Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,941 Reviews

95 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality of products. Love the fact there is no postage to pay! Delivery was on time and notifications given. I definitely recommend purchasing quality items from Addison Ross.”

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“Beautiful, classy frames, delivered punctually and with complimentary prints inside. What more could I ask for!”

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“Absolutely delighted with my frames. Beautiful frames and packaged so well. Really pleased. Fast delivery too.”

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“I've been waiting 2 days to hear back from Addison Ross. Ordered a frame that came with a picture printed. Has arrived damaged and the picture is missing. Please get in touch asap, this is a Christmas gift and Christmas is approaching soon..”

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Dear Andrew We do apologize, we have been hit by Storm Arwen which resulted in our computers and emails going down for 5 days, we are up now with a new generator and catching up, should be back to normal by this weekend but we are currently quoting 3-5 days delivery rather than next day. Somebody will be in touch with you shortly however. Yours sincerely Sarah Ross

“Beautiful frames, really pleased with them. Support team were excellent with regards to a query I had. Will definitely buy more in the future.”

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“I was really pleased with the clock and photo frame; the photos in the catalogue were very accurate and I loved the quality of both. My dressing table now looks wonderful!”

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“Superb frames, thank you”

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“Very good company to deal with, lovely quality item & quick delivery. Happy to recommend”

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“Lovely picture frames. Service excellent. Delivery man pleasant in spite of dreadful weather conditions.”

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“Seeing as I haven’t received the product I ordered it is hard to leave a review!!!”

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Dear Ali We are very sorry for the delay with your order. We can see it appears to have shipped on the 4th December so we are going to look into this immediately. We have been struck by Storm Arden so we had no power for 5 days last week which resulted in a few shipping delays, we are now back up and running and catching up on queries quickly so please bare with us and we will be in touch shortly. Yours sincerely Sarah Ross

“absolutely fabulous - your photos do not do justice to your beautiful gifts and the oh so careful wrapping and packaging”

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“I have purchased several enamel frames and am delighted with them. the postage is always swift and the packaging is excellent. I would recommend Addison Ross.”

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“Lovely frame and beautifully presented and packaged..looks more expensive than it was..really happy with it..and delivery was great.”

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“Very good quality frame. Very elegant and nicely packaged.”

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“Always impressed with quality and prompt delivery ( not keen on the recent price rise though)!!”

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Thank you very much for your very kind review we really appreciate you taking the time for us. We haven't actually put up our prices since the beginning of 2021 which was necessary due to increased shipping and labour costs however we do hope you have managed to enjoy our recent Black Friday offer and we continue to offer our Four for Three offer which we began at the beginning of Covid. We do strive to keep our prices as affordable as possible. Kind regards Sarah Ross

“Well, you really do get what you pay for.......this is an absolutely gorgeous item which is extremely well lacquered and very nicely weighted, the design (in my opinion) is a bit Art Deco and also a bit 'Botticelli' perhaps....anyway my partner is over the moon and has already displayed her favorite scents in it! It was beautifully well boxed/packaged too and sent via DPD, who are (along with the Royal Mail) the best UK courier in my opinion. Thank you so much!!”

Addison Ross 5 star review on 5th December 2021

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“Incredible service & superb quality products…couldn’t be happier !!”

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“excellent service, and product thank you.”

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“Lovely photo frame, well packaged and presented. I was kept fully informed of a short delay in delivery caused by Storm Arwen, would not hesitate to use Addison Ross again.”

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Thank you very much for your very kind review we really appreciate you taking the time for us. IT's been a difficult week with the power cuts so we really appreciate your understanding. Kind regards Sarah Ross

“Issues with DPD delivery, still not received when delivery was supposed to.be Thursday 2ndDecember”

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As we mentioned on your Facebook query we are keen to help and replace your order, if you could phone or send us with your order number. Yours sincerely Addison Ross

Addison Ross is rated 4.8 based on 2,941 reviews