A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.39

4.4 Rating 4,975 Reviews

82 %

of reviewers recommend A Farley Country Attire

4.4

Based on 4,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,,
77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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A Farley Country Attire 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unfortunately I was unable to get my feet into the lovely boots. I had expected them to have a zip down the side. They looked very nice and appeared to be well made. I have returned them for a refund.”

Helpful Report

Posted 3 years ago

“Wrong size shoes sent.Returns impossible without speaking to someone and they don’t answer the phone”

Helpful Report

Posted 4 years ago

Thank you for your review. We are very sorry to hear we sent you the wrong size shoe. I can see you have been in contact with our customer service manager who has arranged for the correct size to be sent to you. Sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 4 years ago

“For the second time I have received trousers with each leg a slightly but noticeably different length. For the second time I will have to take a pair of trousers from you to a tailor for adjustment! As a separate point I notice the hip pockets are much shorter/shallower than other trouser makes/brands. For mobile phones etc I guess most of your customers would prefer normal pockets”

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Posted 4 years ago

“I ordered some wellingtons that I specifically needed in three days time so I ordered next day delivery. You failed to dispatch the goods until I contacted you asking their whereabouts.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are very sorry we failed to supply your order on a next working day delivery service and can see this charge was refunded back into your account. We can see you spoke to one of our customer service reps who put your order on a special saturday delivery service to be with you within the timescale you needed the boots. However, we apprecaite the boots were not delivered on the next working day delivery service as purchased and apologise of any inconvience this may have casued. Kind regards, A Farley Country Attire

Posted 4 years ago

“Unfortunately it took a long time to receive my order and not even an email from you saying it was late I received, and if I remember correctly I paid an extra amount for express delivery for that reason I leave two stars.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your order was over the advised timeframe. We can see our customer service manager has since been in contact with you. Sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 4 years ago

“I ordered the Du Barry Roscommon boots on 6/12/21 and paid in full for my wife’s Christmas present. A Farley were out of stock and so were Du Barry. I agreed to wait, and was told that they may not be available until late February. They arrived last week and we were pleased. My wife wore them to a parish meeting on Thursday 3rd February and returned with a bloody right heel! On examination the boot had a leather lump in the inside heel that had caused the abrasion. On further inspection it was an obvious manufacturing fault that had not been discovered during any quality control examination, no excuse possible! The boots have now been packed for return by DPD. I have asked that a new replacement pair are sent asap. Del on time, month + late.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your boots were faulty. We can see our customer service manager has been in contact and arranged for a replacement pair to be dispatched to you, along with a pre-paid returns label to return the faulty pair back to us. Apologies for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 4 years ago

“Received the wrong parcel due to incompetent warehouse staff.”

Helpful Report

Posted 4 years ago

Thank you for your review. I am sorry to see we have sent you the shoes your ordered with a rubber sole as opposed to the leather sole. I can see you have been in contact with our customer service team who offered to send out the correct boots but have instead opted for a refund. I can see the customer service team emailed you a pre-paid returns label to return the boots free of charge. The boots have been received back by ourselves today and a refund has been issued. Apologies for any inconveince this may have casued. Kind regards A Farley Country Attire

Posted 4 years ago

“Ordered belt recently and it arrived in poor condition. Emailed to ask about this but have not received any response as of yet. The quality of it is good, so would have liked a replacement. Hopefully will hear back soon”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. I can see a representative of the customer service team tried to call you on 21st December following your email. I can also see our customer service manager has sent you an email today to follow this up in regards to a replacement. If we could kindly ask you to get back in touch to arrange this. Sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 4 years ago

“I Ordered for next working day which would have been Tuesday 21st which was ok as it was my wifes christmas present .you emailed me to say that there would be a delay as the number of orders was excessive causing a delay .As it was Christmas i would have thought you would have anticipated this or taken down the next working day quote.I emailed you back requesting you get the boots to me by the Wednesday evening as we were going away and you did not have courtesy to respond to me.The boots arrived on Thursday morning which for me was too late for Christmas .The order was only placed with you because you stated next working day.”

Helpful Report

Posted 4 years ago

Good afternoon Richard, Thank you for your email. I can see our customer service manager has since been in contact to advise you of the issues we had over the Christmas period with Covid. Unforunetly due to the business being hit by covid the majority of our staff were at home isolating, for this reason, the remaining staff we did have were in the warehouse trying to get orders out as quickly as possible but sadly we could not meet the demands of free next day delivery service and our emails became backlogged. Once again we apologise for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 4 years ago

“Delivery took longer than expected although it did arrive in time for Christmas. Tried to phone to enquire about status but recorded message said phone lines had been taken down due to staff shortages. Therefore, sent several emails but no reply received. Item did arrive just before Christmas but would have expected a reply to emails and apology. Additionally, there was no email to inform me item had been shipped. Communication not good. Rather disappointing overall.”

Helpful Report

Posted 4 years ago

Thank you for your review. Thank you for placing an order with A Farley. Your order was on the 6 working day delivery timeframe and I can see you have received your order within the advised timeframe. Unforunetly our business was hit by covid in December and the majority of the customer service team were at home isolating. The staff we did have in were busy in the warehouse getting orders out in time for Christmas. For this reason, our phone lines were off (advised on the website) and our emails became backlogged. We also sent you a dispatch email, this could have gone into your junk box, followed by a text message advising your order has been sent. Kind regards A Farley Country Attire

Posted 4 years ago

“terrible delivery times, with no updates”

Helpful Report

Posted 4 years ago

Thank you for your review. We have had a look into your order and can see your order was received within the 6 working day timeframe which is advised on your order confirmation email. We also sent you a dispatch notification followed by a text message on the morning of delivery via DPD. Kind regards A Farley Country Attire

Posted 4 years ago

“Disorganised, late delivery and they did not answer the phone properly. Generally not a good experience, Not going to by anything there again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We have had a look into your order and can see your order was delivered within the advised timeframe stated on your order confirmation email. Kind regards A Farley Country Attire

Posted 4 years ago

“I placed the order in early November and emailed to check on the status on November 21st. It was not shipped until I called, and then an order date of November 21st was shown. I'm not sure that it would have been shipped if I hadn't called. I have not received the item yet, and it has been one month since I ordered it.”

Helpful Report

Posted 4 years ago

“Had to pay for return £5.99 even though the boot didn't fit .They have been returned still waiting for a refund over 7 days later even though I have had a message 4 days ago about being received still waiting for payment.Will never buy from here again!!!!!!!!!!s”

Helpful Report

Posted 4 years ago

Thank you for your review. Unfortunately as advertised on our website we do not offer a free returns service. We advise on our website that refunds can take up to 14 days to show back into your account from the date we received the return back. I can see we have processed your return within this timeframe and a refund issued. Kind regards, A Farley Country Attire

Posted 4 years ago

“The range of clothes is great along with fast delivery. One disappointment would be the time it takes to get a refund? having returned part of my order due to size 2 weeks later I'm still waiting? in this modern age having to wait so long is poor. if I made my customers in my business wait this long they would not come back to me in the future. having asked for the refund via email I was advised it would happen but still no money? Disappointing.”

Helpful Report

Posted 4 years ago

“I ordered a pair of le Chameau boots in September which unfortunately developed an issue after a short period of time. The return process was easy however I was told that a replacement pair would be with me in 10 days but then subsequently told they went out of stock. Two months later I managed to order another pair through the website but then got a call again to say they were actually out of stock. I asked for an immediate refund and expressed my disappointment. Ten minutes later I received another call to say they had found a pair in store and would send them to me. All the staff I spoke to were very professional and pleasant - just let down by the process of stock control!”

Helpful Report

Posted 4 years ago

“Disappointing ok for kids wellies but feel not up to the mark for mens wellies. Much smaller than expected and not well made”

Helpful Report

Posted 4 years ago

“I made 4 purchases this year from Farley Attire,first 2 went well,within few days I received them,the last 2 purchases went sideways,after few emails and waiting for 4 weeks they said they are waiting for stock,the last one it’s even worse they don’t answer emails promptly and when they do it’s standard form they use saying it takes 25 days to process cut off time is 2 pm.I still haven’t received the order,needless to say I won’t be purchasing any more from them.”

Helpful Report

Posted 4 years ago

“Shoes are perfect - they arrived in NZ yesterday but the best I can say is well intentioned”

Helpful Report

Posted 4 years ago

“Seem to be charged double for vat both in UK on ordering and Ireland before delivery and customer agent had zero interest in addressing this”

Helpful Report

Posted 4 years ago

Thank you for your review. We have had a look into your order and can see you have not been charged any VAT on your order when it was placed. Due to Brexit, deliveries outside the UK may be subject to local sales taxes, custom charges and/or import duties, over which we have no control, and for which we cannot accept liability. If they apply they may require to be paid before the parcel will be released for delivery. You may require to pay additional charges for customs clearance. We have no control over these charges and cannot advise you prior before to placing your order what they may be. We apologise for any inconvenience this may have caused. Kind regards, Holly A Farley Country Attire

Posted 4 years ago

A Farley Country Attire is rated 4.4 based on 4,975 reviews