Allergy Cosmos Reviews

Name: Allergy Cosmos
Address: Unit 42, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL, London
Rating: 4.85

4.9 Rating 1,449 Reviews

100 %

of reviewers recommend Allergy Cosmos

4.9

Based on 1,449 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02031760713

Email:

info@allergycosmos.co.uk

Location:

Unit 42, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL
London
SW11 5QL

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Allergy Cosmos 5 star review on 3rd March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant logistics, received next working day, however the courier just turned up so we were not informed it was arriving that day which was a surprise as I was just going out the door for a hospital appointment when he arrived fortunately. Also I wanted to purchase 2 other filtered for my 7470i which were out of stock and sadly had to resort to Amazon!”

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Posted 2 years ago

Hi Richard, Thank you for your review. We're glad to hear you had a pleasant experience ordering from us and we hope to hear from you again soon. Kind regards, Peter

Posted 2 years ago

“Easy to us websitee, dispatched quickly and a decent price”

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Posted 2 years ago

Hi Les, Thank you for taking the time to leave us with a review. It's always great to hear back from our customers as it lets us know we're still providing great customer service. Thanks again for choosing us! Kind regards, Peter

Posted 2 years ago

“..........”

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Posted 2 years ago

“I’m happy with the product but the delivery was a disaster. I was given no warning of when my air purifier would arrive. The delivery company just left it outside my front door. I only learnt about this about two hours later.”

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Posted 2 years ago

Hi Antony, Thanks again for bringing to this to our attention. I'm really sorry to hear of your delivery experience and as explained in our email to you, we've looked into how this happened and have been assured this won't happen again. Thanks for choosing us and we hope to hear from you soon. Kind regards, Lekan

Posted 2 years ago

“Efficiency service and excellent product. A little saving with subscription but maybe this could be higher.”

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Posted 2 years ago

Hi there, Thank you for leaving us with feedback for your order. We really appreciate you taking the time to let us know how we did. Kind regards, Peter

Posted 2 years ago

“Good customer service”

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Posted 2 years ago

Hi Teresa, Thank you for taking the time to leave us a review. We're thrilled to know that you were happy with our service. Kind regards, Peter

Posted 2 years ago

“This Company is very efficient with the order and delivery.”

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Posted 2 years ago

Hi Janet, Thank you for taking the time to leave us with positive feedback. We pleased to hear that you were happy with your order experience. Kind regards, Peter

Posted 2 years ago

“All went very well, except for delivery which was made to a neighbour of our business with whom I do not have contact. I was not alerted to this until I enquired with Allergy Cosmos. Allergy Cosmos were able to inform me where the parcel had been left.”

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Posted 2 years ago

Hi there, Thank you for taking the time to leave us with feedback. I'm sorry to hear that there was an issue with the delivery of your order. We've already contacted the courier to inform them of this issue to ensure it isn't repeated. However, I'm glad to hear that you were happy with our overall performance in delivering your order and we hope to hear from you again. Kind regards, Peter

Posted 2 years ago

“No problem with the order but the item was delivered to our neighbour by mistake, luckily, the neighbour notified us the mistake, we hope it will not happen again.”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you for leaving us feedback. We're sorry to hear that there was a slight issue with the delivery of your order on this occasion. Our third party couriers are normally very reliable so confident that this is an isolated issue. Kind regards, The Allergy cosmos team

Posted 2 years ago

“The IQ250 is amazing. But delivery was slow: I ordered on the Friday and it arrived Wednesday. I also had to chase this up a few times.”

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Posted 2 years ago

Hi Carl, Thank you for leaving us feedback. We're delighted to hear that the IQAir HealthPro 250 air purifier is having a positive impact on your home. We've also taken on board your feedback on the delayed delivery. We contacted the courier and they explained that they were experiencing capacity issues due to a high volume of orders. However, we've been assured that this was an isolated incident. Kind regards, The Allergy Cosmos team

Posted 2 years ago

“Product range is good, product availability is average at best. Most of the allersearch products are out of stock a lot of the time. Delivery has been so-so, the last two times I’ve ordered before the cut off time and paid for next day delivery it hasn’t arrived next day so could be improved.”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave us feedback. We are sorry to hear that you weren’t completely happy with your experience ordering with us. Although all of our best-selling Allersearch products are back in stock, we are still working very hard to ensure they remain so despite supply chain issues. Unfortunately, these issues had been largely out of our control, but we are confident that there will be no such delays in availability going forward. We would also like to thank you for your patience in this regard. Kind regards, The Allergy Cosmos team

Posted 3 years ago

“Prompt delivery and good products”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave us with a kind review on our service. It is greatly appreciated. Kind regards, The Allergy Cosmos team

Posted 3 years ago

“Product performs as described. Delivery was good”

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Posted 3 years ago

Hi Michael, We're delighted to hear that you're happy with your order! We also greatly appreciate you taking the time to give us feedback on our service. Kind regards, The Allergy Cosmos team

Posted 3 years ago

“So far they've been fantastic. No complaint. Great customer service. I hop to deal with them again.”

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Posted 3 years ago

Hi Daniel, Thank you for taking the time to leave us a kind review. We're glad that we were able to help and hope to hear from you again. Kind regards, The Allergy Cosmos team

Posted 3 years ago

“Helpful customer service”

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Posted 3 years ago

Hi there, Thank you for your kind words! We really appreciate you taking the time to leave us feedback on our service. Kind regards, The Allergy Cosmos team

Posted 3 years ago

“The Allergy Cosmos system did not approve my UK Visa debit card so I had to ask my brother to place the order, and pay him back. However, the delivery was very prompt and smooth, which is pretty good given the present fuel and supply chain challenges in UK.”

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Posted 3 years ago

“Great filter, arrived relatively quickly. Courier left on ground at front door rather than a safe place. Not a good option if its raining. We have a small shed and a parcel drop at our property that shows what to do if the package is too large.”

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Posted 4 years ago

“Purchased purifier after health concerns working from home, feeling better and office space is feeling much healthier.”

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Posted 4 years ago

“Would have been 5 stars but documentation was incorrect. very quick delivery.”

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Posted 4 years ago

“I submitted an enquiry on the Allergy Cosmos website and someone called me back very quickly. I had been told what to buy by an air quality surveyor but the sales rep tried to up sell me to multiple purchases. However he was courteous and friendly. I received the air purifier super quickly even though it was days before Christmas and have since received filters quickly too. I will definitely continue to purchase the filters via allergy cosmos and have recommended them to friends.”

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Posted 5 years ago

Allergy Cosmos is rated 4.9 based on 1,449 reviews