Allcott Associates LLP Reviews

Name: Allcott Associates LLP
Rating: 4.80

4.8 Rating 1,251 Reviews

98 %

of reviewers recommend Allcott Associates LLP

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4.8

Based on 1,251 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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0333 200 7198

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In response to your reply. If only your members of staff who communicate with the public / customers realise they are the first port of call, if your surveyors do not receive the right information requested by a customer how can he the surveyor be expected to be able to fulfil any requests. Yes I do understand it will all be a visual inspection plumbing, Electrical installation, appropriate qualified persons would be advised to visit. With reference to Theo surveyor was so professional and helpful with his knowledge and understanding with our concerns, and spent a long time with me to clear any technical understandings / issues.”

Helpful Report

Posted 5 days ago

Thank you for taking the time to share your feedback. We are sorry to hear that the initial communication did not meet your expectations. We fully appreciate how important it is that any specific concerns or requests raised by a client are communicated clearly to the surveyor ahead of the inspection, and we will take your comments on board as we continue to review our processes. We are very pleased, however, to hear your positive comments about Theo. It is great to know that you found him professional, knowledgeable and helpful, and that he took the time to discuss your concerns and provide clarification on the technical points raised. Thank you again for your feedback. It is valuable to us and helps us identify where we can improve the overall service we provide.

Posted 5 days ago

“Very helpful and prompt to answer any questions”

Helpful Report

Posted 3 years ago

“We purchased a Structural Survey for our first home. The report we received was very detailed and we were very happy with the level of service in answering key questions we had about the property and the layout of the report. The reason we didn't give more stars is that the promised time frame for the reporting getting back to us was missed, and every time we queried this with Allcott we were told it was being typed up. We felt like there was a shortage of staff to deal with generating the report, which would usually be okay if it was a few days over due, but we were waiting on this to exchange contracts and it delayed the whole purchase process by several days.”

Helpful Report

Posted 8 years ago

“When requesting a call to discuss the report. The surveyor left no message to make me aware he had rang me and only rang once. I had to make another call to state the date I was available. When he rang he wasn't in the office going through the report but driving, most likely to another home survey. But on the whole he was helpful.”

Helpful Report

Posted 9 years ago

I apologise that we were unable to get hold of you first time. As a busy firm of surveyors, we do not sit behind desks, but instead are usually out on site carrying out inspections. I however understand that the surveyor in question discussed the his findings with you in detail which will have been repeated within the written issued report.

Posted 9 years ago

“Not enough detail in the report, comments were very generic. The report did not achieve my objective to understand specifically which areas of brickwork need repair so I could provide instructions to the builder. I also had to chase delivery of the report and the invoice more than once.”

Helpful Report

Posted 9 years ago

“Quick at providing details regarding the survey and made it clear.”

Helpful Report

Posted 9 years ago

“Generally quite a good report. When I spoke to the sellers about the checks carried out; I was surprised to hear that the review didn't cover the functionality incumbent of the heating system. It has overall provided us with the confidence that there are no major fsults with the prospective property.”

Helpful Report

Posted 9 years ago

“The Surveyor was thorough and professional. The report was issued very timely and contained a lot of detail and some very useful estimates on what work needs doing to the property. The only issue that has followed is that there was a page in the report detailing the common problems that BISF properties experience but a degree of this was unrelated to the building survey and it could never be confirmed whether the property had these issues or not. Therefore this page prompted the Lender to request another costly survey even though they had recieved a satisfactory building survey. I'm convinced, had this page not been there, we would not have had to spend more money on a borescope.”

Helpful Report

Posted 9 years ago

“We have employed the services of Allcott Associates to carry out a Building Survey for a prospective property purchase as they appeared to be high qualified in this field and the sample report available on their website seemed to be very thorough. So when we called in a for a quote we were also expecting high quality of service such as advice before the survey and a follow up on the survey report. We are rating their services as somewhere between poor to average for the below reasons: - At the first contact we were quoted a higher price over the phone than the one quoted online . - After the survey was carried when we requested the follow up we were told that we have to pay an extra £80 per hour to further discuss the report ( this is after we paid £600 for the survey to be carried out). - When the survey was carried out no tests were carried out at the property, not even a common testing of the central heating which the surveyor of our buyers did on our current property ( so no excuse for that!) - The whole report wording is written from a point of view of an unqualified person such as myself who can observe all the things written down and with a big lack of responsibility using terms such as ' appears to be' and different professionals should be called in to test or look at different things in the property. For us this survey report is a real waste of money and didn't bring any value to us . The only thing that could be perceived as adding value is the valuation ( which was actually done at our request and not really was part of the survey) and some of the highlighted costs , but we also believe that the stated valuation price is somehow biased as the last marketing price was known to them ( I say 'last' marketing price as the property is been on the market for a year at different higher prices).All the other information in the report could either be observed or tested by us or obtained via different searches or queries carried out by our solicitor. Overall, we would not recommend Allcott Associates to anyone who is looking for a responsible unbiased surveyor with high quality customer service and who can provide more than duplicate information.”

Helpful Report

Posted 9 years ago

I am sorry that you were not completely satisfied with the survey provided by Allcott’s and felt the need to write this unreasonable review. I have been though the report provided in detail and consider it to be detailed and informative whilst providing detailed costs for repairs, therefore I am confused by your comments and consider them unreasonable. I refer to your comments below in order: We were more than happy to discuss the report over the phone with you at no extra charge providing the time required was reasonable, however you requested that the surveyor allocate an hour minimum late in the evening. You complain that no tests were carried out at the property and that previously a surveyor has tested central heating for the property you are selling. We are not plumbers, nor are we electricians nor any other trades person therefore we are not able by law to carry out testing of these items. I do however note from the report that the condition of these items have been commented on throughout in detail the report, Should you have missed this please see page 33.

Posted 9 years ago

“They communicate very well and are quite organised and helpful but I expected a more detailed report for "Building and structural Survey". I do not know how it works with other companies, but they provided very minimal comments in the report and mostly highlighted obvious points and not checked a number of important things at all. A basic survey or a home buyer survey would provide most of the details. With a full survey I expected more details, comments, info, etc.”

Helpful Report

Posted 9 years ago

“I was dissapointed at the absense of any telephone contact from the surveyors or his office during the process.I would have liked at least some contact from the surveyor as soon as the inspection was completed to indicate good,bad or indifferent,if only from a customer relations point of view.The telephone contact with the office I didn't feel was very personable and could have been more friendly rather than just informative.Despite having requested a house and replacement valuation when instructing the survey and again later when requesting an update I was told,when I chased the report again,that the system wasn't showing this and the report would be further delayed in order to get this information from the surveyor. On the plus side.The lady I spoke to last,when I was told the valuation information had not been given I suspect did expedite matters as I recieved he emailed report the following morning.Thank you to her (didnt get the name). Perhaps most importantly I found the report excellent...very comprehensive,fully illustrated and easy to understand.Reccommendations and Opinions with solicitor requirements gave me a sense of reassurance...which is what I wanted when deciding to pay for a full report ,so thank you again for that. With a little bit of tweaking on the customer relations and improving the report turnaround time I would score Allcotts much higher.”

Helpful Report

Posted 10 years ago

“The full structural survey was less comprehensive than homebuyer surveys i have had done in the past. I had to chase up when it would be ready despite claiming a 72 hour turnaround - then sent 2 versions (1st didnt include valuation). But they were kind enough to email me these as well as send out the complete version in the post. Disappointed as the actual customer service with the ladies in the office was fantastic; shame this did not translate to the end product.”

Helpful Report

Posted 10 years ago

Allcott Associates LLP is rated 4.8 based on 1,251 reviews