Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,221 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 9th May 2026

2841

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stunning pieces especially bangles and bracelets. I just love hoops and chains”

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“Great experience with all my purchases and loveit”

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“Really disappointed, ring made my finger go green, also the ring is now a horrible colour, only had this for christmas and cost nearly 50 quid ! Will not buy from this site again.”

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I'm so sorry that this happened, Emma! This is really disappointing to hear. If you haven't already, please contact our team at hello@abbottlyon.com with a picture of the issue so that we can assess this and help you to take the best next steps with your order. We look forward to hearing from you soon😊

“My necklace unfortunately broke after 2 weeks but I received the best customer service. I had a response within hours and gave me a discount code worth the amount of the necklace so I could either reorder or pick something else. Really impressed with the customer service! Would highly recommend! Thank you!”

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“I absolutely love Abbott Lyon jewellery! The quality is outstanding — each piece feels luxurious, well-made, and designed with real attention to detail. I especially appreciate how timeless yet modern the designs are, making them perfect for both everyday wear and special occasions. The packaging is beautiful and feels very premium, which makes it ideal for gifting. Delivery was quick and the whole experience felt seamless from start to finish. I’ve received so many compliments on my jewellery already, and it still looks brand new after regular wear.”

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“Amazing customer service. Resolved my problem in minutes , very good outcome . Highly recommend Abbott Lyon 🌟🌟🌟🌟🌟”

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“Exceptional customer service, my parcel got lost no fault of Abbott Lyon, a replacement was sent quickly and without any fuss.”

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“Really loved it but unfortunately my girlfriend lost it as the catch must of been loose and it fell off when she was shopping 😞 so wouldn’t advise to get this bangle again”

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“Disappointing start as my items were never delivered, however these things happen and it was sorted quickly and replacement items have been sent so fingers crossed they are received”

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“I recently had a query and exchange handled by your customer service and the level of care and attention they provided was outstanding. They took the time to understand the issue, kept me informed throughout, and resolved everything with real professionalism. The team was amazing from start to finish, and I’m genuinely pleased with the solution they provided. Highly recommended for their excellent customer service.”

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“Excellent customer care from customer services department I will definitely shop again in the future 😀”

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“I am in love with the crystal heart ring! The quality is thick and the design is so pretty and dainty. Perfect!”

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“Customer Services are very helpful but had to chase up my return to see if you had received it”

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“Brilliant after sales service with a return. Replied very quickly to my questions and actioned the refund straight away. Great service. Thank you.”

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“I had the locking heart pendant for Christmas, but I had a problem with it. I emailed them and sent a video as requested and within minutes received a response offering me a total value store credit. The fast response and offer was amazing. Customer service was 100% and the products I have received were beautiful. Would not hesitate to buy from them again.”

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“I have purchased various items and love them all. I did have an issue with my locket however it was sorted straight away. Great customer service.”

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“Gorgeous pieces, will continue to buy over and over again!”

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“Customer service has been so helpful”

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“I had an issue with a pair of earrings I had purchased. Abbott Lyon were very quick to respond and replace them for me. Excellent service and I would definitely recommend them.”

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“The team have been so helpful, my order was lost so they have replaced it and also sent a voucher to compensate 🤎 Abbott Lyon will alway be one of my favourite jewellers 🫶🏼✨”

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Abbott Lyon is rated 4.4 based on 22,221 reviews