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Adrian Flux Reviews

2.8 Rating 344 Reviews

49 %

of reviewers recommend Adrian Flux

Company Reviews

2.8

Based on 344 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company at all cost. They mis-sold me a car insurance policy for which I clearly stated would need cover to commute to a place or work. This was specifically confirmed with their underwriters. I subsequently received the Policy Documents and found that cover for the commute was excluded. I raised this and was advised that they would need to increase the premium. In the meantime I went on a comparison site and found a better level of cover for £700 LESS than their premium. I attempted to cancel the Policy and they tried to charge me £35. Adrian Flux are complete rip off artists”

Posted 4 years ago

“Absolutely disgusted at this company. An ambulance smashed into my car while it was parked outside my work. Ambulances insurance were brilliant, gave me a car for 3 weeks and once my car was deemed a write off paid the full asking price no problem. I phone Adrian to notify them of what happened and that I would need to change the vehicle on my policy. They said the insurers wouldn't insure the new vehicle and so the policy would have to be cancelled and they would try a different insurer. Gave me a massively inflated quote which was literally double what other insurers were charging which I obviously didn't accept. They then charged me £200 to cancel the policy.. £200!!! For something that is entirely out of my control. I feel absolutely sick to my stomach at what they have done. Avoid at all costs.”

Posted 3 years ago

“Avoid this Rip off company. Charge extortionate cancellation fees. Had Motorhome insurance just for 2 months, had to cancel for family reasons and charged over £280 to cancel. Would not recommend at all. AVOID AVOID AVOID”

Posted 3 years ago

“Reason for half of full stars That iv only just applied for car insurance yesterday Between buying policy and starting date Iv already been asked for proof of (ncb) and driver licence Today iv had phone call this morning saying that iv applyeds difference imformation on compare site where i told lady on the phone that they saw detail of my name with three different jobs and addresses So now my insurance are now at risks of being cancelled if i dont bring in proof of occupation and proof of address all just because i was being nosey on how insurance price fluctuated with different jobs and address Now because they seen that and now i got to prove that i work and where i live (It a joke) When your on comparison sites YOU ARE BEING WATCHED by these insurance people and these will affect your insurance if you put in different information So Adrian flux i want to make you aware i only done that for my data not yours So now im going have to stressed about to get these details before you cancel my policy”

Posted 4 years ago

“The insurance was fine until you try to make any changes to it, at which point they increase the premium hugely. They increased it simply for moving house by 300%. The customer service is poor to say the least. I would avoid them at all cost. Speaking of cost, they are more expensive than most other insurance providers.”

Posted 4 years ago

“Rubbish rude con artists”

Posted 3 years ago

“polite staff and helpful....but the flux score/blackbox is a recipe for disaster, my son picked up speeding just turning into carparks constantly even though he was sticking to speed limit,this triggered 3 strike system which isn't strikes its emails with "Cautions your flux score was negative yesterday " ....he got 3 of which some were inaccurate anyway as some of the driving was shown in a field!!!!! i have had a response on trust pilot but not holding my breath, he did break the rules a few times but avoid this fluxscore system as its impossible for anyone to drive to the level they expect. one example was when he got a red flag was a road from 40 down to 30 which has speed cameras and i was in the car hes adhered to the reduction in speed but flagged speeding...got told it takes a reading every 100yd so thats obviously the problem...it inaccurate...no hes got no transport until i find a good company....you live and learn!”

Posted 4 years ago

“Too bad car insurance supplier. Use a relative low price to trap you. After you paid the insurance fee, they will find any excuse to charge you. As too many excused, it looks like they just want money. But, after payed, you need to make a declearantion to pay for exceeded miles than you supplied in the documents. As the documents was based on the form you filled last year, if your do not modify it carefully, you will be trapped. I cannot remember whether I had a chance to modify the form or not, as it was recommond by confuse. Too bad. No recommodation. Keep far away from this company.”

Posted 3 years ago

“Cancelled my 17 yr sons insurance because he changed his job from waiter to working in a warehouse. Couldn’t work because of covid so gets a new job and this is the result. Paid £ 1700 in Aug. Only giving us £600 refund. Offered us new insurance for £2000. How the hell is he suppose to find money like that. Outrageous treatment!! What has this taught him. Don’t be honest ! and don’t work hard ! Thank you for that !!!!”

Posted 3 years ago

“Been royally ripped off. A non fault accident claim (never in dispute, and the other drivers insurers had agreed to pay for the damage to my car) overlapped the renewal of my insurance. Adrian Flux advised that as it was effectively unsettled they would insure me as if I was at fault and reimburse me when it was settled. So after I had repeated assurances that they would fully reimburse me, I accepted a massive hike in renewal fee of about £800. A few weeks later the claim was settled so I was looking forward to a nice premium return. I received a couple of hundred back. My request for a proper refund of the excess was met with "your premium has gone up this year". Absolute thieves in my opinion. I'd give then a minus number of stars in the review if I could.”

Posted 4 years ago

“I called for a quote for change of vehicle. They quoted an extra 444 pounds. I then obtained another quote over 300 pounds cheaper. I cancelled with them. I lost 200 pounds for six weeks with them. They said the cover for key loss legal etc was non refundable so I paid a years cover for six weeks. I was never told that. It may be in the small print but I feel like I've been well and truly conned.”

Posted 3 years ago

“Absolutely useless! Changing my insurance from modified to standard on a brand new car and the price was ridiculous. wish i hadn't wasted my time and dont understand why the person the other end of the phone did also! I'm shocked have been with them for years, was never a painless process. Always on hold, useless staff, really sneaky when you actually need them. you get allot of extras but do you really need that... you need good service which Flux to not offer!”

Posted 4 years ago

“Anyone thinking about agreed value insurance or infact any insurance please be aware of what I feel is an absolute con . I phoned Adrian Flux Insurance Services last week for a quote on my defender , I told them an approximate value on the vehicle etc , they came back to me with a figure of £245 for 12 months insurance agreed value , all I had to do was send 7 photo's of the condition and fill in a few forms , simple , after sending the documents last week , today they emailed me to tell me that their agreed value figure . The figure they quoted was far less than agreed over the phone and far less than one of their competitors have agreed on , they basically told me that they could not insure my vehicle unless I agreed to 25% less than its market value , I told them that Hagerty had agreed the full market value so no I will use your 14 day cooling off / cancellation period please , for this they charged me £72 !!!! so be warned , they agree to everything over the phone, can't insure you and then charge you for going elsewhere , absolute disgrace”

Posted 3 years ago

“Highway robbery....... Do not use this company if you value your hard earned money.. Sold my car after 3 months wanted to change to new one but they quoted way more than any one else so had to cancel policy and got charged the earth and more just to get out PLEASE DO NOT USE THIS COMPANY IF YOU VALUE YOUR MONEY”

Posted 3 years ago

“LEARNER DRIVER INSURANCE Do not take out insurance with this BROKER, I wanted a couple of months cover for my daughter to drive her own car in between driving lessons, I told the guy she had her test booked in a couple of weeks, (she failed the first but passed second time) they knew perfectly well she would not require an annual insurance but still quoted £373.70. I was not made aware they were brokers neither was I informed that there would be multiple cancellation fees and deductions. Therefore this policy was MIS SOLD After 66 days of cover £188.45 was deducted, this includes Trinity Lanes (the insurance company) cancellation fee of £28.00. From this refund Flux deducted their commission of £22.22 and £30 cancellation fee. Leaving my daughter with £72.23 refund the cost of 66 days cover was £301.67 which equates to £4.57 a day and not the 85p a day as they claim on their web site. At no time when I took this policy out did the operator mention a short term monthly policy •Cover can be taken out on a month-by-month basis, so learners only pay for the cover they need before passing their test. quote taken from their web page I am now having to chase them for the refund”

Posted 4 years ago

“I recently insured my classic Daimler which has an LPG conversion with Adrian Flux. All seemed to be straight forward, surprisingly, as I even asked if the LPG conversion was an issue and if there would be any complications with the insurance to which they replied there would be no problem, they would just make a note of it, so I insured with them for the competitive sum of £125. However, after returning from holiday which did take me over the 14 day cooling off period, I was presented with an LPG declaration form requiring details of registration and an LPG certificate which my vehicle does not have. I contacted Adrian Flux only to receive an extremely negative response. I clearly stated that at no time was I advised that this was needed and required for this policy especially as I did query the LPG conversion during the initial call. They told me I should have automatically known that they would need this and hence they could do nothing about it. Their attitude on the phone was arrogant, uncaring and very dismissive. During much of the call to query / complain, I was spoken over and not listened to. Not only that, but as I decided to cancel my insurance with them, they then told me I would only receive £3 back as this was the refund after administration costs etc even though the policy was only about 3 weeks old. They were also now telling me that this was the amount due back from the £70 which was the insurance premium - the additional £55 I paid was their fee!! In other words, the premium was £125 unless you wish to cancel or claim some back for whatever reason and then it is £70! I told them that this figure was definitely never disclosed to me at all which they totally denied. I am a very enthusiastic classic car owner and user and consequently have used a few classic car insurers for my 5 very different cars over many years. I have never had any problems at all in the past and never experienced such poor customer service. I will NEVER return to or contact Adrian Flux ever again and I hope people reading this and the other bad reviews will do the same and indeed tell others. There are many other insurance companies /brokers out there so we can do without such poor service!”

Posted 4 years ago

“Had to cancel my policy within the 14 day cooling off period, i was charged £60 to cancel a £130 policy. Staff are just ignorant drones who couldn't care any less. Best of it was, she tried to sell me insurance for other things in the same phone call, talk about a slap in the face.”

Posted 5 years ago

“My daughter just passed her test and excepted a quote from you and paid in full (with a black box). Told to install box as soon as she got it, which she did. Went out driving and then received a text saying she was ‘misquoted’ and needed to pay another £500. Finally got hold of someone on the phone who said she could cancel the policy but would need to pay £190 because she had opened the box. She is now in tears. Well done!”

Posted 6 months ago

“AVOID AVOID Put claim in last November was asked to send photos of my motorhome where it was damaged. It is now nearly end of February and still no further on. Adrian flux sends you to another agent AXA that asks for photos and doesn't respond to any emails and when they do they say we haven't received photos. When told they had received them. Absolutely discusting firm STAY CLEAR OF THEM”

Posted 1 year ago

“My 18 year old daughter insured her first car with them and got quoted £2327 which we paid straight away. Two months later the car failed the mot so we decided to scrap it as was going to cost more than what it was worth. Brought a new car and asked them to transfer the policy which they refused and wanted an extra £5000 which we simply do not have. Was told by their own customer service advisor to go to another insurance company as the person who deals with our particular insurance company was on holiday! We did indeed go to another insurance company who insured her for less than their original price and spread payments over 12 months interest free. Asked for some money back as she was only insured for 2 months with them and we had paid a year upfront. They charged me £957.23 just to unsure her for that period which is over 40% of the total policy. On top of that you will wait hours to get through to them and they will push you pillar to post. Day light robbers and at least Dick Turpin wore a mask! AVOID AVOID AVOID”

Posted 1 year ago

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Adrian Flux is rated 2.8 based on 344 reviews