Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 3.99

4.0 Rating 981 Reviews

76 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

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4.0

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Email, Telephone

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good range of activities and easy to book them.”

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Posted 7 years ago

“easy to choose and purchase thank you”

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Posted 7 years ago

“I absolutely love Activity Superstore and all it has to offer. Very affordable amazing experiences. They are my first port of call when it comes to gift experiences. Thank you for saving my life so many times!”

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Posted 7 years ago

“I feel there was not enough detail in the description about the dates that the experience would be available at each location. I have bought as a gift and I am now hoping when the voucher arrives the dates will be suitable!”

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Posted 7 years ago

“we enjoyed a 3 course meal for 2 with our gift voucher at PREZZO; easy to use and good experience!”

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Posted 7 years ago

“Love the fun of choosing my own gift from a great selection”

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Posted 7 years ago

“Fast and efficient service my gift came by return of post, thank you .”

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Posted 7 years ago

“Activity Superstore is ok. It has some great experiences but if you have to contact them it's a laborious process of having to email and wait 3-4 days as the Live Chat is often not live. Also when you go to book an activity unless it's MONTHS in advance you don't get much choice.”

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Posted 7 years ago

Dear John Thank you for taking the time to leave your comments. I am pleased to hear that you are happy with our choice of activities as we work hard to ensure there is an experience for everyone! Our typical reply time for emails is 48 hours and our live chat has been open continuously, during the opening hours stated, for the past few months, therefore I am not sure why you have encountered these issues. If you still need any help making a booking, please do get in contact with myself personally and I will gladly help. Kind regards Charlotte Activity Superstore

Posted 7 years ago

“Customer service is an utter disgrace. Hotel close to us was not available, then expecting us to travel to Ireland from SW England to to carry out a different activity, & finally once our voucher was eventually changed to the English company the amount we could spend was suddenly almost halved! The person who was kind enough to buy the Two Night Getaway for us is in the process of trying to get their money back. The whole operation is bordering on a scam. This is the worst company I have ever had the misfortune to deal with.”

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Posted 7 years ago

Hello Robert Thank you for taking the time to leave your review. I can see that your original voucher was purchased from our sister company of Great Days Out, which offers activities predominately in Ireland. I am pleased that we were able to change this over to an Activity Superstore voucher as this is not normally something we are able to help with. However I can assure you, you will have been given up on the value of the original purchase price to use towards an Activity Superstore product. If you believe this to be incorrect, please kindly contact me directly and I will be happy to investigate further. Kind regards Charlotte Activity Superstore

Posted 7 years ago

“Very good customer service. Any questions answered in same day.Fast delivery of activity. Easy to activate.”

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Posted 7 years ago

“Great range of experiences and excellent customer service!”

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Posted 7 years ago

“Great customer service! Had a wonderful time!”

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Posted 7 years ago

“Excellent service easy to book and a joy to participate in a great experience. Highly recommend and if you get stuck speak to Charlotte”

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Posted 7 years ago

“THE 'GO TO' COMPANY..... if you want to be ripped off. I am in dispute with them because I was not able to book anything at a time or place I wanted. One hotel would not take a booking using an ASS voucher until next year, although they would if I booked direct (and at much lower cost). Because I have 'exchanged my voucher' they refuse to give me refund. Now they send me a request to review a 'chocolate experience' I never went on. What a shambles! Reporting them to Trading Standards, BBC's Watchdog, Rogue Traders and anyone else I can think of. Avoid, and save yourself a lot a of hassle and headaches.”

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Posted 8 years ago

“Tried to book a karting race for 2 experience given to us as a gift. We are still waiting for them to confirm booking since 13/8/18. Tried to web chat with them several times to resolve the issue, always unavailable despite being well within opening times. Still waiting for replies to at least 3 email enquiries. Unable to contact anyone by phone either. I expect we will receive a reply after the voucher has expired. Totally unacceptable!!”

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Posted 8 years ago

“I have purchased many experience days out to share memories with my family but also my husband for date evenings and they have been fantastic every experience has been fab. Great company and easy to use I have purchased paintball for family indoor skydive they where fab and comedy evening which was Amazing. Highly recommend fantastic company. Ann”

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Posted 8 years ago

“This company deserves less than 1 star. I purchased an experience for my wife's birthday, details of this experience was not properly explained until after purchase and code redeemed. Once redeemed, no chance for a refund, no proper communication channels. It's over a month now, wife's birthday is over 3 weeks old, still can't get my experience for several reasons by the company. Utter frustration. Please beware! Close to fraud.”

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Posted 8 years ago

Thank you for sharing your experience. However I am unsure what you mean by the activity was not properly explained. If you would like to elaborate, I will be happy to look into this for you. However I can see that you have since exchanged your voucher to another activity. I look forward to hearing from you. Thank you and kind regards. Charlotte Howland

Posted 8 years ago

“Nightmare trying to book a one night stay away and lots of extra cost. Said it included breakfast, just to find out it didn't. Dreadful.”

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Posted 8 years ago

Thank you for taking the time to leave your feedback. If you would kindly contact me with your voucher number and the location you were interested in, I will gladly look into this further for you. Thank you and kind regards. Charlotte Howland

Posted 8 years ago

“If I could give a negative score I would. Save your money and give people the cash for presents, you are literally pouring money down the drain using this company. I used their phone line to exchange a voucher. The male in the phone was beyond slow and utterly useless. Now I see my phone charges I know why! No where do I see these phone charges advertised on the website. Beyond unprofessional straight up daylight robbery. What a joke of a company”

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Posted 8 years ago

Thank you for your review. I am sorry to hear of your dissatisfaction. Usually exchanging a voucher is very easy and straight forward and can even be done online. Therefore I can only apologise that this took quite some time and resulted in a larger than expected phone bill. If you would like to send me your voucher number and itemised phone bill, I will be happy to look into this further for you. I look forward to hearing from you. Kind regards Charlotte Howland

Posted 8 years ago

“I would give them a negative rating but that's not an option. No support line on Sat and Sun, shocking booking system, properties far from the advertised standard, etc. After a night in what was allegedly a double bed and a shower for a 3 year old size rather than an average size adult, we found out our afternoon tea was used. Not by us though. We ended up having to pay for it again or not going. Experience out of hell.definitely not a relaxing weekend.”

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Posted 8 years ago

Hello Maria I am very sorry to hear of your disappointment with your stay and the issues you have had with your Afternoon Tea. I regret that our offices are closed over the weekend, however we have not been contacted since to raise the complaint. If you would kindly contact us we will be happy to take note of your complaint and raise this with the venue in question. I look forward to hearing from you. Kind regards Charlotte Howland

Posted 8 years ago

Activity Superstore Ltd is rated 4.0 based on 981 reviews