Absolutely disgusted in the way that I have been treat, having been an extremely loyal customer buying all my hair extensions from here for the last 5 years and spending thousands of pounds with them. I had a lady who has been having the ultra tip extensions in for over 12 months now (never had an issue) she wanted to change her colour from light to dark so needed a complete new set. She washed her hair, with all the recommended products as she's always used to find they had gone all dry and frizzy! I contacted the company to discuss what we should do and the customer service was absolutely disgusting, we had to return the hair for them to do all their "tests" on it to be then told that there was nothing wrong with it and we wouldn't be getting a refund. I had to also give my client a refund. £450 worth of money, time and hair down the drain. I have lost all my confidence with this company and will never ever be ordering hair from then again.