Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.83

4.8 Rating 2,746 Reviews

96 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“The tray arrived but it had scratches on the metal handle.”

Helpful Report

Hello, we are so sorry that there was an issue with your tray. I have passed on your order number and details to our warehouse team, who will get in contact for a replacement.

“Great product! I had a slight issue, but customer service especially Cath was amazing and resolved it promptly. Excellent after sales support.”

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“I was extremely impressed with the quality of this photo frame which was beautifully packaged too. The addition of an optional photo to be included turned out to be a great idea and looked very professional. I am extremely happy with it”

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“Excellent service. Swift delivery. Very well packaged. Beautiful trays. Can highly recommend.”

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“Excellent response from customer services when an item arrived damaged.”

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“I am absolutely delighted with my new alarm clock. The gold and turquoise combination works well in my bedroom and the design is sleek and stylish.”

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“Excellent service. Really pleased with the two salt and pepper Bobbins and the rechargeable Bobbin lamp. Delivered with in two days.”

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“It’s been more than three weeks and I didn’t get my order.”

Helpful Report

Hello, thanks so much for getting in touch. We are so sorry to hear that you have not received your order yet. I will pass on your details and your order number to our warehouse, who will look into this and get back to you.

“Always great service and beautiful products.”

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“The grinder broke in less than one month of owning. I emailed customer service and got no response. While pretty, it needs to be functional too.”

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Hi Alex, we are so sorry to hear there has been an issue with your Salt & Pepper Mill. As we offer lifetime guarantee, I will pass on your order number to our warehouse and ask them to get in contact for a replacement. Thank you for getting in touch.

“Very pleased with this product as it was gifted foto my partner and was met with raving compliments. There's a high chance I'll be making orders in the near future for dear friends.”

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“First time ordering from this company. Delighted with the product (photo frame) and very pleased with the prompt delivery and excellent packaging. Will definitely use again”

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“Loved my frames, they’re beautiful and they came very quickly. Fab!”

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“Great company, quality goods”

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“Excellent, from ease of placing an order online, to swift dispatch! Beautifully packaged, ultra reliable. I love your photo service and frames in particular. I wouldn't go anywhere else. Beautiful, quality products and faultless service. Thank you to all at Addison Ross ❤️”

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“Very much product, shame about DPD.”

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“I purchase the Enamel frmes in Chifffon & other colours for myself. As the frames are of very good quality & well presented I purchased the Denim Enamel frame as a gift for my son with a previous family photograph. He was delighted with the colour & quality of the frame and of course the sentiment behind the photograph. By his reaction & smile he was delighted with the gift.”

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“Love these enamel frames. They are so elegant and frame photos and artwork beautifully. I ordered one for a blue fairy wren I drew as a gift. Lovely :). @janenualla.pencilartist”

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“My daughter loved her framed photo of her daughter’s first day at school. I have used Addison Ross a number of times for gifts and they never disappoint.”

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“Gorgeous little lamp, arrived on time. Looks and functions beautifully.”

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Addison Ross is rated 4.8 based on 2,746 reviews