Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,908 Reviews

95 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality frame. Very elegant and nicely packaged.”

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“Always impressed with quality and prompt delivery ( not keen on the recent price rise though)!!”

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Thank you very much for your very kind review we really appreciate you taking the time for us. We haven't actually put up our prices since the beginning of 2021 which was necessary due to increased shipping and labour costs however we do hope you have managed to enjoy our recent Black Friday offer and we continue to offer our Four for Three offer which we began at the beginning of Covid. We do strive to keep our prices as affordable as possible. Kind regards Sarah Ross

“Well, you really do get what you pay for.......this is an absolutely gorgeous item which is extremely well lacquered and very nicely weighted, the design (in my opinion) is a bit Art Deco and also a bit 'Botticelli' perhaps....anyway my partner is over the moon and has already displayed her favorite scents in it! It was beautifully well boxed/packaged too and sent via DPD, who are (along with the Royal Mail) the best UK courier in my opinion. Thank you so much!!”

Addison Ross 5 star review on 5th December 2021

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“Incredible service & superb quality products…couldn’t be happier !!”

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“excellent service, and product thank you.”

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“Lovely photo frame, well packaged and presented. I was kept fully informed of a short delay in delivery caused by Storm Arwen, would not hesitate to use Addison Ross again.”

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Thank you very much for your very kind review we really appreciate you taking the time for us. IT's been a difficult week with the power cuts so we really appreciate your understanding. Kind regards Sarah Ross

“Issues with DPD delivery, still not received when delivery was supposed to.be Thursday 2ndDecember”

Helpful Report

As we mentioned on your Facebook query we are keen to help and replace your order, if you could phone or send us with your order number. Yours sincerely Addison Ross

“My delivery has still not arrived despite 2 alleged attempts. No card was put through our letterbox as evidence of these attempts - and my husband was Working in the house at the alleged times when delivery was allegedly attempted l am mystified why it was not achieved!”

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I'm so sorry to hear this, if you could possibly email or phone us with your name and order number we will resolve the situation with DPD and of course resend your order. Sarah Ross

“I love my bright little yellow tray and now I am coveting the larger one. I do hope they see fit to have a January sale so that I can justify an even greater indulgence!”

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“Absolutely lovely clock to have and enjoy!”

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“I ordered a Silent Clock. The delivery was quick, the clock was perfect and 'silent'! Customer service was great too as I accidentally put two orders through. Cancellation of one order was seamless. I would highly recommend.”

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“Brought one of the beautiful Pink photo frames for a friend. I am absolutely delighted with the product, as it is quite simply beautiful and I know my friend will be thrilled with it. Even down to the lovely gift box packaging and the service on when it would arrive has been easy and straightforward. I will now be purchasing some more, as they are such great gifts, and I believe they have an offer on 3 for 4 on at the moment, so no reason not too.”

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Thank you very much for your very kind review we really appreciate you taking the time for us. Kind regards Sarah Ross

“OBSESSED with this brand I stumbled across online….high quality, luxurious frame and free print that arrived beautifully packaged. I am so pleased with it so I’ve ordered 4 more as Christmas gifts! 💕”

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“Really pleased with this photo frame - a classic silver frame: just what I was looking for. Beautifully packaged and presented, too - would recommend.”

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“Great speedy service and love the frame”

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“Arrived on time, beautifully packed, exactly what was ordered”

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“Pink jewellery box is amazing - love it”

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“Great quality, easy website to use, love how the frames turn up with the chosen print in it! Fantastic service for really lovely producers, would definitely use you again.. now have my eye on the scalloped trays!!!”

Addison Ross 5 star review on 27th November 2021

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“Just what I was looking for, a quality product that looks good and does its job”

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“Excellent service very quick and excellent products, never disappointed. Beautifully wrapped, used before and will use again, would recommend too.”

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Addison Ross is rated 4.8 based on 2,908 reviews