Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.77

2.8 Rating 363 Reviews

48 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 363 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t often write reviews however the service from the staff is amazing. I contacted customer service and spoke to a female member of staff regarding uploading documentation for my van insurance. She went above and beyond to help me I did not catch her name however she was kind, patient, supportive and professional guiding me through everything I needed. I was so very grateful and will certainly use this company in future as I can’t thank her enough for her support and kindness”

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Posted 3 years ago

“My insurance was cancelled due to not wanting commercial insurance”

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Posted 3 years ago

“AVOID! NON STOP CORRESPONDENCE, CHARGE YOUR BOX ETC PLUS YOU HAVE TO COMMUNICATE THROUGH THEIR ONLINE PORTAL RATHER THAN EMAIL. THIS COMPANY IS A TOTAL NIGHTMARE - AVOID!!!!!”

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Posted 3 years ago

“Diabolical customer services very rude once they have your money talking over customers arguing the customers disrespecting customers I have friends who have insurance with them who have now cancelled after hearing that recorded conversation on the phone of how rude arrogant argumentative this insurance company as I will never use them again and neither a lot of my motorcycling friends and people of motorhomes do not use this company it is a nightmare”

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Posted 3 years ago

“Happy Customer, they arranged car insurance based on the VIN number until DVLA register my imported car. Thank you, great service.”

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Posted 3 years ago

“Avoid them completely. They are a Very sharp practice company. I paid what was a very reasonable premium then, they waited till after they cooling off period and went through my details with a fine toothcomb demanding several pieces of extra information (which was freely available) each time threatening to cancel my policy and increasing my premium. Each time I supplied the information. A few weeks later another threatening email would arrive! I have been insuring vehicles for 45 years. Never had this treatment. These people should be investigated.”

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Posted 3 years ago

“I passed my test last year and have a black box provided by Adrian Flux. Arrived in the post and easy to fit which was good. Whilst I can't drive as fast as I'd probably like to it stops me speeding and may have helped me avoid a speeding ticket and maybe an accident too. Spoke to Customer Services when I got a new car and really friendly and helpful. I'd heard it was expensive to swap the box but they only charged me £15 for a kit and I did it myself- easy. My renewal is coming up and i'm on to save over £500 so I'm happy. Recommend.”

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Posted 3 years ago

“My daughter had her insurance cancelled for allegedly not slowing down coming towards a toll and then got a email saying her insurance was being cancelled, but they would re insure her for a much higher cost! They are con artists and apparently they do this a lot. My daughter then got a lot cheaper insurance even with declaring she had an insurance policy cancelled and with not having a black box and Adrian flux was just rude and very ignorant, I would not recommend them even if they were the cheapest policy in the future!”

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Posted 4 years ago

“Wish wish i had looked at the reviews before i appointed these money only orientated people. I am a 76yr old woman who has been harrassed for payment through a credit company after placing a deposit towards estimation for household insurance policy. This followed by thousand and 1 questions about my home, even asking how much I wanted my home insured for? Yes i had to calculate its value! . I dread to think what reception i would receive should i need to claim? I just hope and pray this will never happen! They even took my bank details from me in the event i do not pay the balance in full. I agree with thd other people here saying they shouldn't be allowed to trade”

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Posted 4 years ago

“Having insured 'nice' cars for over 30 years with various insurance companies, I have always felt I've been treated fairly. However, with Adrian Flux I feel totally ripped off: For unforseen circumstances, I've just had to cancel a £335 policy today I took out at the beginning of September...I will only be getting back about £177 .....that's approx a £160 cost for less than 1 months cover!!! Of course I understand that a business has to charge cancellation fees, but £160!!! Come on Adrian Flux, where's your customer focus and understanding? Do you really think people will come back to you when your cancellation fees are this high.”

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Posted 4 years ago

“Always a good friendly service. Would without doubt reccomend Adrian Flux for all types of insurance, I have been a customer for many years covering property and vehicles. Your in safe hands. Many thanks.”

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Posted 4 years ago

“Been Adrian Flux since 2008. No problems with them until now, 13 years later, when I finally needed them: Somebody ran into our parked car and so I decided to make a claim. It's been 40 days since and I cannot get to speak to anyone; 1hr+ waiting times on the phone, sneak up on them by selecting different extension and they fob you off. Refused to let me speak to manager etc. No progress with claim. SERIOUSLY unimpressed.”

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Posted 4 years ago

“The premium went up by £500 because I moved house. Disgusting”

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Posted 4 years ago

“I have often had to hang up and try later as they took so long in answering. EVERY change is £30. Polite staff, but the time o hold gets frustrating.”

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Posted 4 years ago

“This company do not answer the phone. Absolutely shocking service. I cannot believe that I have been handled in this manner. What if I had a serious accident?”

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Posted 4 years ago

“Did the renewal with Adrian Flux 3 months ago and the premium was £445 in monthly payments of £45 for 10 months. Paid for the first 3 months and after called to cancel the policy cause I sold my vehicle. They told me I have a outstanding balance to pay of £137.66 and they took the first 3 payments total of £135. So for 3 months insurance i paid over £270. Try to avoid them cause if something doesn't make sense for you they have an answer or a fine print, no chance to win. By the way they have fees that they are not even aware of. Update- I called them today to send me a brake down of the costs and fees for those 3 months and they are totally different then what they told me on the previous call. They claim that the TOR (time of risk) was £109.44 (that means only the TOR for 12 months is £437) and the premium they gave me with all ad ons and interest was £445. So guys use your brain and stay away this is what I call legal scam. I'll bet if I call them one more time they'll come up with some explanation.”

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Posted 4 years ago

“Put on hold for 1 hour where I already have insurance with Adrian Flux and trying to transfer insurance to an other car, impossoble. Telephone staffs attitude is terrible and if I could get out of being insured with them I would. Will not use them again”

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Posted 4 years ago

“Avoid at all costs very bad company”

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Posted 4 years ago

“I wish I could give Adrian Flux a zero star!! Been a loyal customer for the past 12 years and had 4 vehicles insured with them, and the renewals this year came to approximately 3.5K for all 4 with 11 years mirrored no claims. We was always told that we could not have multi vehicle cover as it would be much more expensive and the renewal prices could not be beaten like for like. We have now changed over completely to Aviva multi vehicle cover for all 4 and have just got like for like for 1.4K!!!!!!! Adrian flux have totally ripped us off for thousands. They should not be allowed to trade.”

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Posted 4 years ago

“Absolutely rubbish insurer, they should not even be operating, I have been with them for year, then unexpectedly my house flooded, which It never has done before, so phoned them and they said its not accidental damage so won't help us, STAY WELL CLEAR OFF ADRIAN FLUX!!!”

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Posted 4 years ago

Adrian Flux is rated 2.8 based on 363 reviews