Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 22,818 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st July 2026

2842

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the gift box’s and gift bag order wrong. Sent out new still wrong. Asked for a refund but customer service didn’t read/listen to message just sent out more box’s. Waste of money and time as had to already give the present. Ended up with many gift box’s that are just a waste. Asked to send back for a refund however was declined. Feel let down by the customer service.”

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“Bought a christmas present for daughter and daughter n law on the 30th November.i was guaranteed multlple times they would be here for Christmas. It is now Christmas morning and the jewellery is still not here. I will never order again.”

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“Excellent product great quality and superb communication throughout the order. Thank you so much”

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“Easy purchase fab customer service Beautiful items”

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“I really wish I was able to leave a better review. But since you asked. I still have not received my items, I only received the bracelets that were not personalised and hand chain. I am still waiting to receive the personalised necklaces and bracelet. This is so disappointing as I ordered for this on the 5th of December, spending some good money. Why accept orders knowing fully well you cannot meet up with the demand! I still reached out to yous over the weekend and was told I will get them by Tuesday🥹 The hand chain and bracelet I received look beautiful. However im sad I did not receive my order in full.”

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“Didn’t get my gift ordered in November. No reply from customer service!”

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“Brilliant products and good value with prompt delivery and lovely packaging”

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“Fast and efficient delivery.”

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“Bought “Custom Zodiac Coin Necklace (Gold)”. Overall, the product appears good (only had it a couple of days). The delivery and customer service were lacklustre. Bought on 28/11/2025. Confirmation email on 28/11/2025 and stated it would be arriving between 14/12/2025-17/12/2025. 18/12/2025 I composed and sent an email about the situation and was informed that the package is guaranteed to arrive by 17/12/2025 (which was yesterday) so they changed the date of arrival to 23/12/2025. 22/12/2025 received an email which changed parcel arrival to 24/12/2025. 24/12/2025 parcel arrived. I suspect the customer service emails were (at the very least) assisted with AI given the date mistake (saying it was guaranteed to arrive but 17/12/2025 when it was already 18/12/2025) and the email responses being similar to the company AI chatbot responses. Only contact is via email, no phone .”

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“I bought 3 silver personalised necklaces for our Grandaughters and they were nicely presented, very delicate and they all loved them. Thank you.”

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“I have the personalised heart pendant and ordered one for my daughter-in-law on the birth of our granddaughter. It is a lovely pendant to wear on a choker or longer style chain, especially chains with a larger link. I would recommend this product.”

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“Really pleased with the quality of the Abbott Lyon jewellery. The customer service is great to quick response to any queries. Thank you for some great pieces this year.”

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“Beautiful jewellery and excellent customer service ,department who are easy to reach”

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“When I opened the parcel my eyes were enlightened by such a great ring with unreal detail and uniqueness.”

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“Was promised delivery before Christmas even tho I ordered in November, gift hasn’t arrived and I am now let down at Christmas”

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“Great service. My bracelet went missing in transit, new one sent out - no problem. Jewellery is very good quality and nice packaging”

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“Amazing quality custom jewellery, the reason I keep coming back and buying more.”

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“Very pleased with my product I like it very much and I recieved it very quickly to had to get some links taken out but it's very lovely watch thanks”

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“Missing part to necklace disappointed as its a Christmas present tried to contact Abbott lyon but as yet heard back ordered in plenty of time very upset”

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“Really pleased with my 6 named necklace (grandchildren) it’s absolutely stunning, I’m over the moon with it. It’s such a lovely piece of jewellery. Thanking you so much very grateful.”

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Abbott Lyon is rated 4.5 based on 22,818 reviews