact us directly. Prices for Same Day delivery, however, are dependent on location and can sometimes be quite costly. I am sorry to hear that the delivery company did not notify you of a one hour delivery time window. This should not have been the case, and I will investigate that for you. Kind regards, Allergy Cosmos.

Posted 9 years ago

“Ordered filters on the Monday - informed confirmation email would be sent and product should arrive by the Friday. Nothing, and nothing for a few days the week after. Had to send a chase email asking what was going on with my order. They called and advised, product arrived a few days later. Overall - 'ok' service.”

Helpful Report

Posted 11 years ago

Dear Mr. Jones, I am very sorry for the delay in the delivery of your products. Normally we have all the products in stock and dispatch orders either the same day or next working day via a free next day express delivery service. Unfortunately, on this occasion our delivery of new stock from the manufacturer was delayed, which sadly resulted in a delay getting your products out to you. We always make sure to contact the customer to notify them of any problems as soon as an order is received and I'm very sorry that we were unable to meet the new delivery estimate we gave to you. Again, please accept our apology for the delay and if there is anything else we can help you with please do let us know. Kind regards, Victoria Penrose-Jones Allergy Cosmos Ltd. 0203 176 0713

Posted 11 years ago

“I bought an air filter from them and replacement filter 6 months later. They're fine, but not particularly responsive when I've asked questions relating to my orders. I'll probably use them again since I have an account and it's convenient.”

Helpful Report

Posted 11 years ago

Allergy Cosmos is rated 4.9 based on 1,482 reviews