Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.43

4.4 Rating 21,785 Reviews

84 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 3rd April 2026

2840

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hands down the worst experience Ive ever had online shopping. Ordered gifts for xmas mid November which never arrived, the live chat bot is useless could not get any truthful answers as to where my order was after receiving multiple messages guaranteeing Christmas delivery. Had to be in touch with my payment provider for a refund in the end as I honestly thought i had been scammed thats how bad this experience has been. The whole experience has left me with zero faith in Abbott Lyon such a shame, i haven’t had any explanation or apology in way of customer service. Very much doubt anyone will read this or care just how much stress and disappointment this experience with Abbott Lyon has caused.”

Helpful Report

Hi Anthony, thanks for taking the time to leave this feedback for us. We’re truly sorry for the frustration, stress, and disappointment this experience has caused, especially as the order was meant to be Christmas gifts. The missing package has now been fully refunded, and we sincerely apologise that our service fell so far short of your expectations. Your feedback is taken very seriously, and we’re sorry for the upset this has caused.

“All my jewellery is now from Abbott Lyon, it’s all I wear, I love it. The company’s communication is 100% on the mark, they always keep me up to date with my orders, when it’s ready, if it’s a little late. When it’s a personalised item they let me know each stage my order is at, they are brilliant. All the jewellery I’ve got from Abbott Lyon is beautiful, it lasts, I don’t have to worry about anything tarnishing or turning a funny colour, it’s never affected my skin in a bad way or any way. There is so much of a variety of jewellery, different styles and different options when it comes to personalisation, they make perfect gifts for every occasion. I have only ever had one issue, with one clasp of an earring and they were absolutely brilliant and had my issue sorted very quickly. I recommend them to everyone I know. I won’t wear any other jewellery brand. Perfection 100%”

Helpful Report

“So unbelievably happy with the personalised bangle for my best friend. She adores it. Superb customer service - I think the best I have ever received. Would highly recommend and definitely use again.”

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“Still havnt received the necklace that I ordered for a gift for Christmas Day - I am so disappointed”

Helpful Report

I'm so sorry to hear that your order isn't with you yet, Paula! Having looked into this with the team, I can see that your order was unforunately lost in transit and the customer service team have been in touch to help organise a replacement for you. We're really sorry that your original order didn't make it to you in time for Christmas!

“Abbott Lyon: Truly Affordable Luxury! I am obsessed with my new Necklace The quality is fantastic—it has a genuine luxury feel and looks absolutely stunning. The personalisation makes it so meaningful and special. I wear it constantly (showering and sleeping!) and it has remained tarnish-free and flawless, exactly as promised. Fast shipping and the amazing 5-Year Warranty offer great peace of mind. If you want elegant, high-quality, and personalised jewelry that lasts, you need a piece from Abbott Lyon. Highly recommended”

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“I’m happy with my orders and as they were out of stock on a particular item I wanted to order again I had really good customer support”

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“I ordered a personalised mens bracelet - honest review, the delivery time was 4 weeks, it was too small when it arrived, not as ordered and a much smaller bracelet. However, as they sent the wrong size customer services were very prompt and gave me a full refund . I have ordered other items with full satisfaction.”

Helpful Report

“Very disappointed with item loosing a stone after 2 days and no response from my email to customer service. Despite AI chat saying I would get a response Very frustrating not being able to speak to someone. I also wanted to change an order within a few minutes and again was unable to do so as no one to speak to,”

Helpful Report

We’re very sorry for the frustration and disappointment this has caused, especially with the stone coming loose so quickly. Our team has issued a full refund, and we sincerely apologise for the delays in communication and for the inconvenience this experience has caused.

“Happy to say that although I did not have my full order in time for my Christmas gift.Abbott Lyon rectified the problem eventually took a few E Mails,But we got there in the end. Happy to say I would purchase from them again”

Helpful Report

“Lovely necklace and it was beautifully packaged up . The quality is immaculate and I love the detailing 🩷”

Helpful Report

“I ordered a tennis necklace from Abbott Lyon well before Thanksgiving as a Christmas gift, and it never arrived. The package was lost by their third-party courier. After a full week of back-and-forth emails, Abbott Lyon finally agreed to reimburse only the original product cost, but refused to refund the courier/shipping fee, even though the product was never delivered. What made this experience unacceptable was that they offered to reship the item only if I paid the third-party courier fee again. Being asked to pay shipping twice for a product I never received is unreasonable. Because of the delays and lack of urgency, the Christmas gift never arrived, despite ordering well in advance. Abbott Lyon showed no accountability, wouldn’t waive the courier fee unless I paid for it 2nd time, and made it clear that the customer comes second to their profits. If anything goes wrong with delivery, expect to push hard just to get partial resolution. Very disappointing experience. I won’t be ordering again. You should consider a different company for ur non tarnish jewelry needs as I will be doing moving forward!”

Helpful Report

We’re very sorry for the frustration and disappointment this experience has caused, especially as the order was meant to be a Christmas gift. Unfortunately, the package was lost in transit by the courier. We completely understand your concerns regarding the shipping fees and the delays, and we sincerely apologise that this experience fell so far short of expectations. Your feedback is taken on board and will help us improve how we handle situations like this in the future.

“Second order from AL and it’ll be my last. Firstly my order was delayed (these were gifts for Christmas) then they arrived today 03.01 and they have sent two of the same items when they were personalised for two different people. Poor customer service and shocking communication!”

Helpful Report

I'm so sorry to hear this, Sarah! If you haven't already, please contact our team at hello@abbottlyon.com with a picture of the issue so that we can assess this and help you to take the best next steps with your order. We look forward to hearing from you soon!

“I couldn’t be happier with both the jewellery and the customer service. The jewellery is stunning, high quality, and exactly as ordered. Customer service was excellent throughout and showed how much they value their customers. A truly wonderful experience and I will definitely be ordering again.”

Helpful Report

“Website easy to use and navigate All products I have purchased are absolutely beautiful and really good quality Delivery is spot on Had no experience for returns or refunds as never needed to”

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“I purchased my daughter the silver bracelet with her name on. I wasn’t disappointed when it arrived. I have purchased numerous pieces from yourselves and they always come on time and wrapped beautifully ❤️”

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“Excellent customer after care, my problem was solved in no time, a special thankyou to Siphamandla, who was extremely helpful and dealt with all my needs 👌👍”

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“I would like to thank all concerned in helping me get to the bottom of a missing gift that I purchased, the problem was the delivery agency ( as usual ) Abbot Lyon responded immediately and were very polite and professional… 10 out of 10 thanks very much”

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“Horrible customer service, horrible shipping experience, no refund, literally a violation of all consumer rights. Will be recommending that everyone I know avoid at all cost”

Helpful Report

I'm so sorry to see that your order was lost in transit, Hollie. The team have been in touch by email to issue a full refund and if there's anything else at all that we may be able to assist with, please don't hesitate to reach back out to us

“The pieces are stunning and timeless and incredible quality! I will keep these forever. The website was very easy to use and customer service is amazing!”

Helpful Report

“Not recieved it”

Helpful Report

I'm so sorry that your order wasn't received, Stacey! I have had a look into this and can see that our team have issued a replacement order for you. We hope that this arrives swiftly and safely and will keep an eye on this for you!

Abbott Lyon is rated 4.4 based on 21,785 reviews