Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.76

2.8 Rating 365 Reviews

48 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 365 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just spent almost an hour trying to cancel the insurance for a vehicle I no longer own. It turns out, as I paid for my insurance by instalments I needed to pay for the full year (minus the 1 month since the renewal) plus a £35 cancellation fee. So needed to find almost £180 up front to cancel a policy I don't need and won't be claiming on! Then to add insult to injury I was offered the chance to pay this fee in installments at an extra cost of just £40 on top of the cancellation cost, meaning to pay over 4 months it cost me £216 to cancel a policy I neither wanted nor need. I would call it highway robbery but they don't even have the decency to wear cape and mask!”

Helpful Report

Posted 1 week ago

“Really poor from start to finish. Inconsistent and bizarre about documentation required. And sharkish about policy change. Cancelled and paid a scandalous price for the pleasure. Avoid AF.”

Helpful Report

Posted 1 week ago

“Just cancelled my campervan policy with Adrian Flux with 5 months to run. I was expecting a cancellation fee, however I was gob smacked to be told that due to their terms and conditions, they owe me nothing !!!!! I wish I had not paid for the year in full. Buyer beware, I will never use this broker ever again.”

Helpful Report

Posted 4 weeks ago

“Lesson learnt the hard way. Very expensive commission charges.Be carefully when you do policy with them specially over phone. NEVER AGAIN”

Helpful Report

Posted 1 month ago

“TRAZEVAULT * COM showcases a solid dedication to professionalism, efficiency, and delivering results-oriented legal solutions. Their team is highly knowledgeable, responsive, and committed to securing the best outcomes for their clients. I strongly recommend their services to anyone in need of dependable and effective legal recovery assistance.””

Helpful Report

Posted 1 month ago

“Totally disappointed with Adrian flux renewed my classic insurance for my classic car in August at a cost of £100 i sold the car yesterday and cancelled the insurance today they gave me back £10 and a few pence doesn't seem fair won't take insurance with them again so beware I paid the insurance in full”

Helpful Report

Posted 1 month ago

“Adrian Flux cancelled my policy unfairly during the 14-day cooling-off period, kept over £300, and falsely claimed my car was for business use. Their complaint handling was terrible, and the Financial Ombudsman repeatedly closed my case, leaving me chasing them for years. This caused ongoing financial harm—I cannot recommend this company.”

Helpful Report

Posted 2 months ago

“It a evil shame that humans who ignored disabled customers emails And only wanted to get a quick quote for a disabled minibus instead of ignored disabled customers emails”

Helpful Report

Posted 2 months ago

“Lesson learnt the hard way. Kept getting recommendation for this company from vanlife groups so I thought it was good I got it for my car since it was about £50 cheaper than the cheapest insurer on comparision sites. My god its a rip off, they refused to take my 4 years NCB so I asked how much it would be to take it off the policy, £700 on top of the £700 I already paid, I paid for half of this amount when I just pass my test. Im canceling the policy now and after 2 months I lost half of the £700 I paid after all the fees and commisions. Absolutely disgusting model of business, stay far away.”

Helpful Report

Posted 5 months ago

“I have been trying all day on and off to get through to the renewals team, holding on each time for more than 15 minutes. Well, I've now given up and I won't be renewing. Pathetic!”

Helpful Report

Posted 10 months ago

“Sent my son a new quote that didn't require the black box, then as he's just changed job title they used that as an excuse not to insure him plus the black box had to stay on with that quote they sent, poor business skills. Stay away.”

Helpful Report

Posted 11 months ago

“Very expensive commission charges.Be carefully when you do policy with them specially over phone.”

Helpful Report

Posted 11 months ago

“Write my car off without even looking at it then don't pay out as became unemployed”

Helpful Report

Posted 1 year ago

“Sold my can part way through the year. Phoned to cancel and was told there's no refund. Make sure you read the T&C very carefully. Never experienced this with any other insurance company.”

Helpful Report

Posted 1 year ago

“Do not use this company there are totally un helpful my law company are looking in to there policy’s .”

Helpful Report

Posted 1 year ago

“I have recommended this company several times over the years my son has used them. However, my son has been poorly treated - treated quite ruthlessly actually - since he cancelled his policy in March. He is out of the country and emailed to say he had sold his car and didn't need the insurance any more and could they refund him anything that might be due. They apparently emailed back (he didn't receive it) to ask him to confirm again whether he definitely wanted to cancel, or whether they should carry the policy on against a "dummy registration". Whatever one of these is?! Can they even do this? Surely a new car = new policy? Upshot of this is that Adrian Flux did not cancel his policy in March as instructed, did not refund any monies due back to my son AND then renewed the policy for a car sold 4 months ago and took £500 out of his bank account this week! We are nowhere near sorting this mess out and I wanted to post this as a warning to any parents of younger people that they seem to need to be super careful with this company. I do not like how they have manipulated this situation with a young person not very experienced in formal communication, especially as he is so far from home and with an 8-hour time difference cannot communicate at all well.”

Helpful Report

Posted 1 year ago

“🛑Avoid this company🛑 extremely unprofessional . wooden door garage would not consider as garage. you will lose your deposit even might have to pay outstanding . please guys avoid this company, try somewhere else.”

Helpful Report

Posted 1 year ago

“Auto renewal confirmed with Adrian Flux for the 6th year and then I get a message to say they need tracker documentation that’s ok but then get advised that my tracker isn’t accepted so £94 to buy there tracker sounds like a scam to me? They should honour there auto renewal agreement. I might be old school but a deal is a deal and any cost changes should be advised prior to renewal.”

Helpful Report

Posted 1 year ago

“Worst company ever have to leading, they take you money and if you ever have a problem they don’t care.”

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Posted 1 year ago

“Called on Tues 19th because it’s impossible to get a quote online, spoke to a receptionist who said there’s a 20 minute queue and we close shortly, took car make/model, requested a call back for weds 20th, didn’t happen. Thursday, nothing, Friday…nothing! Great service for a new customer!”

Helpful Report

Posted 1 year ago

Adrian Flux is rated 2.8 based on 365 reviews