Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.75

2.8 Rating 368 Reviews

47 %

of reviewers recommend Adrian Flux

Company Reviews

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2.8

Based on 368 reviews

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Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

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“Overall, a terrible experience. I insured my son's car with Adrian Flux and Marker Study are the underwriters. They have the worst customer service I have ever known, much worse than HMRC and you will literally be expected to sit on the phone for 45 mins plus. They say they are the insurance company for young drivers, but they haven't got a clue about young drivers; they will continually send bullish letters, charge you double if your mileage increases and expect you to pay up front. In my 25 years of experience dealing with car insurers these are absolutely the worst company I have experienced, and my advice is to avoid at all costs.”

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Posted 3 years ago

“They may seem cheap at first but then arrangement fees (?), Extortionate cancellation fees, admin charges etc bring it to way over what you can get elsewhere. And they're not clear about it either on the phone. Got absolutely ripped off. Go elsewhere.”

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Posted 3 years ago

“Adrian Flux swindled my disabled mother claiming they sent inquiries by post but she received no correspondence. The insurer further claimed that they could not text or email her when they had for other. They claimed she lied about employment but she was in fact still awaiting confirmation and a stat date. Adrian Flux proceeded to cancel her insurance and required a payment of £2,500 which she could not afford in order to be reinsured. Adrian Flux are a heartless bunch of charlatans that should be avoided at all costs.”

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Posted 4 years ago

“Disgusting Disgusting, do not pay out on claims. Also been waiting for over 3 months for them to collect bike during accident. Had 2 policy's and both were terrible experience PLEASE AVOID”

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Posted 4 years ago

“Avoid at all costs. 17 year old son took out first insurance. Adrian Flux cancelled the policy less then 2 months for a named driver apparently speeding. Perfect driving up to then. Black box app gave two different readings for this apparent speeding in 2 different days. Cancelled without warning or discussion. Kept over 30% of the insurance money for less than 2 months insurance. Now my son has cancelled insurance on his record for life. Offered insurance again with Adrian Flux for over 600 pounds more than the original. As a previous reviewer stated, not all robbers wear capes. Complete scam.”

Helpful Report

Posted 4 years ago

“Total rip off...my daughter has the black box fitted which according to Adrian Flux could reduce your premium next year...however no matter how carefully she drives she gets a warning every day which then pushes up next year's premium. Then she drove a bit too fast and they want to cancel the policy...but strangely enough can offer a new policy with the same insurer for an extra £900. Make of that what you will. The case has been sent to the ombudsman and I've cancelled the policy.”

Helpful Report

Posted 4 years ago

“Absolutely awful if you need to make a claim. Their claims handler does not answer the phone, they do not respond to emails and leave you with no vehicle, no way forward, no timescales, no decision on a repair. I have never had such a poor service”

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Posted 4 years ago

“Stay away. Cancelation fees are ridicoulus. Used policy for just over 1 month and when wsnted to cacel they said they can give me back 50% of my full payment ! Joke !”

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Posted 4 years ago

“Poor customer service. If you have a non fault claim ,this insurer will give your case to a management company auxillis who's only goal is cheap corner cutting repairs to keep costs down for the other parties insurer. Pay the extra and go somewhere else”

Helpful Report

Posted 4 years ago

“Took campervan insurance out, there was a small discrepancy with the policy to do with parking and they doubled the price. While I was on the phone I redid the quote online and Adrian flux came up as the cheapest only a few quid more than the original quote. I told her this on the phone and she then said she would redo the quote, which then come back as £200 dearer than the original quote. I then cancelled the policy and was charged £75. Basically these jokers are committing daylight robbery, please take my advice and use another insurer.”

Helpful Report

Posted 4 years ago

“Spent4 hour to get threw 220 .19.2022 I ask the female can you please update me the price I’m paying postcode email phone number . Ok so what’s the renewal price .It’s on page2 I don’t have page 2 that’s why I’m calling you. Well I should be there! Really unprofessional I still don’t now the price next year I will look 👀 around why couldn’t she say ££ talk about wasting my time 🤬”

Helpful Report

Posted 4 years ago

“Do not take out a learner policy it will cost you more money than the policy when your child passes their test! Absolute rip off!!! 3 months as a learner at £45 then £162 to cancel and then when the quote came through once he passed they wanted £500 more than any other company!!! Learner drivers please please don’t use this company!!!!”

Helpful Report

Posted 4 years ago

“AVOID AT all Cost I have been trying to contact them for Renewal/cancellation of my policy, wasted 20 mins on Chat they dint help, no one is picking up the phone. no reply on email as well. Insurance cancellation should be easy, they should send the NCB straightway.”

Helpful Report

Posted 4 years ago

“Insured van after difficulties as it does not fit into the descriptions given in boxes on line, pho edthemandthey gave me a much better price than manyothervan insurers so I'm very pleased with them.”

Helpful Report

Posted 4 years ago

“Cowboys, still waiting for a refund, cooling off period. Phone calls have been ended due to closing. Spent hours on the phone for it to go dead. Happy enough to take money, won’t refund. Will be getting solicitors involved.”

Helpful Report

Posted 4 years ago

“They’ve taken £480 from my account 3 days before the renewal is due! 40 minutes hold time to eventually speak to someone who wasn’t interested. Have requested a refund and will take my business elsewhere for a better level of cover and over £100 cheaper!”

Helpful Report

Posted 4 years ago

“My 18 year old daughter insured her first car with them and got quoted £2327 which we paid straight away. Two months later the car failed the mot so we decided to scrap it as was going to cost more than what it was worth. Brought a new car and asked them to transfer the policy which they refused and wanted an extra £5000 which we simply do not have. Was told by their own customer service advisor to go to another insurance company as the person who deals with our particular insurance company was on holiday! We did indeed go to another insurance company who insured her for less than their original price and spread payments over 12 months interest free. Asked for some money back as she was only insured for 2 months with them and we had paid a year upfront. They charged me £957.23 just to unsure her for that period which is over 40% of the total policy. On top of that you will wait hours to get through to them and they will push you pillar to post. Day light robbers and at least Dick Turpin wore a mask! AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

“My daughters smart box insurance was cancelled 1 day after her cooling off period saying that she was doing 76 in 60. The back road they said she was doing 76 it’s almost impossible to do without being chucked off the road due to dips and curves, I have an AMG and I tried it, it’s almost impossible, especially for a new driver and 1.1 Clio! They said to keep her insurance active they wanted another £1000, she declined. 1 months of insurance cost her £800 as they refused to refund the whole year due to admin cost blah blah. She now has to declare her cancelled insurance. Luckily Admiral insurance was aware of the issue with Adrian Flux and insured her cheaper than them. She now has been driving with a black box for 6 months no issues. Stay clear, please! Just read the reviews, it says it all.”

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Posted 4 years ago

“They offer the best prices but then try and catch you out with added cost, admin fees and cancelations costs. My quote was close to £300 which i paid. This then doubled to around £600 because they said i failed to tell them about a claim (which i DID tell them about when i filled in the forms). They then told me on the phone (after i had already paid a week ago, then agreed to pay £600) that they couldn't insure me because i didnt have a tracker. They then charged me £75 cancelation fee for this, although it was them telling me they can no longer insure me!”

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Posted 4 years ago

“Very good”

Helpful Report

Posted 4 years ago

Adrian Flux is rated 2.8 based on 368 reviews