Allergy Cosmos Reviews

Name: Allergy Cosmos
Address: Unit 42, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL, London
Rating: 4.85

4.9 Rating 1,465 Reviews

100 %

of reviewers recommend Allergy Cosmos

4.9

Based on 1,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02031760713

Email:

info@allergycosmos.co.uk

Location:

Unit 42, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL
London
SW11 5QL

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Allergy Cosmos 5 star review on 3rd March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service on the phone, excellent. Think the filter was little dearer than some places maybe. very happy over all. Thank you”

Helpful Report

Posted 6 years ago

Dear Ms. W, Thank you for your review. We just checked and could not find a cheaper supplier then us. Nevertheless, if you ever see a product that is offered by an authorised dealer for less, please do get in contact with us and we will beat the price for you. Thank you. Kind regards, Yohanna Hansen

Posted 6 years ago

“The staff arent exactly scientifically trained, but their advice is good for those who want knowledge between products they stock. For this it is better to go to the manufacturers themselves. Regarding sales and product dispatch they are excellent.”

Helpful Report

Posted 7 years ago

Dear Mr K, Thank you for your review. I understand you spoke with a couple of my colleagues on several occasions regarding the questions you had. If you at any point feel that your questions have not been answered adequately, please always do let us know. We do have senior technical advisers, which will be able to answer more or less any question you might have regarding the products we sell and air purification in general:) Kind regards, Yohanna

Posted 7 years ago

“Better air quality for my wife who suffers from asthma. Particularly useful while we have had builders doing some alterations.”

Helpful Report

Posted 7 years ago

“I am having running nose every morning.At first in September,2014 doctor told me that I am suffering from synus ,and gave me a lot of medicine.he adviced to take steam.l took those medicine for 2 month but the condition gradually become worse.then I move towards natural treatment,and done some inhalation and exhalation exercise .they helped me but later no effect of those exercise.I consulted from many doctors who advised me to take steam regularlyand I took .now it's more than 2 years and my nose is still running every morning.pls help me.”

Helpful Report

Posted 7 years ago

“Its really helped me ,and give better advice and precautions.”

Helpful Report

Posted 7 years ago

“Good range of Air Purifiers. Good FAQ. Delivery very quick. To be excellent, a few minor improvements. First, customer service could more clearly emphasise differences in filter replacement policies & implications for warranty. Second, clearer link between order & delivery messages.”

Helpful Report

Posted 8 years ago

“Excellent customer service, very helpful in providing advice and guidance”

Helpful Report

Posted 8 years ago

“A little costly, polite staff, quick del”

Helpful Report

Posted 8 years ago

“Although I ordered an IQ Air HealthPro 150 Air Purifier I was sent IQ Air HealthPro 250 Air Purifier in error. As I had it all set up before I discovered the error and was offered the choice of keeping it or having it changed I decided to keep it.. It has worked very well and the air quality in my flat has certainly improved.. I am a bit concerned that the replacement filters for the 250 may be more expensive than the ones for the 150 when the time comes to replace them.”

Helpful Report

Posted 8 years ago

Dear Ms. D. Thank you for your review and I am sorry to hear that there was a mix up in your order. In regard to your concern about the filter cost: for average usage we would expect the pre-filter of the HealthPro 250 to last about 12-18 month and the Hyper HEPA filter 3-4 years. Through the use of the sophisticated timer function of the IQAir HealthPro models you can set the unit up to go on and off at particular times and speed settings, and thus further optimise filter life. Please do let us know if you have any further questions or if there is anything else we can help you with. Thank you. Peter

Posted 8 years ago

“Generally quite helpful. When I purchased the air cleaner they sent out a technician to assist who was very good”

Helpful Report

Posted 8 years ago

“great selection of products. retailer has valuable specialist knowledge”

Helpful Report

Posted 8 years ago

“V helpful and efficient service”

Helpful Report

Posted 8 years ago

“Very prompt response to enquiry from the initial enquiry to delivery was 48 hours. Informative and honest sale, quick dispatch. We would have given very good, however post sale communication stopped which was a shame. You do get what you pay for and the machine is fantastic.”

Helpful Report

Posted 8 years ago

Hello Ms. C., Thank you for your purchase and review. I am sorry to hear that you did not get a faster respond to your email from the 15th. To get a quick reply to any enquiry, it is always best to email our general email address (info@allergycosmos.co.uk) rather then sending an email to a specific sales person, as they might be on annual leave. Thank you. Kind regards, Allergy Cosmos

Posted 8 years ago

“Excellent info and excellent set up and delivery.”

Helpful Report

Posted 8 years ago

“Great company, great products and I couldn't find anyone cheaper, would highly recommend ! Andy in Bexley”

Helpful Report

Posted 8 years ago

“The unit arrived promptly and looks very handsome. The control is very easy and smart. The air purifier really cleans the air in my small bedroom and I seem to sleep better as a result of this. The low setting if perfectly quiet enough not to disturb my sleep. It seems to be a very sensible buy and a good solution of obtaining better air quality.”

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Posted 9 years ago

“Good quality products. Fast delivery and well packaged. If the stuff actually works then I will be a regular customer of AllergyCosmos. I am still waiting to see the results...”

Helpful Report

Posted 9 years ago

“My partner suffers from dust allergy and I wanted to try and make things a bit better for her so I bought this product to try and help and so far it has been a very good. The only negative is the spray bottle had to decanted into another spray bottle as the spray would not work and also leaked around the cap. This is not a fault of the allergy product but was just a pain.”

Helpful Report

Posted 8 years ago

Dear Mr. Thomson, We are sorry to hear that your spray bottle was not working and leaked. Please do not hesitate to get in contact with us regarding issues such as this, as our customer service team are always available to help find a solution to any problem you may experience with any of our products. Kind regards, Allergy Cosmos.

Posted 8 years ago

“Would be 5* but on this occasion the website was playing up; it's since been fixed. I had to order by telephone but this was no problem as the order was dealt with in the usual efficient manner. Goods arrived next day as promised. Apart from the (temporary) web glitch I really can't fault the service.”

Helpful Report

Posted 9 years ago

“Quick, efficient service. Good variety of products”

Helpful Report

Posted 9 years ago

Allergy Cosmos is rated 4.9 based on 1,465 reviews