Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.00

4.0 Rating 948 Reviews

76 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 948 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb service at activity superstore itself when I had some queries and quality location when I used my voucher on a hotel stay. Highly recommended.”

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Posted 6 years ago

“I have got three driving vouchers for my family and they are great”

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Posted 6 years ago

“Very easy website to use”

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Posted 6 years ago

“Fantastic range of offers at great price.”

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Posted 6 years ago

“Ridiculously complicated method of booking a spa, linking through the store to be told the deal you brought for £47 is £114. Then logout, try again, same thing happens the go back to orignal log in again, to be taken through to the spa providers email and actually book for the fee paid. But there website was poor to as kept changing my chosen treatment. Overall will not be using again.”

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Posted 6 years ago

Hi Emma, Thank you for your feedback. I would be interested in speaking with you further about this to find out which website you were using, ours or the spa’s. That way we can look to make instructions clearer or improve the website where necessary. Please do get in touch with myself. Kind regards Charlotte Activity Superstore

Posted 6 years ago

“Had to make several calls just to transfer a date & was charged extra!”

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Posted 6 years ago

Hello Adam Thank you for your review. I am sorry to hear that you had to make several calls to us, usually we try to resolve any query on the first point of contact, so I can only apologise that this was not the case in your situation. With most of our bookings once booked, we are unable to make any amendments, therefore this may be the reason for the charge. Kind regards Charlotte Activity Superstore

Posted 6 years ago

“Speedy turnaround, received next day. Voucher Wallet very good too!”

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Posted 6 years ago

“Good range of activities and easy to book them.”

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Posted 6 years ago

“easy to choose and purchase thank you”

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Posted 6 years ago

“I absolutely love Activity Superstore and all it has to offer. Very affordable amazing experiences. They are my first port of call when it comes to gift experiences. Thank you for saving my life so many times!”

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Posted 6 years ago

“I feel there was not enough detail in the description about the dates that the experience would be available at each location. I have bought as a gift and I am now hoping when the voucher arrives the dates will be suitable!”

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Posted 6 years ago

“we enjoyed a 3 course meal for 2 with our gift voucher at PREZZO; easy to use and good experience!”

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Posted 6 years ago

“Love the fun of choosing my own gift from a great selection”

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Posted 6 years ago

“Fast and efficient service my gift came by return of post, thank you .”

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Posted 6 years ago

“Activity Superstore is ok. It has some great experiences but if you have to contact them it's a laborious process of having to email and wait 3-4 days as the Live Chat is often not live. Also when you go to book an activity unless it's MONTHS in advance you don't get much choice.”

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Posted 6 years ago

Dear John Thank you for taking the time to leave your comments. I am pleased to hear that you are happy with our choice of activities as we work hard to ensure there is an experience for everyone! Our typical reply time for emails is 48 hours and our live chat has been open continuously, during the opening hours stated, for the past few months, therefore I am not sure why you have encountered these issues. If you still need any help making a booking, please do get in contact with myself personally and I will gladly help. Kind regards Charlotte Activity Superstore

Posted 6 years ago

“Customer service is an utter disgrace. Hotel close to us was not available, then expecting us to travel to Ireland from SW England to to carry out a different activity, & finally once our voucher was eventually changed to the English company the amount we could spend was suddenly almost halved! The person who was kind enough to buy the Two Night Getaway for us is in the process of trying to get their money back. The whole operation is bordering on a scam. This is the worst company I have ever had the misfortune to deal with.”

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Posted 6 years ago

Hello Robert Thank you for taking the time to leave your review. I can see that your original voucher was purchased from our sister company of Great Days Out, which offers activities predominately in Ireland. I am pleased that we were able to change this over to an Activity Superstore voucher as this is not normally something we are able to help with. However I can assure you, you will have been given up on the value of the original purchase price to use towards an Activity Superstore product. If you believe this to be incorrect, please kindly contact me directly and I will be happy to investigate further. Kind regards Charlotte Activity Superstore

Posted 6 years ago

“Very good customer service. Any questions answered in same day.Fast delivery of activity. Easy to activate.”

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Posted 6 years ago

“Great range of experiences and excellent customer service!”

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Posted 6 years ago

“Great customer service! Had a wonderful time!”

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Posted 6 years ago

“Excellent service easy to book and a joy to participate in a great experience. Highly recommend and if you get stuck speak to Charlotte”

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Posted 6 years ago

Activity Superstore Ltd is rated 4.0 based on 948 reviews