Additive-X Ltd Reviews

Name: Additive-X Ltd
Address: College Business Park, Kearsley Road,, Ripon, Ripon
Rating: 4.90

4.9 Rating 579 Reviews

98 %

of reviewers recommend Additive-X Ltd

4.9

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Additive-X Ltd:

Additive-X help organisations embrace 3D printing through a range of products and services.

Visit Website

Phone:

01765 694 007

Email:

sales@additive-x.com

Location:

College Business Park, Kearsley Road,,
Ripon
Ripon
HG4 2RN

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Additive-X Ltd 5 star review on 6th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great next day delivery and good filaments in stock had the x1c and a1 printers off them to and thay never let me down either ,always help on had if needed to ,been 3d printing for 15 years al will always use this company from now on...”

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Posted 4 weeks ago

Thank you very much James, here's to the next 15 years!

Posted 3 weeks ago

“Delivered when promised with excellent communication and they were able to resolve a mistake I made on my order form in a very friendly and efficient manner”

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Posted 4 weeks ago

Thank you very much for the kind review John!

Posted 3 weeks ago

“Ordered a Bambu A1 and had incredible service, accidentally ordered something with it and when i cancelled the item i got the refund and they said i could keep it! Id been a customer for about 5 mins. Companies could really take a leaf out of A-X's book here. I was nervous about ordering a 3d printer as its a huge outlay for a frivolous hobby but A-X made me feel confident to take the plunge on it.”

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Posted 4 weeks ago

Hi Gary, so glad you are happy with us. It's a great hobby, you're going to have a lot of fun!

Posted 3 weeks ago

“Order was delivered next day as promised.. Part was packaged well.”

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Posted 4 weeks ago

“Excellent service ordered printer and picked up 1/2 hour later was given Excellent advice on set up and basic printing . Thanks”

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Posted 4 weeks ago

“Had an issue with my AMS order and issue was dealt with quickly and professionally. Absolutely first class customer service, cannot recommend enough!”

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Posted 4 weeks ago

“Good fast service”

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Posted 1 month ago

Thank you for saying so John!

Posted 1 month ago

“Absolutely amazing next day delivery came perfectly packaged!”

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Posted 1 month ago

Thank you Lewis, glad you were happy!

Posted 1 month ago

“Very fast delivery and very helpful support. Well worth going through Additive-X - highly recommended!”

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Posted 1 month ago

Thank you very much for saying so Tim! Very kind of you

Posted 1 month ago

“you know you often think this is too good to be true re the prices of things … well this was what i originally thought …. i was wrong , it was good and true . great price , the cheapest i could find any where and super swift delivery . totally recommended i bought the ams light plug and play really , no issues at all from product or ordering”

Additive-X Ltd 5 star review on 13th November 2025

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Posted 1 month ago

Looks good Sarah! Thank you so much for taking the time to leave a review. Happy 3D Printing.

Posted 1 month ago

“Excellent quick dispatch and messages about order progress as the item wasn't in stock when ordered.”

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Posted 1 month ago

Thank you very much for leaving us a review!

Posted 1 month ago

“Excellent service, really helpful and went out of their way to satisfy. Will use again.”

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Posted 1 month ago

Thank you Malcolm, that makes us happy!

Posted 1 month ago

“Courteous, friendly and delivered promptly.”

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Posted 1 month ago

Thank you for saying so John!

Posted 1 month ago

“Very helpful sales department. Very easy ordering online. Haven't used customer support. Let's hope i never have to. Im sure it would be a good experience though”

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Posted 1 month ago

Thank you very much Vivian. I hope you don't have to contact them but Technical are great too :)

Posted 1 month ago

“Website relatively straightforward to use. Products arrived quickly and well packaged. Only negative I can say is that due to being Channel Islands based, despite reaching the threshold for free shipping, I was instead charged £20 for postage - significantly increasing my overall expense. Tracked postage with Royal Mail actually works out cheaper than within mainland UK and this was explained to customer service before the shipment was made so it was disappointing that they stuck with the option that was so much more expensive for me. Unfortunately this would be enough to make me seek out other suppliers for future purchases.”

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Posted 1 month ago

Totally understand and we apologise, we just aren't set up to use Royal Mail but it is something our Operations Manager is looking in to. We stopped using them due to prices being too high and lack of reliability around tracking, but for Channel Islands it seems they could be a good solution.

Posted 1 month ago

“Really good service on top of everything and really fast response times.”

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Posted 1 month ago

Thank you VERY much for saying so Clara!

Posted 1 month ago

“I purchase a Bambu Lab A1 Combo from Additive X after purchasing a A1 Mini Combo directly from Bambu Lab. The machine was faulty and their after sales were absolutely abysmal. I needed to replace the printer asap as this was a birthday present off his Dad. After seeing the amazing reviews for the team, particularly regarding after sales issues, I reached out to them prior to purchasing. They completely reassured me that I was in safe hands and I purchased straight away. The printer arrived the following day, and (so far) - we have had no issues what so ever. Bambu Lab, on the other hand have still not rufunded us for the returned faulty printer. Would highly reccommend Additive X to anyone and would definately advise anyone looking and considering buying direct not to do so and use this fantastic company instead.”

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Posted 1 month ago

Thank you VERY much for the kind words Vicky!

Posted 1 month ago

“They have a Telephone No. so you can actually talk to a human as apposed to talking with an AI. chat session and they know there business , answered all my questions and put me at ease. Ordered a Bambu P2S combi about midday Monday and it arrived before 10am Tuesday. Great company and i will be using them again.”

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Posted 1 month ago

Thank you so much Paul for saying lovely things!

Posted 1 month ago

“Excellent and helpful service , kept updated about delivery etc throughout.”

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Posted 1 month ago

Thank you very much for the review!

Posted 1 month ago

“Great to deal with.., quick shipping.., gave me a great deal on a new P1S printer, recomended to a freind and had the same purchase experience.. 10/10 Thanks”

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Posted 1 month ago

Thanks very much Gary - for reviewing and for recommending us - much appreciated.

Posted 1 month ago

Additive-X Ltd is rated 4.9 based on 579 reviews