Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,232 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 9th May 2026

2841

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I was ordering my items I made contact to check if I needed to order a gift box, I was told that all items were provided in gift box. I ordered 4 items, two are in gift boxes the other two are in sleeves, one of which is heavily marked and could not be given as a gift. I co races the chat facility today and asked if I could have two boxes, they said I had to pay £12 each for them or return items for a refund? Is this really the case? Terrible if yes, I am very dissappointed”

Helpful Report

We’re very sorry for the confusion and disappointment here, Tracy! All items are packaged in branded envelopes or boxes, but our gift boxes are separate items and need to be purchased if required. We completely understand how frustrating this situation must have been and appreciate your feedback.

“The customer service at Abbott Lyon is fantastic. They are very easy to contact and everyone is very friendly and professional. My recent query was quickly resolved. Their products are beautiful and a great price. I would highly recommend them especially for that special gift. Well done !!”

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“Great customer service and excellent products . Very friendly staff and easy to speak to.”

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“The quality and design of the Multi Pave Climber earrings is excellent. Such a beautiful design and for everyday wear these are perfect.”

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“Very quick responses from the Abbott Lyon Customer Care team. Needed advice about sending back a necklace chain for a longer size and received a very quick response advising me how to return it. The Return Process is clearly explained on the Abbott Lyon website.”

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“Fab quality, amazing prices and personalised just how we want them!”

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“Abbott Lyon dealt with my questions very effectively and very fast. Brilliant customer service.”

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“Have purchased from Abbott Lyon a few times! A pair of earings I purchased for my daughter had a faulty clasp .. resulting in her almost losing one earing! I sent an email .. with photos and received a reply almost immediately! I received a full refund! I cannot fault the customer service at all Thank you Abbott Lyon”

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“Missing package at Christmas great customer service , kept in touch and refunded with no dispute Shame parcel never arrived which was not there fault as ive always been more than happy with there jewellery”

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“It's just like talking to a friend. They're friendly and helpful”

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“I received my necklaces and they are beautiful! Upon unpacking all my items I noticed one item was missing. Inside the box was a QR code with quick access to customer service. I sent a quick email and got an immediate response and follow up with a new order number for my missing item. Great product and great customer service!”

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“When I received the watch it was lovely so pleased with it on my wrist good quality and I like the style of the watch too. Would recommend Abbott Lyon for to buy some jewellery well worth the money.”

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“Really good communication between me placing the order and it being delivered. Turned up when they said, even though it was close to Christmas, and it was a lovely piece.”

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“The earrings i ordered look lovely can’t wait to wear them for my Birthday. 🥳”

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“Couldn't fault the AL team. Always ready to help and quick to respond.”

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“Absolutely love this jewellery brand for all members of my family I stocked up for my mother and my daughter for Xmas”

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“Comfortable, durable hoop earrings purchased as a Christmas present. Abbott Lyon gave me the option of a speedier delivery which came in handy, and was delivered promptly before the big date. My partner was impressed with the quality and the good fit. Looking forward to checking back on any newere styles that come through as will happily purchase for other special occasions. P.S - packaging was an experience on its own, props for that !”

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“Took their time to notify me parcel was lost replaced the item which I’m still to receive and gave me unthinkable compensation top class service 👏🏻”

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“I have ordered my jewellery from this company for a few years and I am always happy with the items received. Their customer service is great, always so helpful and respond within 24 hours. Thanks so much and I can’t wait to receive my new personalised ring!”

Helpful Report

Abbott Lyon is rated 4.4 based on 22,232 reviews