Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.83

2.8 Rating 343 Reviews

49 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 343 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

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“Legalised extortion”

Helpful Report

Posted 2 weeks ago

“Returning customer £100 rise from previous year Auto renewel 300% rise in windscreen excess £50 increased to £250 100% rise in major claim excess from £225 to £450 Treats loyal customers with utter comtempt”

Helpful Report

Posted 2 weeks ago

“Called on Tues 19th because it’s impossible to get a quote online, spoke to a receptionist who said there’s a 20 minute queue and we close shortly, took car make/model, requested a call back for weds 20th, didn’t happen. Thursday, nothing, Friday…nothing! Great service for a new customer!”

Helpful Report

Posted 3 weeks ago

“Wish I’d read these reviews before asking for a quote! Five minutes of my life I won’t get back.”

Helpful Report

Posted 1 month ago

“I’ve unfortunately signed up for a year it will not be renewed I’ve paid cash £1700.++ I’ve paid to be driven mad thanks”

Helpful Report

Posted 2 months ago

“AVOID! Very bad experience and appalling customer service. It initially took them two weeks to eventually find my policy, and in the end I gave up perusing a very small claim and paid myself. Now they will not renew my insurance as "the claim" was written off as a loss even though the claim was closed and no payment made!!! Complete incompetence, at one point they even said I had a pay-out of almost £2000, and I had to contact the underwriter direct for written confirmation for proof to send to Adrian Flux”

Helpful Report

Posted 2 months ago

“It’s taken three weeks of chasing a quote for HNWI building insurance for a substantial London property to additionally provide flood insurance, potentially moving onto high value cars and jewelry also needing to be covered. They have not even had the decency to pick up the phone with any updates not even once, nor e-mail. My PA has chased and chased just about every day - sometimes more than once a day. Extremely unprofessional and absolute time wasters. DO NOT GET THEM TO QUOTE and certainly do not use them if this is their standard of pre client care if they cannot be bothered to even bring you on board as a large private client with multiple opportunities.”

Helpful Report

Posted 2 months ago

“Early December you quoted me £900 for car insurance which I got fo£570. In November you said my house insurance had gone up £100 which I got for the old price from my bank.last February your quote for my caravan was£550 which I got for £340. I am done with you.”

Helpful Report

Posted 3 months ago

“This company used to be great until Covid hit and everybody started working from home , now it seems nobody even does their job properly. The stress it causes trying to get through to this company is just unbelievable. There is also some sort of fault on the line which I have reported numerous times over the last three or four years. It still hasn’t been fixed. When you do finally get hold of someone and you go through all Info,, they say they will call you back and they never do. I’ve lost track how many times this has happened to me and now once again our policy is due tomorrow and we cannot get hold of anybody. It’s ridiculous. Stead clear is what I will say.”

Helpful Report

Posted 4 months ago

“Used them for years. Supposed to be a broker but don't seem to actually broker any deal at all. On hold for 50 mins several times. Claim to cater as a specialist but honestly, you're better off on go compare”

Helpful Report

Posted 4 months ago

“Rang for a quote and was almost bullied into taking the policy, on a car that I was only going to view. I was promised if I didn’t get the car I could ring up, before the start date, cancel and get a full refund. I didn’t get the car, rang to cancel and was told I had to pay a cancellation fee, finally after I persisted I was told I would receive a full refund, I’ll have to watch my bank account carefully as I’ve had no confirmation of refund or policy being cancelled. I used to trust this company but I’m afraid trust has gone, my business may soon follow”

Helpful Report

Posted 4 months ago

“Very rude on the phone £89 cancellation fee. Steer well clear of this company and look at all the negative feedback they have. This company will try anything I’m sure to line their own pockets. Good luck if you have a claim with them, my guess is they will wriggle out of it for sure.”

Helpful Report

Posted 5 months ago

“exit fee is 89 if you exit mid-year just avoid it in general”

Helpful Report

Posted 5 months ago

“I would like to say that if my company operated like this one I would get the jail for fraud you have a young boy at 17 reporting he touched another car the owner of the other car doesn’t make a claim but the young guy does and they ad £700 to his already overpriced insurance this company are liars and scammers stay well away”

Helpful Report

Posted 5 months ago

“Rip off! Changed my mind and still cost me £80. Apparently in the small print but charged extra as I went through a comparison site. Beware! Keeps your pennies and go with a reputable company.”

Helpful Report

Posted 6 months ago

“My daughter just passed her test and excepted a quote from you and paid in full (with a black box). Told to install box as soon as she got it, which she did. Went out driving and then received a text saying she was ‘misquoted’ and needed to pay another £500. Finally got hold of someone on the phone who said she could cancel the policy but would need to pay £190 because she had opened the box. She is now in tears. Well done!”

Helpful Report

Posted 6 months ago

“After a phone call to this company which I'd used before I was offered a great deal with my car insurance which I accepted then I was asked to provide my NCB which I did after contacting my last insurance company they then rejected this as they said it was still an active policy but it stated that I have 9 years NCB I rang them to discuss this matter I was completely stubbed they said I have to cancel the policy which I did and that cost me £94 but still to no avail I then received a letter to say to stop legal action I have to pay Adrian Flux £157 for what exactly they cancelled the policy not me I provided them with all the information they asked for I was also informed that should I take out a new policy with a different company they will inform their major holdings company and their subsidiaries to cancel new policy until the debt is paid I feel violated treated as a second class citizen I am going to take legal action and would never recommend Adrian Flux insurance to anyone”

Helpful Report

Posted 6 months ago

“After hours searching on the comparison sites, and internet, plus many phone calls to try to find somebody cheeper than the renewal from Adrian Flux which had gone up from last year i Phone Adrian Flux again and spoke to Emily who was great and after some searching got me an extra couple of quid off my fully Com. car ins. Many thanks Emily. Kind regards, Stuart.”

Helpful Report

Posted 6 months ago

“Refund on 8 unused months was £168!!!!! Insurance cost £497. Absolutely money grabbing company, do not use”

Helpful Report

Posted 7 months ago

“Was insured for my classic car at a cost of £205 for 2022 to 2023, had my renewal advice in excess of £750. an increase of 350%, had no claims or driving convictions. Then got a quote for similar insurance with agreed value for £470 from a well known insurer. Spoke to Adrian Flux and was told the insurance company they had used was no longer with them and they could not get anywhere near the alternative quote I had. Enough said.”

Helpful Report

Posted 9 months ago

Adrian Flux is rated 2.8 based on 343 reviews