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Activity Superstore Ltd Reviews

4.0 Rating 948 Reviews
76 %
of reviewers recommend Activity Superstore Ltd
Company Reviews Metrics Info
4.0
Based on 948 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
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Sasha
Verified Reviewer
“DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. ALL CLAIMS THAT THE VOUCHERS ARE EASY TO USE OR THAT THE VALIDATION PROCESS IS CLEAR ARE WRONG. APPALLING OPERATION”
Helpful Report
Posted 9 years ago
Dear Sasha Thank you for your review. I am very sorry to hear that you believe the process of registration and booking to be complicated. We do look at this process often to see where we can make this clearer and easier for our customers. I would welcome your feedback on this and where you found any difficulties to look to improve our service, if you could contact us directly. I look forward to hearing from you. Thank you and kind regards. Activity Superstore Ltd
Posted 9 years ago
Betty Neil
Verified Reviewer
“I would definitely not recommend this Company to anyone. Our initial voucher the hotel had never heard of them and it was the only hotel within travelling distance to enable us to use the High Tea part of the voucher. We had to pay extra to be able to use our voucher in Scotland and then the hotel we picked had never heard of them. They also sent our voucher to the wrong address in England although we live in Scotland and it took my numerous emails and 5 phone calls at my expense, all with different members of staff (having to constantly repeat myself) before we got the upgraded voucher. "They do not do compensation" - their words - but offered my pregnant niece who bought this in good faith for our Christmas present, a gym day for 2 or family portrait as a "good will gesture". It has taken 40 days to get this sorted.”
Helpful Report
Posted 9 years ago
Dear Ms Neil Thank you for taking the time to leave your review. I am sorry to hear of the problems you had when trying to book, however we do make all restrictions clear for each property as well as the locations included. I am sorry that you were unhappy with our gesture of goodwill and hope that you are able to enjoy your night away. Kind regards Activity Superstore Ltd
Posted 9 years ago
Julian Adcock
Verified Reviewer
“It definitely could be a scam. I've been mulling over how to spend my voucher for a while. It was a gift, and I kept the voucher and the booklet that came with it. BUT....to actually claim my gift, I have to put in the activation code on the voucher, the security code on the voucher AND the transaction code from the till receipt (bought by my old mother 100 miles away). Who knows you have to keep the till receipt to validate a voucher that already has 2 codes on it? The only way, apparently, around the missing receipt problem, is for my mum to go into her local Argos, and have them write a letter to the fact that she bought the voucher there, and send it to me so that I can forward it on to Activity Superstore. Good grief. What would the branch manager say to such a request? Would AS honour such a letter if they did receive one, or would they just find some other nonsense way of wriggling out of actually having to give me my present? If they are not a scam, they are still a joke.”
Helpful Report
Posted 10 years ago
I am very sorry to hear of your disappointment at being requested to provide us with proof of purchase in order to validate your voucher. This is a requirement for all of our packs purchased in store, and as such is made clear on the packaging. I hope you were able to obtain some form of proof of purchase and that you were able to enjoy your activity. Kind regards Charlotte Activity Superstore Ltd
Posted 9 years ago
Linda Rouse
Verified Reviewer
“Do not buy vouchers for this company. I was bought a spa day voucher for bannatynes - which is a gym for a spa!!! A complete rip off!”
Helpful Report
Posted 10 years ago
Dear Linda Thank you for your review. I can only apologise for your disappointment with the locations on offer, however we do advise that Bannatyne is the provider of most of our pamper packages and that it is a health club. Kind Regards Charlotte Activity Superstore Ltd
Posted 9 years ago
Chris
Verified Reviewer
“Utter rubbish, had the misfortune to be given tickets for a beer festival. There are no dates on the website to plan anything! You also need to the till receipt from where it was bought as well as the actual voucher.(not nice really knowing how much someone spent on your gift) mine didn't come with the receipt Rang the helpline, the girl was nice but spoke to her supervisor and was Told to try and find a card receipt or bank statement to prove it was bought. Not helpful when its 9 month old. All in all, a waste, just find a beer festival and pay on the door, far cheaper.”
Helpful Report
Posted 10 years ago
Alex Hedger
Unverified Reviewer
“Got a couples voucher for xmas, cover price of £99.00. Really disappointed as the experiences available for this are limited and the suppliers clearly treat activity superstore voucher customers as second class citizens in the offerings the allow vouchers to be used on. For example, hotel options are monday-thursday only and their cheapest rooms, that have a lower price than the value of the voucher for the hotels we called. Theatre options again only weekdays and also the cheapest seats that have a cover price significantly less than the cost of the voucher. Other experiences again show a huge difference between the value of the experiences offered and the cost of the voucher. For example - indoor skydiving that has an actual direct price with the supplier of £79.00, or even more disgraceful the option for a vineyard tour in East Sussex and lunch - which the supplier on their website offer directly for £6.50 per person (so a total of £13.00 per couple) - which means that if selecting this option Activity Superstore presumably pocket the £87.00 difference.... This is a really terrible voucher offering and you are not getting any value at all from the activities offered for the voucher, instead just supporting Activity Superstore to make a massive margin on products that suppliers sell to people far more cheaply. I appreciate that A/S will likely argue that they add the value of convenience and choice - but really all other voucher offerings (Theatre Vouchers, Book Tokens etc) actually provide the full face value when you use them.... I will certainly never buy one of these products for others, and am left with the unpleasant feeling of being really ripped off with whichever option I choose with this present. What looked like a lovely gift idea in a nice looking box is actually a poor offer that has disappointed the person that bought it for us as a gift (when they have seen what we can actually get for it) and also us as initially excited recipients. Would value a response from Activity Superstore on this and have tried to contact them via Facebook also...”
Helpful Report
Posted 10 years ago
Michael Frost
Unverified Reviewer
“Extended voucher as time constraints stopped us using it, at a cost of £20. The event was a driving experience and due to track times it is not open winter months. Voucher expired Dec 1st we then paid to extend thinking it was for the full season, Wrong we decided to get it booked, unable to locate Voucher so decided to ring customer services to explain The answer we got back was " does not matter if you had the voucher or not it has expired .we only extend the voucher for 6 months and that ran out 7 days ago !!!, Requested as a goodwill gesture to honour voucher today and it will be booked , Customer services adamant nothing could be done, Taken into account that track day would be closed until at least February , What it does not inform you is that this event is only bookable on week days ! try getting your money back after you find that one out. £100 Voucher as cost me £120 Customer services a complete waste of time. If you want to give some one a gift put the £100 in an envelope and give it to them DO NOT PUT THAT £100 INTO THIS COMPANIES BANK ACCOUNT AS WHAT IAM LED TO UNDERSTAND YOU CAN BOOK IT DIRECT AND PAY ON ARRIVAL, HOW MANY OF THIS COMPANIES VOUCHER GO UNUSED ?”
Helpful Report
Posted 10 years ago
Barneyqueen
Unverified Reviewer
“They have no idea how to communicate. Although it does say on 'contact us' that they will do their best to get back to you in 24 hours. however, since my first email to them was a month ago and I still haven't had a reply (even having contacted them another three times), I am not holding my breath. Doesn't really gain me any faith in how they operate.”
Helpful Report
Posted 10 years ago
Activity Superstore Ltd is rated 4.0 based on 948 reviews
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