I've just looked at the negative reviews & I share some of other customers frustrations. However, I myself had a difficult time attempting to have a refund issued & as a consequence ended the call; I redialled to initiate a complaint & unfortunately was abrupt with the female who answered, & I got demanding, but the employee who, I found out was called Kayliegh, kept her composure, assimilated the information & asked me to hold, on her return I had calmed down & she again listened to my discourse, she then requested I hold again until she discussed this with the necessary dept. & had practically resolved the issue on her return, with the utmost courtesy & professionalism, which I have to applaud! 👏 So I hope the hierarchy at adrianflux see this review & recognise the efficiency & diplomacy she applied to the situation. Thanks again kayliegh. To all those customers who find themselves in a complex place with a call centre, please remember it's more about how individuals can apply the necessary skills than them trying to be difficult; most of the time.