Allergy Cosmos Reviews

Name: Allergy Cosmos
Address: Unit 42, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL, London
Rating: 4.85

4.9 Rating 1,584 Reviews

99 %

of reviewers recommend Allergy Cosmos

4.9

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

02031760713

Email:

info@allergycosmos.co.uk

Location:

Unit 42, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL
London
SW11 5QL

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Allergy Cosmos 5 star review on 4th August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, your air purifier is great, but there are some nuances, it arrived to me in terrible condition, the back of the purifier was dirty and scratched, there was also a lot of dust inside, so I can't be sure that the filters were replaced with new ones, it's a shame that your employees didn't make an effort to ensure that the purifier arrived to me in a nice clean and undamaged condition.”

Helpful Report

Posted 5 months ago

Hello Oleksandr, Thank you for your feedback, and I am glad to hear that you like the air purifier. I am sorry to hear about your experience with the condition on arrival. I would like to reassure you that the filters supplied with your unit were brand new. The unit you purchased was a Grade B ex-display model. This means it may show signs of prior handling, including scuffs or scratches, which would explain the cosmetic condition you have described. That said, we are sorry that the unit was not cleaned to the standard it should have been before dispatch. We will address this with our team. Please feel free to reach out to our team directly if we can help with anything at all. Kind regards Peter

Posted 4 months ago

“Excellent service.”

Helpful Report

Posted 10 months ago

“Very informative prior to purchasing but no customer support offered after item was bought which was disappointing as this is when assistance was mostly needed”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We’re sorry to hear you felt support was lacking after your purchase. We take pride in offering the same level of service before and after a sale. For context, we looked into your enquiry history and found that you spoke with us by phone three times before placing your order. You also contacted us once by email after your purchase. The email came in on a Friday, and we replied with a detailed response on Monday. Email responses can take slightly longer, especially if they fall over a weekend, as we always aim to provide a thorough and helpful reply. If you ever need more immediate help, we’re just a phone call away and ready to assist. If there’s anything still unresolved or if you’d like a follow-up, please don’t hesitate to get back in touch. Kind regards, Peter

Posted 11 months ago

“Did not arrive. Despite not needing a signature, DPD in their infinite wisdom delivered to my local post office, which is only open while I'm at work. Allergy cosmos refunded the item but not the postage.”

Helpful Report

Posted 2 years ago

Hi Rory, As per our email to you following your initial contact with us, we're really sorry to hear of the issue you've had with this order. There is normally an option through the tracking number to instruct the driver to leave parcels in a safe space so we have contacted DPD to confirm whether this option was made available on this occasion. Kind regards, Peter

Posted 2 years ago

“The machine is fine but getting connected to the app and this is why I bought this machine it’s terrible now I’m looking at the reviews what I should’ve done before I bought this machine unbelievable the hours I’m taking to try to connect and still not I want my money back”

Helpful Report

Posted 6 years ago

Hi Mr. Mangion, We'll be more than happy to guide you through any difficulties that you're having with your new unit and the app. One of our technicians will be able to give you a call at a time that suits you and take you through the necessary steps to ensure that the app is up and running. Just give us a call or drop us an email and someone will be in touch with you. Kind regards, Lekan

Posted 6 years ago

Allergy Cosmos is rated 4.9 based on 1,584 reviews