Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,900 Reviews

95 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“This is the second time we have purchased from Addison Ross and we are delighted with the results. The quality of the frame is very evident and the ability to upload a photo and have it framed within is exellent. Addison Ross are our 'go to' Company and we highly recommend their products and the speed in which our orders have been delivered to us. Our orders have been beautifully packed, ensuring no damage occurred, which is appreciated, and we have received our goods within 2 days of ordering. Could not ask for more efficiency/quality.”

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“Have had my eye on a new salt and pepper grinder from Addison Ross and they don't disappoint. Gorgeous colours. V speedy delivery too.”

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“Beautiful photo frame and fast delivery. Perfect gift with a photo included. Exceeded expectations and will definitely recommend”

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“Excellent quality and service...my photo frame order arrived very quickly and was wrapped very well in protective boxes and tissue paper.”

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“Well packaged and very prompt service thank you”

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“I especially love the colourful and elegant photo frames. Addison Ross will put a framed print in for you for free. My daughter was over for Christmas from Australia and was amazed when a delivery came of a beautiful frame complete with a multi-generational picture and a beautiful printed gift card just 2 days after we had all been out together. It was a wonderful surprise for her”

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“Beautiful lamp. Very well packaged and presented. Will look forward to using it. Love to order more products from you as they are very good quality. Thank you”

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“Excellent customer service with regular updates on the international delivery progress.”

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“The customer service extended to me recently by Addison Ross was exemplary. I ordered an expensive photo frame, but did not realise that they would print and fit my photos for me. I tried to amend my order very quickly to include my photos, but their service is so immediate that the frame was already in transit. However, Addison Ross' customer department offered to print the photos to the correct size and courier them to me separately at no extra charge. I found this an excellent response and was more than happy.”

Helpful Report

“I bought the blue Eau De Nil large pepper grinder from their official website, which on their website is blue (and their description on the collection page is "This calm yet absolutely stunning colour is the perfect hue of blue."). However the one that arrived is green, which zero hint of blue in it. Their customer support eventually allowed a return/refund but they refuse to accept it's a different colour, claiming Eau de nil is the green I received instead of the blue on their website. If you're considering this colour, google to see it on resellers websites as some of those (eg. megacookingworld) have a photo of it showing the real green colour. Very bizarre!”

Helpful Report

Hello, thank you for taking the time to share your feedback. We're very sorry to hear that the Eau De Nil tone did not meet your expectations. We truly appreciate you bringing this to our attention, and we will review this on the website. Thank you again for your feedback.

“Great products apart from gift packaging”

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“Very good service would highly recommend.”

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“Excellent craftsmanship well worth the price..well wrapped for delivery so item never got damaged”

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“Products (I bought two pepper / salt mills - periwinkle and aqua) gorgeous - the recipient is delighted. My only observation is that the 'P' and 'S' are quite difficult to make out - sorry if that makes me sound like an old fart. Pop up shop looks fantastic and service was ++++.”

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“I ordered a photo frame for my son as a Christmas present. I was delighted to learn that I could upload a photo ( for free!) to be placed in the frame. The parcel arrived on time and superbly boxed. The frame itself, with a duck egg blue enamel frame, was of excellent quality and displayed my chosen photo. An all round great experience and I will definitively order other items from this company. Thank you!”

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“Super quality product and exceptional quality and rapid delivery. Have bought three lamps now-love them all.”

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“My order arrived very quickly and beautifully packaged, the whole process was faultless.”

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“Loved this frame and great to have photo inserted too, delivery so so quick. Thank you”

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“I absolutely love my salt and pepper mills.beautiful design thank you”

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“Absolutely fantastic customer service - beautiful product. Such special Xmas presents for family, with a lost loved one in the picture. One of the frames had cracked glass on arrival and Addison Ross swiftly sent a replacement no quibbles - in time for Xmas! Incredibly grateful. Thank you so much Addison Ross - I will be ordering again!”

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“I needed a replacement peppermint as my husband had broken mine. I found Addison Ross and was attracted by the colours. Excellent speed it arrived before Christmas.”

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Addison Ross is rated 4.8 based on 2,900 reviews