A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.40

4.4 Rating 5,316 Reviews

82 %

of reviewers recommend A Farley Country Attire

4.4

Based on 5,316 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,,
77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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A Farley Country Attire 5 star review on 5th October 2025

Anonymous // 01/01/2019

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English

“Easy to order, product arrived on time and quality was as expected. I would order from this company again.”

Helpful Report

Posted 4 years ago

“I Ordered for next working day which would have been Tuesday 21st which was ok as it was my wifes christmas present .you emailed me to say that there would be a delay as the number of orders was excessive causing a delay .As it was Christmas i would have thought you would have anticipated this or taken down the next working day quote.I emailed you back requesting you get the boots to me by the Wednesday evening as we were going away and you did not have courtesy to respond to me.The boots arrived on Thursday morning which for me was too late for Christmas .The order was only placed with you because you stated next working day.”

Helpful Report

Posted 4 years ago

Good afternoon Richard, Thank you for your email. I can see our customer service manager has since been in contact to advise you of the issues we had over the Christmas period with Covid. Unforunetly due to the business being hit by covid the majority of our staff were at home isolating, for this reason, the remaining staff we did have were in the warehouse trying to get orders out as quickly as possible but sadly we could not meet the demands of free next day delivery service and our emails became backlogged. Once again we apologise for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 4 years ago

“Harkila shirt the Item ordered, was/is splendid”

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Posted 4 years ago

“Excellent service, choice of products and quick delivery.”

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Posted 4 years ago

“great service despite Christmas pressures, trousers were great quality would thoroughly recommend”

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Posted 4 years ago

“I ordered a pair of men’s Barker shoes with an offer to include a free pair of cedar shoe trees. The shoe trees did not arrive. The matter was dealt with very efficiently and effectively.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for your review. I can see your query has now been resolved and you have received your shoe trees. Kind regards A Farley Country Attire

Posted 4 years ago

“Excellent website and prompt despatch of goods, thank you.”

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Posted 4 years ago

“Franco Ponti jumpers are superb, wear well, look good, excellent value for money.”

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Posted 4 years ago

“I got my order , well priced and the quality I would expect....its just the time to ship was slow, the communication was poor and the means to contact them was slow....it was the lead up to Christmas but if you offer an online presence then the service (phone lines and logistics) needs to scale with demand. If the order had been processed quickly then I would not have tried to call or email saving on the customer servicing costs.... Maybe because it was leading up to Christmas the service wasn't great. Ordered on 7th December, tried to call the weekend of 11-12 December but called out of hours so was diverted to voicemail. Called 14/12 and all calls were still diverted to voicemail (tuesday), I emailed them. I eventually got through on the phone on 15/12 and was waiting in the telephone queue and got all the way down to position 5 and was cut off. Just as I was about to redial, they responded to my email to say my order was being processed. The order arrived 16/12. On 20/12 they closed the phone lines due to a covid outbreak which was after my order was processed.”

Helpful Report

Posted 4 years ago

“They sent me the wrong coat, ignored all my calls and emails, I now have to return the coat at my own expense in order to get a refund!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are very sorry to hear we sent you the wrong coat. I can see a member of the customer service team tried to contact you on 21st December and left you a voicemail message. We apologized for the mistake and advised you we had sent you a pre-paid returns label via DPD so it would not cost you anything to return the item. Our customer service manager has also tried to follow this up, but unfortunately, we cannot get a hold of you on the number provided on your account. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 4 years ago

“I am still waiting for a response to an email to customer services about an incomplete order.”

Helpful Report

Posted 4 years ago

Good afternoon Alison, We can see your order was completed on 20th December. We have tried to contact you in regards to your review to see how we can help, but we have not yet heard back. If we could kindly ask you to get back into contact with us so we can assist you accordingly. Kind regards A Farley Country Attire

Posted 4 years ago

“Delivery took longer than expected although it did arrive in time for Christmas. Tried to phone to enquire about status but recorded message said phone lines had been taken down due to staff shortages. Therefore, sent several emails but no reply received. Item did arrive just before Christmas but would have expected a reply to emails and apology. Additionally, there was no email to inform me item had been shipped. Communication not good. Rather disappointing overall.”

Helpful Report

Posted 4 years ago

Thank you for your review. Thank you for placing an order with A Farley. Your order was on the 6 working day delivery timeframe and I can see you have received your order within the advised timeframe. Unforunetly our business was hit by covid in December and the majority of the customer service team were at home isolating. The staff we did have in were busy in the warehouse getting orders out in time for Christmas. For this reason, our phone lines were off (advised on the website) and our emails became backlogged. We also sent you a dispatch email, this could have gone into your junk box, followed by a text message advising your order has been sent. Kind regards A Farley Country Attire

Posted 4 years ago

“Excellent service and would definitely use again! Thank you”

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Posted 4 years ago

“terrible delivery times, with no updates”

Helpful Report

Posted 4 years ago

Thank you for your review. We have had a look into your order and can see your order was received within the 6 working day timeframe which is advised on your order confirmation email. We also sent you a dispatch notification followed by a text message on the morning of delivery via DPD. Kind regards A Farley Country Attire

Posted 4 years ago

“Order took longer than stated too arrive but put that down to Christmas although it did say it would only take 6 days. Coat was too big so wanted to exchange it for a smaller one but had to return wait for a refund and reorder. Would have preferred a straight exchange. Also no returns label supplied. Still waiting for the refund so unable to afford to order the correct size coat yet.”

Helpful Report

Posted 4 years ago

“Item ordered on 14th December still not received on 30th, and was to have been a Christmas present. It appears to have only been dispatched on 23rd DEcember. 2 email requests for update remain unanswered at time of writing.”

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Posted 4 years ago

Thank you for your review. We can see you have been in contact with our customer service team leader and this has now been resolved. Kind regards A Farley Country Attire

Posted 4 years ago

“Quality product at Ann excellent price. Thank you”

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Posted 4 years ago

“No contact with the company. Can't locate my item through Amazon Pay nor the shipping information. Very discouraging and not happy. I was looking so forward to my purchase, but it has been lost and no one to contact about it.”

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Posted 4 years ago

Thank you for your review. We can see you have been in contact with us and your query has been resloved. Kind regards A Farley Country Attire

Posted 4 years ago

“Very quick service and delivery”

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Posted 4 years ago

“Very impressed with the company. My order got lost in the system and Sarah was very quick to send a new pair of boots out for next day delivery. Will use these again.”

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Posted 4 years ago

A Farley Country Attire is rated 4.4 based on 5,316 reviews