Allcott Associates LLP Reviews

Name: Allcott Associates LLP
Rating: 4.80

4.8 Rating 1,244 Reviews

98 %

of reviewers recommend Allcott Associates LLP

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4.8

Based on 1,244 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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0333 200 7198

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Anonymous

Anonymous // 01/01/2019

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“Timely service given how busy the market is currently. Helpful and professional team. Detailed report which allowed decisions to be made regarding future purchase.”

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Posted 5 years ago

“Surveyor Chris Dunstan offered a very comprehensive and thorough building survey report. We had further queries regarding our survey and he was very friendly and happy to help resolve any further matters of concern. We would highly recommend!”

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Posted 5 years ago

“Disappointingly I was called on the day of the proposed survey to have it cancelled by Allcott Associates. Sadly they had tried to put the date back when first booking having offered early November when agreeing (booking a month in advance) and then trying to secure a date after exchange in mid to late November, which was unacceptable. Fair to say I was not surprised when I received the call on the day cancelling. The really upsetting and unacceptable part is they had wasted a month of time I could have booked someone else. Surveyors are busy at the moment, I understand, but this should not happen when at lot of us house buyers have slim timeframes. Just fuming and even if there was a justification you would expect after waiting a month a replacement would have been found, to maintain good customer service and promises made. Refund was swift. Just feel like a mug because I saw it coming and that is a horrible feeling knowing I did nothing wrong! When I said they had let me down and they knew it, as our instructions had been clear about needing early November when booking, there was no apology. Whilst the excuse was Covid related the survey could then happen within the next week, so either they knew a while ago and didn't sort out a replacement or incubation period would not be adhered to. Of course it could have been proposed a different surveyor would come, but this should have been the offer on the day.”

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Posted 5 years ago

I am very sorry to hear that you feel disappointed. I completely understand how frustrating the cancellation must be and how difficult it is to receive such news during the moving process. However, we had no choice - one of our surveyors' children was told to isolate due to COVID-exposure from this morning for 14 days, and they therefore had to take emergency leave to look after them. As a commercial business, cancelling work is the last thing that we want to do, and we only ever do this as a last resort. We looked to re-book your survey at the earliest possible opportunity, but because of the current market our surveyors' diaries are currently booked up for several weeks; this also means that we do not have anyone with spare capacity to cover your cancelled survey at such short note. These are extremely difficult times for everyone, including businesses, but we have to put the health and safety of our clients and colleagues before business needs. I hope that you can understand our decision to support our surveyor in facilitating the isolation of their child, which ultimately protects us all.

Posted 5 years ago

“Absolutely faultless! Immediately replied to my request for a quote even though it was late evening. They promptly arranged an appointment for the survey and then informed me of the date. The survey is comprehensive and extremely detailed yet easy to read and understand. I particularly liked the remedial work timescales and estimated costs, it really helps a first time buyer to budget and decide what work to focus on first when I move into the property. Thank you Allcott Associates, I'll recommend you to everyone and wouldn't hesitate to use you in the future.”

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Posted 5 years ago

“Excellent detailed report, worth paying a little extra for all of the information provided enabling us to budget for various repairs/remedial to relevant time scales Thank you Allcott's”

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Posted 5 years ago

“Everything's was good, there were few things which were missed because of none accessibility, so it would have been a good idea if the surveyor would have been liaised with the owner of the flat so that the surveyor could have an access to all the parts and sections of the property, but all and all it was a good surveying and I was quite happy with the report.”

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Posted 5 years ago

“The survey gave me details of any remedial works on occupation. Satisfied that nothing major is required.”

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Posted 5 years ago

“Went on the day stated, gave a full report. Though had to contact them to get the results”

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Posted 5 years ago

“Excellent surveyor very happy would recommend you to anyone”

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Posted 5 years ago

“Very straightforward to arrange. The report written in clear, concise manner which is easy for the lay person to understand. Photos very helpful.”

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Posted 5 years ago

“The surveyor was Paul Allcott. Gave a very clear and extensive survey, highlighting all that needed, and was available to explain further after I received it. Made me aware of issues that I didn't consider. Excellent service and very nice person to talk to”

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Posted 5 years ago

“Rang us at 4pm on the day before the survey was due to happen to inform us that the surveyor could no longer attend. Said the next date they could give us was 3 weeks, this was after our completion date. Woman on the phone didn't seem to care that it was after the completion date and was so unhelpful. Very unprofessional service.”

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Posted 5 years ago

We understand your frustration at having the survey postponed, but we could not countenance sending a surveyor who has suspected COVID into a residential property. These are exceptionally difficult times for us as a company, but we believe in doing the right thing by our clients, their vendors and our employees and in staying COVID-safe, we think we are meeting this objective. We can only apologise for this and any delays in your purchase that result, but hope that you can understand the exceptional circumstances that we are currently experiencing.

Posted 5 years ago

“Very detailed report with pictures and recommendations.”

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Posted 5 years ago

“Great service at a very reasonable cost. Every part of the process was smooth, with each stage progressing at the expected schedule. The survey report was detailed and clear, and we were able to talk to the surveyor to clarify details afterwards. Would recommend.”

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Posted 5 years ago

“Thorough service and professional at all times”

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Posted 5 years ago

“Fabulous service from Tim and the team... Would definitely recommend! Thank you.”

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Posted 5 years ago

“Very straightforward to arrange. The report written in clear, concise manner which is easy for the lay person to understand. Photos very helpful.”

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Posted 5 years ago

“Very detailed and thorough. The surveyor even called and explained the report. The written report also very detailed and quick to deliver. They even put down estimated cost of repair that’s very helpful.”

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Posted 5 years ago

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Posted 5 years ago

“The staff were very helpful and knowledgable. The report was very thorough and we received it in a good time after the survey was carried out.”

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Posted 5 years ago

Allcott Associates LLP is rated 4.8 based on 1,244 reviews