Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.75

2.8 Rating 368 Reviews

47 %

of reviewers recommend Adrian Flux

Company Reviews

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2.8

Based on 368 reviews

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Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Adrian Flux, what are you doing? I bought a policy online for £579. I missed stating a four year old at fault accident that with costs of only £1500. not intentional, just thought it was longer than 5 years ago, but was in-fact only 4 years, I then had to pay an additional £323 which included £35 admin fee, this in my mind was extortionate but paid as I needed cover that day. I have now moved 6 months into the policy and they want an additional £203 inc. £35 admin fee to change my address..... my car insurance gave me a refund as i am in a cheaper insurance area.... but not Adrian Flux.... already paid £902 so now want to see what refund i would get if i cancel now as its should be pretty much in line with the cost of what i can get a policy at.... but no they are only willing to refund £266.... this is Theft pure and simple. going to review thoroughly your T&C's where i agreed to the theft with "New business fees" and "your fees" and "commission" and if not stated as per you have informed me, I definitely am going to be raising a Small claims petition. please stay away from these cowboys, should have told them to shove it when they wanted the additional £323 originally...... Update 1: they have given me an itemised cancellation statement, however the charge i was disputing was the additional £203 as this was extortionate and unjustified for a change of address into a cheaper insurance area, they have included this in the refund calculation even though i disputed. but even so, this charge is in full and has not been refunded Pro-Rata... I am on hold again to them now, but I will be pursuing this as its not even been refunded pro-rata since the change was made, but i did not accept this charge. Update 2: They will not remove this charge and apply the refund for the correct amount, i was expecting circa £460 total refund. They stated the7y would refund their commission on that £203 charge only which amounts to £69, I have refused and will instead raise a petition to the small claims court, obviously my administration charges for doing so are also expensive and will be included in the petition with my hourly charge for waiting on hold etc.. also included in the overall charge in the petition.”

Helpful Report

Posted 4 years ago

“Worst company not sure they are still operating, tried to insure different vehicles with them, but they come back with a double priced quote or they advertise insurance services which won’t be offering when you ask for. Totally incompetent. Stay away please”

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Posted 4 years ago

“Great service, great price thank you”

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Posted 4 years ago

“The worst insurance company I ever dealt with. We insured our campervan with them and they gave us such a "ride" we had to cancel after 7 days. Constant messages and letters demanding extra paperwork and hidden fees. Looks like the cheapest but at the end turned out most expensive. We paid for the whole year in advance, after 7 days we had £68 back...and nervous breakdown for free. I would not recommend to anyone.”

Helpful Report

Posted 4 years ago

“Well we’re can I begin, after an accident in December last year which was not my fault as I was stationary at the time. I am no further forward with my claim being settled. I have since renewed my Policy with another Agency and am now being told that I have to pay another £127.00 on top of my Policy as Adrian Flux and underwriters cannot give me anything in writing to say that I was not to blame, I am being told that this can take up to a year, I have to add that my car was repaired with no concerns, and the annoying point is no one has contacted me to tell me anything different, only finding this out after I have taken out a new policy and then find this all out hence the extra monies, which underwriters say will not be reimbursed, definitely would not use this Company again.”

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Posted 4 years ago

“I insured my van with adrian flux and was asked for my no claimes and milage. I forwarded my no claims from email off last insurer and told someone over phone my milage. I asked if they needed anything else. They said no. That was in march. On saturday out the blue my insurance was cancelled. Looking back i did get an email saying they could not open my attachment, i missed it. That was it. Now i have a cancelled insurance and it will up my preiums and they want nearly double to be paid again to be insured. Minimal warning and no understanding. Avoid.”

Helpful Report

Posted 4 years ago

“I've just looked at the negative reviews & I share some of other customers frustrations. However, I myself had a difficult time attempting to have a refund issued & as a consequence ended the call; I redialled to initiate a complaint & unfortunately was abrupt with the female who answered, & I got demanding, but the employee who, I found out was called Kayliegh, kept her composure, assimilated the information & asked me to hold, on her return I had calmed down & she again listened to my discourse, she then requested I hold again until she discussed this with the necessary dept. & had practically resolved the issue on her return, with the utmost courtesy & professionalism, which I have to applaud! 👏 So I hope the hierarchy at adrianflux see this review & recognise the efficiency & diplomacy she applied to the situation. Thanks again kayliegh. To all those customers who find themselves in a complex place with a call centre, please remember it's more about how individuals can apply the necessary skills than them trying to be difficult; most of the time.”

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Posted 4 years ago

“Stuck on hold for 15 minutes before anyone spoke to me, not a good sign. No refund given on cancellation of car insurance policy even though I asked about this when I took it out. I DO NOT RECOMMEND THIS COMPANY!”

Helpful Report

Posted 4 years ago

“Very high hidden charges if you decide to cancel the insurance. We had to do it as we sold the vehicle and the insurance was no longer needed. They started threatening us with debt collectors. Avoid that company!”

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Posted 4 years ago

“Had a breakdown away from home , called Adrian flux as I took breakdown cover out with insurance and all went very smoothly. I had 2 taxis to drive all 9 of us home and van was picked up and dropped off by next afternoon.”

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Posted 4 years ago

“Very poor customer service. Took over a week to register a claim. It took over one hour to get through to someone in the claims team to only be bounced around and left on hold again and again. When I finally registered my claim the details weren't passed on to my insurance provider (these guys are the middle man). Took 9 weeks for them to pay out on my claim. When I got a new car I gave them the opportunity to quote, it only took 10 min to get through to someone vs over an hour when you have to make a claim). The quote was £1000 more than the previous year's insurance i held with them all because my car was stolen and I had to claim. They convinced me to take the insurance while I shop around and I can cancel with a full refund within 14 days...only later to find out there are admin charges applied. I found better insurance, for less than half of the price quoted and better cover. Oh and they also loaded my policy with loads of extra I didn't need and weren't included in my previous years policy's. Upon reflection I belive they were trying to make it hard for me to leave. The terms for getting a full refund within 14 day's only applies if you find like for like cover or better cover at a price they are unable to match.”

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Posted 4 years ago

“Obtained a competitive quote,which i accepted, with care and professional advice on a Campervan. Completion of documents with the minimum of fuss.”

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Posted 4 years ago

“Cannot get through to them. Renewal price high. Costs me £50 in phone calls just to be cut off or not resolved. STEER CLEAR UNLESS YOU WANT AN INFURIATING EXPERIENCE.”

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Posted 4 years ago

“Tried to talk to Adrian Flux about address change. Impossible to talk to the right person. Started at 9am. It is now 11.10am. They were very good. Now they are awful. I will not use them again.”

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Posted 4 years ago

“After two years of straightforward insurance cover from Adrian Flux, the last year has been really poor. Having changed my campervan, it took six weeks and repeated requests to get any response, and even longer to get a revised quote. Even then I could not get a response to activate it. Cancelling the previous policy and getting a refund has been even worse. Maybe I was just dealing with a particularly inefficient person, but I am certainly relieved I didn’t have to make a claim. Strongly recommend you avoid unless you have no other choice. Trefor Lloyd”

Helpful Report

Posted 4 years ago

“Absolute Robdogs! My husband insured with these even though I told him of my family experience. He thought they were ok until he cancelled the policy due to selling the vehicle when they've charged him the policy for the rest of the year even though it was only renewed in January, just 4 months ago. HERE IS A WARNING TO ALL- They claim to be EXPERTS in kit cars, modified cars, motorcycles, trikes, plus every motor manufacturer... they're only EXPERTS in ripping people off! If you want a policy just so you are legal, ok fine BUT don't ever expect to make a successful claim and if you cancel, it makes no difference, you'll still have to pay. A family member after a no fault accident was well over a year awaiting a payment. He was actually shocked when it came through as was so long, he'd pushed it from his mind. Even then it was a pittance and for nothing like what his kit car had been worth and not for injuries sustained or time off work. They just didn't fight to get him what he should have got. They're absolutely disgusting. AVOID AT ALL COSTS! Should you be considering using them, read these online reviews! Those people who are happy are those who haven't tried to make a claim or cancel, that's when you truly find out an insurance company's worth. Yes Flux make it easy to take out a policy because they've got you by the short and curlies then. Please don't give them your well earned money!”

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Posted 4 years ago

“I was looking for an online quote for renewing my camper van insurance,and Adrian Flux gave me a return call and quoted me over £100 cheaper than my previous insurance broker, for better cover than previous.Great service thank you 😊”

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Posted 4 years ago

“You made a mistake setting up a new car policy. I paid in full. When I noticed the mistake I got in touch to ask you to change it and this resulted in a lower premium but you refused to refund the difference between what I had paid and the new premium you quoted me, only offering me a small refund!! You couldn't understand why I was angry. I cancelled the whole thing (and got a much cheaper policy btw), but you won't apologise or admit any blame. Incredible and the most frustrating company I have ever dealt with.”

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Posted 4 years ago

“I got a multicar quote for my three cars... the combined total was £1282.77 way over my like for like multicar price of £635.62 ... Jokers”

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Posted 4 years ago

“tried to claim for a crash that i was not involved in 2 weeks and no contact spent 2 hrs this am cannot get through to anybody that can help in the end i was fobbed off with a number to ring and low and behold they said ring aidrian flux lol”

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Posted 4 years ago

Adrian Flux is rated 2.8 based on 368 reviews