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Addison Ross Reviews

4.8 Rating 2,171 Reviews

96 %

of reviewers recommend Addison Ross

Company Reviews

Product Reviews

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Madeleine Brindle

Addison Ross 5 star review on 28th January 2023

Addison Ross 5 star review on 7th December 2022

Addison Ross 5 star review on 7th December 2022

Addison Ross 5 star review on 26th November 2022

Lesley Hutcheson

Addison Ross 5 star review on 13th November 2022

Addison Ross 5 star review on 27th October 2022

58

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is great, the frame was shipped out very quickly, and their offer of putting in your photo is wonderful. So why 2 stars? Maybe this is me, but I was expecting a more 'substantial' frame. I thought I'd looked at it carefully, but somehow I missed the fact that the silver plated frames have the metal only in front. It does not wrap around to the side, so in effect, what you are getting is a velvet frame with the silver plate at the front border holding the glass in place.”

Thank you for review. We aim to provide as much information as possible on our products extended description. Regarding our Bamboo Silver Plated Photo Frame, and all of our other silver plated frames in our range have a black velvet backing, this is mentioned on our website. We are sorry that you are disappointed with this design, and if you would like to arrange a return please reach out to us directly at an time.

“Very disappointed. Photo quality in all is poor. Colour is too dark and in more than one photo the positioning is terrible - they’re chopped off the top of heads!! Won’t be using again.”

“The frames were lovely but the photos were poorly set into the frames with little thought to how they looked - very disappointing and will now have to be re-done.”

“hi, a beautiful product. aesthetically pleasing BUT i must say how surprised I was ar the tiny inside chamber that holds the salt, holds enough for a mouse still a beautiful product- I kept it !”

Hi Nicola, Thanks for your review. We are sorry that the chambers are too small for your liking. The chamber is actually fitted for an industry standard amount, but we will do our best to improve this!

“I had great order with Addison Ross before but this time the order didn’t arrive!!”

Hi Zhan, thank you for your review. I am sorry to hear that you have not recieved your order, it was marked as succesfully delivered on the 13th September. If you would like to email us at sales@addison-ross.com. We will try to resolve this.

“Disappointing product. Ordered a £30 notebook expecting luxury quality but sadly it didn't meet my expectations and I've actually had far better quality cheaper notebooks. Turning the pages the quality is evident, the lines on the pages are very misaligned, spine of the book not glued or stitched so folds awkwardly, had a small black mark on the front on arrival which is actually a small tear in the leatherette so it can't be cleaned off and when held horizontally the book is bent and misshapen. Really sad as this was an expensive purchase for me. Have photos for this review but I can't find where to post them - a bit suspicious in itself!”

Hi there, thank you for your recent review. We are sorry that you were not satisfied with your most recent order. Rest assured we will reach out to your right away to alleviate any concerns you may have.

“Although the clocks look very nice there are very difficult to read the time and you can not see them at night - not a good clock for us”

“The quality isn’t as expected. The chain look is printed and it has imperfections, based on the images of the product it looked like authentic texture.”

“Overpriced”

“Great website, lovely products - not free returns which is annoying because some of the items i bought don't look exactly as they do on the website. No reply from customer service when I asked to return the items.”

Thank you very much for taking the time to review, customer care is of the utmost importance to us, we can see that we did indeed reply to your query so we are sorry if this may have ended up in your spam folder, as you can imagine as we offer Free next day world wide delivery, free photo print and free gift boxing, we are unable to include free returns in addition to these services. Our returns information is stated at the bottom of the home page on our website. Yours sincerely Addison Ross

“I like the style they represent but I am not satisfied with the quality and the user experience of the items. The scented candle promised orchards of Sicily but I can only notice a smell of something I would describe as soapy. Also, the overall appearance of the item does not justify the rather high price. The second item is a bedside clock. It should be silent but started ticking eventually a few months after the purchase. In my opinion it is also hard to read the time, as the clock's hands have a weak contrast to the background and to each other.”

I'm so sorry you were not happy with your order, if you could email us with the order number we would be more than happy to refund your candle or send you an alternative fragrance. With regards to the clock, this sounds like you may have been mistakenly sent older stock without the silent sweep movement as it should definitely not start ticking audibly at any time, could I ask that you confirm if the hands are sweeping or in fact ticking around, very happy to send you a replacement. Kind regards Sarah Ross

“I had to order the second silver Photo frame, because the first ordered and paid for was NOT DELIVERED TO MY HOUSE. I had an Email saying *Delivered* And NO PARCEL.. I was so very disappointed. The Photo frames are great quity, but Delivery, Company chosen was Rubbish.”

Dear Christabel, I'm so sorry you didn't email us to let us know, we would have sent it to you free of charge, we'll be in touch to send you a refund for the first order today. We'll also contact DPD to put in a formal complaint. We find that DPD is very reliable most of the time but with as with all courier companies there is the very occasional incidence of an unreliable driver so we will be letting them know. Kind regards Sarah

“I gave a two-star review earlier due to print quality and had a very speedy response asking me to send the images to try again - however the email address given in the response is a 'no reply' email so no use at all and the message also suggested the issue was with my image quality which is unlikely and frustrating as they are high-quality images bought direct from a professional photographer. I feel the swift reply was to mitigate my review rather than help me.”

Dear Susan I do apologise as we are replying through the review dashboard we didn't realise it was a no reply. Please email cath@addisonross.com and we'll get them to you tomorrow. Sarah Ross

“Speedy delivery, fairly-priced and reasonable quality frames but the quality of the 'free' prints appalling, terrible colour - they are so tinted and bleached am left chasing new prints to go in the frames jus t four days before Christmas..”

Dear Susan Our printing very much depends on the quality or resolution of the image that is uploaded, if you would email us your image again we will see what we can do and reprint it for you. Please email it to cath@addisonross.com Kind regards Sarah Ross

“I purchased 2 frames, and website says they’re packaged in individual boxes. The order was gift for 2 separate relatives but to one delivery address. However, the 2 frames came in one box only which was squashed and bashed. Now I have to find a box for the 2nd frame. Not happy. Feel let down.”

Dear Vanessa Our frames all do come individually gift boxed and i can see that this was the case with your order, we do however then pack the order in one outer striped transit carton, this however is not the gift box. If you had emailed us with your concern we would have happily sent you another. Yours sincerely Sarah Ross

“Frames are nice and arrived beautifully boxed (for the most part - one box was smashed and not presentable). Photo printing however is of poor quality and website user experience is poor. One of my photos was printed upside down and I struggled to get the photo out to turn it (appeared that the frame body was broken when the photo was inserted originally wedging part of it practically unmoveable). Despite multiple emails to customer service there was no response except for an email to write a review. Poor experience overall for the price and will not purchase again as there are many sites that sell these kind of products.”

I'm very sorry you have had a bad experience, it sounds like your delivery was damaged, if you would like to contact us via email with images we will of course replace your faulty goods free of charge. Yours sincerely Sarah Ross

“Really disappointed that I bought a travel frame and it allowed me to upload photos to be printed for it for free, but it arrived without them. Waste of time!”

Dear Rachael Thank you for taking the time to review, I've just looked up your order and I'm afraid it appears you may have forgotten to click on upload photo before adding your frame to the basket so the images were never actually added to the order. We are more than happy to print these for you to the correct size if you would like to email us directly at sales@addisonross.com with your order number this can be arranged. Kind regards Sarah Ross

“Frames are lovely but the print included was cropped and lost half the face of the person so had to order another two prints elsewhere”

Dear Simon, We are very sorry to hear about this and that you weren't able to let us know immediately as we would have corrected the issue and sent out a new one immediately. Clearly something went wrong along the way for which we apologize sincerely. Yours sincerely Sarah Ross

“Lovely frames but the quality of the photos were really bad and had to buy alternative photos. Customer services seemed nice but couldn't solve the problem. So very expensive in the end and I wouldn't recommend”

“The silver frame I ordered was received okay but it didn't contain the photo I supplied which should have been mounted in it. Questioned with sales and waiting for a reply. Dissapointed customer.”

Thank you very much for taking the time to review, customer care is of the utmost importance to us, we will be in touch shortly to try to answer your concerns. Yours sincerely Addison Ross

Thank you so much for your review, unfortunately you forgot to actually click confirm when you uploaded your image so it never came through on the order, if you email us your photo we're more than happy to send it out to you. Kind regards Sarah Ross

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Addison Ross is rated 4.8 based on 2,171 reviews