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Adrian Flux Reviews

2.8 Rating 341 Reviews

50 %

of reviewers recommend Adrian Flux

Company Reviews

2.8

Based on 341 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't do a true multi vehicle policy, my current insurance covers everything so my modern cars, bikes both modern and classic. Adrian Flux was separate multi policy for my bikes which I could live with but they wanted me to insure each of my 3 cars independently and told me they probably wouldn't be competitive!! Wasted my time and helpful lad at bike quotes time too!!”

Posted 9 months ago

“Appalling customer service, I would never recommend this company.”

Posted 10 months ago

“Just cancelled my Bike Insurance with Bikesure. The funny thing is they said I had a £14 refund, but I owe them 200 and something. How does this happen? And I got a much better deal. I really wish I read the reviews of Bikesure first. Had to fill in the things at the bottom pottery fun though I have no refund like I said the offer me £14 but they want 200 and something got all on recording and I told the person on the other side that I’m recording you and the silly person said that’s okay and I said I will put you all over Instagram and everything I don’t mind that’s okay Company hire people like this, not very good from”

Posted 10 months ago

“Awful company, charged my daughter £400 because she changed jobs , we tried to get business insurance for care work in the community, they wanted and extra £800 for this on top of her £1800 , her black box fell of her window , they sent a message to say they were going to cancel her insurance, then she got a phone call to say her insurance was going to be cancelled because she drives to much , they want £200 for this !!! Avoid this company”

Posted 10 months ago

“our family have been insured through Adrian Flux for a good few years and we have never had anything go wrong until this January when our car was stolen and written off in a police chase the thief's ran away from the scene. The the fun began trying to deal with the insurance company passed from pillar to post for months only to be offered £5000 less than we paid for it 6 months previously. We got paid out this week and we went to buy the similar car but the insurance quote from Adrian Flux is £4500 and when i said pardon me to the person on the phone he hung up.. Never will we deal with these people again”

Posted 10 months ago

“What an absolute shower of !!!! Worst insurance company I’ve ever dealt with in all the years I’ve been driving Be warned don’t use them”

Posted 10 months ago

“Well my quote from start 2 finish took 20mins and very pleased 👍👍👍👍”

Posted 10 months ago

“Still waiting on the phone after 30 minutes. I doubt I will bother taking out insurance with them now.”

Posted 10 months ago

“I had a dreadful experience using my breakdown cover I purchased from them. I was on a long awaited motorcycle trip In Spain. Unfortunately bike suddenly stopped working, I called international number which put me through to France call centre after many hours a continental calls my bike was collected no attempt to try and fix it! I was left with all my luggage on the roadside. Promised that a taxi and hotel would be organised for me it got to 21.45 I was cold and getting dark and with clear timelines I had to stay in a old dirty rundown hostel with a large dormitory style with buck beds. Felt very unsafe. French call centre totally unhelpful next day organising bike to be taken to Santander so I could get it on the ferry for my return journey home. In my humble opinion the flux recovery rescue is anything but that! Protect yourself better with a more professional and reliable company.”

Posted 11 months ago

“AVOID ADRIAN FLUX Took out caravan insurance on line. They took my money and then sent me an email saying they needed more information to validate the insurance. I've never been asked for more information like this in many years of taking out caravan insurance. I then spent a couple of hours trying to get them the right information about the caravan storage site, and decided that to avoid the hassle I'd like to cancel. Even though I'd only paid a couple of hours earlier, and the policy wasn't due to start for a couple of weeks, they wanted to charge £55, on a £122 premium! I ended up having to pay more on the premium rather than take the £55 hit. Hope I never have to make a claim, as I can only see that going one way. AVOID. Awful attitude to customers, and wouldn't trust them one bit.”

Posted 11 months ago

“Thank you very much Emma. She was a great worker. She helped me with everything. Thank you very much Emma ☺️”

Posted 11 months ago

“They charged me £35 because I notified them that I'd changed address. Wow!”

Posted 11 months ago

“Wish I’d read the reviews before taking out the policy. Do not under any circumstances deal with this company. My son took out his first provisional licence cover, made what they consider to be an error in his job selection (hospitality and restaurant) and charged £35 for them to tell us. Customer service is awful, takes forever to get an answer on the phone line and don’t seem able to pick up A phone themselves. If I could select 0* I would as nothing good to say.”

Posted 11 months ago

“Hounded for a “no claims “ document on my other vehicle , even though this policy was started on 0 years : I had the policy cancelled on me ,I had to reinstate it ( Only to drive the van to the garage for its mot ) Cancelled the policy and had to pay £170 so all in all it cost me about £250 to insure a van for about 3 weeks.I insure another 3 vehicle in the household do not go with the company !! Absolute nightmare and daylight robbers they make it as difficult as possible and charge ludicrous amounts to cancel !!!”

Posted 11 months ago

“Absolutely desisting customer service not paying out for a claim and then trying to up my insurance to £3.5k they make it so hard to contact them and they just send you threats to cancel your policy. Avoid Avoid Avoid”

Posted 1 year ago

“Thieving scamming barstards after 2 week after renewal cancelled daughters insurance saying we hadn't re logged onto the app no notification apart from 1 email on the day of cancellation wanted to refund £430 from an £850 policy after 2 weeks said would cost £1200 for new policy Thieving C---s”

Posted 1 year ago

“The worst Avoid these lot Won’t help in event of accident No idea what they’re saying or doing Ties themselves up in knots admitted poor conduct thank god I recorded every call and diaries events for last 7 weeks Email to FCA and appointment Wednesday with our solicitors Good luck 100 k plus claim coming your way No Personal unjustly assistance Been customer for 7 years These guys are just the lowest”

Posted 1 year ago

“Its a shame that you have a training issue Being told to day that the person dealing with my detail failed to up date the account I have made three calls in to you 27 minuets to get through 49 minuets to get through And today 21 minuets Sending details via the app dont get done phoning don't get done Its my time waisted for you nit doing your job”

Posted 1 year ago

“CHARGED ME £35 FOR 5 MINUTES ON THE PHONE TO UPDATE MY ADDRESS. I PAY NEARLY £900 A YEAR INSURANCE AND THEY CHARGE ME £35 TO UPDATE MY ADDRESS. THEIR ADMIN CHARGES ARE HORRENDOUS, BARE THIS IN MIND WHILST DECIDING WHICH INSURER TO GO WITH.”

Posted 1 year ago

“WAS CHARGED £35 FOR 5 MINUTES ON THE PHONE TO CHANGE MY ADDRESS. I HAVE CHANGED INSURERS BECAUSE AFTER LOOKING MORE CLOSELY AT THEIR SMALL PRINT, THEIR CHARGES ARE HORRENDOUS.”

Posted 1 year ago

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Adrian Flux is rated 2.8 based on 341 reviews