Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,227 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 9th May 2026

2841

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, beautiful packaging and stunning jewellery”

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“Great customer service, quick delivery! Really beautiful pieces”

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“The jewellery is absolutely amazing I love it 😍 the customer service was outstanding and issue resolved immediately. I had a necklace with my initial and birthstone and 2 pairs of earrings off my daughter for Christmas and I would highly recommend Abbott Lyon to everyone. Thank you 😊 can’t wait for my next order.”

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“Amazing customer service as always! I absolutely love this shop and have so many pieces from them”

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“I bought some bracelets as a Christmas present for my daughter. One of the bracelets had a faulty fastening and was subsequently reported to Abbott Lyon. The issue was resolved recently to my full satisfaction through a professional customer service team. Thank you.”

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“Easy to order, beautifully packaged and loved by my wife. Thanks so much.”

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“I ordered a beautiful gift for my daughter's 50th birthday. Delivery was very delayed and after many e mails forward and back one of which told myself not to e mail again as my order maybe further delayed?? Rude! Anyway the necklace finally arrived only to be faulty. Very disappointing indeed. My daughter did love it though as I designed it all myself..me a man!! However since I have been in contact with a lovely person Hermione who was very apologetic and will hopefully send me a new necklace to replace faulty one. I've yet to know! The jewellery is lovely but my experience has not been a good one and I don't think I'd recommend Abbott Lyon to anyone.”

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“First time ordering with Abbott Lyon, ordered personalised Christmas gifts for loved ones, unfortunately these didn’t arrive in time because of a fault with what I had ordered. They haven’t £100 voucher to order something in time for Christmas. The original Christmas gifts followed which were beautiful. Unfortunately one of the items were faulty. I contacted customer services who were great and gave me another credit of £84 and keep the faulty item. I am yet to receive the new gift, however from a customer service point of view I cannot fault them. The process are beautiful and restored faith in this company I will definitely be ordering again :)”

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“This is the best customer service I have ever had, quick service quick response and easy returns. Very kind referring to customer by first name so very relaxed. Great quality too :)”

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“I had an issue with a ring that I brought for my daughter for Christmas. I contacted customer services and was so surprised how quickly and efficiently it was dealt with. A full refund was given with no questions. I only wish more companies had the same outlook!! Thank you, I will be a returning customer”

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“I received a beautiful pair of earrings from here for Christmas but the charm fell off when I was wearing them. I contacted customer service and they were very quick at replying and super helpful. I received the full amount of my earrings as credit and I have reordered the same pair.”

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“Santana helped with having a full replacement after a pair of earrings were faulty. There was a little mix up at first due to more than one order made but we got there in the end abd they were delivered promptly”

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“Placed an order for a very special personal ring ... after payment ..was in a tizz and couldn't recall if I had added the initials I wanted on it .... sent an email ... & was promply reassured by the lovely Asanda ... ❤️ ... Thanks so much ... meant a lot x”

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“Balungile helped me with an order i made in error and also facilitated a return & replacement of a personalised item. The ethos of the company and their customer service is second to none and i would have absolutely have no hesitation in purchasing from them again nor recommending them to friends and family.”

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“EVRI mesed up the delivery but when I told Abbott Lyon about the problem they were supper quick to resolve and sent it out again with DPD, great customer service highly recommended”

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“A 21st birthday gift for our Granddaughter, she loves them .”

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“I purchased the Personalised Initial & Birthstone Necklace (silver) for my daughter’s birthday and both she and I are delighted. A beautiful, well made necklace with a good size initial and birthstone. Ordering was easy online and whilst there was a short wait for the birthstone I ordered (which was clear when I ordered) the necklace arrived around the date stated, well wrapped and packaged. Good communication on dispatch and delivery, would definitely recommend.”

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“I purchased an item on Black Friday and was made aware before purchasing that it may not arrive until after Christmas, presumably as it was personalised. However before Christmas I received tracking details and the present was in my hands on Christmas Eve morning and my partner was delighted with the present! I would 100% purchase from Abbott Lyon again and have already recommended them to friends. Excellent customer service.”

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“Love the pieces however did tarnish but received a credit note for more than what I paid”

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“I received personalised jewellery, the Stacey Solomon personalised charm necklace from my husband and daughter, it made me feel appreciated and loved. Years on it’s still shiny and beautiful.”

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Abbott Lyon is rated 4.4 based on 22,227 reviews