Very poor customer service. Took over a week to register a claim. It took over one hour to get through to someone in the claims team to only be bounced around and left on hold again and again. When I finally registered my claim the details weren't passed on to my insurance provider (these guys are the middle man). Took 9 weeks for them to pay out on my claim. When I got a new car I gave them the opportunity to quote, it only took 10 min to get through to someone vs over an hour when you have to make a claim). The quote was £1000 more than the previous year's insurance i held with them all because my car was stolen and I had to claim. They convinced me to take the insurance while I shop around and I can cancel with a full refund within 14 days...only later to find out there are admin charges applied. I found better insurance, for less than half of the price quoted and better cover. Oh and they also loaded my policy with loads of extra I didn't need and weren't included in my previous years policy's. Upon reflection I belive they were trying to make it hard for me to leave. The terms for getting a full refund within 14 day's only applies if you find like for like cover or better cover at a price they are unable to match.