Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.43

4.4 Rating 21,789 Reviews

84 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 3rd April 2026

2840

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to thank all concerned in helping me get to the bottom of a missing gift that I purchased, the problem was the delivery agency ( as usual ) Abbot Lyon responded immediately and were very polite and professional… 10 out of 10 thanks very much”

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“Horrible customer service, horrible shipping experience, no refund, literally a violation of all consumer rights. Will be recommending that everyone I know avoid at all cost”

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I'm so sorry to see that your order was lost in transit, Hollie. The team have been in touch by email to issue a full refund and if there's anything else at all that we may be able to assist with, please don't hesitate to reach back out to us

“The pieces are stunning and timeless and incredible quality! I will keep these forever. The website was very easy to use and customer service is amazing!”

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“Not recieved it”

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I'm so sorry that your order wasn't received, Stacey! I have had a look into this and can see that our team have issued a replacement order for you. We hope that this arrives swiftly and safely and will keep an eye on this for you!

“I was worried about my necklace arriving before Christmas however I contacted the Abbott Lyon team and they were a great help. My necklace arrived when they said it would and was packaged beautifully. I will definitely buy from here again.”

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“These products are quality... I ordered pearl dropper earrings and a gold bracelet Thet are beautifully packaged and of great quality. I had a problem with deliver from Evri. However, as soon as I e mailed customer service, they were so prompt and helpful in dealing with sending out a replacement of both items which I received by return A M A Z I N G! Thank you.. Keep up the excellent work .. products and awesome customer respect and service.”

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“Made an error while ordering and customer service quickly responded and sorted me out 5 stars”

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“Nice jewellery when it actually arrives. I ordered 2 of the same item because I needed Christmas delivery. I changed my mind on the one that came but the second order has never arrived and I’ve been charged for it. I’ve had no replies to emails and the AI chat is useless.”

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“The service was fantastic, it arrived quickly and perfectly packed! Constant shipping updates too! The quality of the products is amazing!!”

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“Bought a lot of jewellery over the festive period from yourselves and was delighted will all the products.”

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“Love my new pieces 😍”

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“Easy and fun to make personalised gifts for my loved ones”

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“The products are such amazing quality! Quick delivery and amazing customer service”

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“So helpful and really quick to reply to my email definitely recommend to friends and family”

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“I ordered a gift on the 21st December for Christmas. I then contacted the live chat to be told it was lost in transit. I’ve contacted 4 times, left multiple emails and still no response. I haven’t received my order or a refund. SHAMBLES”

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“Customer service was the best I have ever known! Fastest reply to an issue I had with my purchase from any other company and my replacement came the very next day! Outstanding service!! A*****”

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“My necklace was beautiful but unfortunately the clasp was faulty. After contacting customer service and attaching a photo of the faulty clasp, I was given an instant credit for the full price of the necklace and was not required to return it. I used the credit to buy a replacement item. Fantastic customer service. Thank you !”

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“Poor communication, was ignored rather than helped. Wouldn’t order again.”

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“Beautiful jewellery and super fast delivery”

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“i’m absolutely delighted with my most recent purchases from Abbott Lyon. I purchased a gold hoop bangle with hearts on. Some gold hoop Moon and star earrings. And some gold and brown drop earrings they are absolutely stunning. My order arrived really quickly and the quality is amazing”

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Abbott Lyon is rated 4.4 based on 21,789 reviews