Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 22,817 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st July 2026

2842

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t receive parcel so daughter has one less Xmas present”

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“Absolutely delighted with my purchase of gifts for my daughter’s they were delighted with them quality of jewellery is first class I have bought jewellery from low end to high end and I am very happy with them will definitely be purchasing again thank you for free gift and the deal of buying one getting one free .”

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“Has not been received yet. Little to no contact about delivery information.”

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“Shocking. There aren’t enough words to describe how bad my experience has been and I can’t actually review the product as they never bothered to make it in time but the conduct of the company has been shambolic. I ordered a photo locket with gift wrap in November as a Christmas present with estimated shipping, which I paid extra to ensure arrival on time, was due to be 14-17th December. It is now 24th December and the item has just been shipped which is an absolute disgrace. While I understand the nature of production and postal delays at this time of year there can be no excuse for being this far behind for what’s obviously such an important present. This is all the more frustrating as when I have requested updates on my order I have been given assurances that the product was “guaranteed” to have arrived by December 23rd, this was obviously lies as it didn’t happen and hadn’t looked likely to for days beforehand. The latest response received today now says the item will not be gift wrapped (which will correctly be refunded) as they would rather get the item out than wait any longer but it is already too late. The whole situation has been handled terribly and for the product to not even be finished 7-10 days after it should have arrived is inexcusable. I will be staying well away from Abbott Lyon in the future and would strongly advise anyone else to do the same.”

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“Love the necklace I received from you, i am wearing it all the time.it was just what I wanted and im pleased I treated myself.”

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“The pictures online looked so much better than the actual thing, only chose a short name on a ring, (6 letters) detail was not ( in my opinion) very clear, was actually in two minds whether to still give it as a present. The information on delivery, was good, kept up to date.”

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“Absolutely excellent customer service, couldn't fault it! My earrings were due to be delivered on the 23rd December, so I thought it was cutting a bit fine for a Christmas present. However, they arrived 5 days early! Beautiful quality, very happy with them, thank you so much.”

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“Everything was perfect and even arrived earlier that what it was meant to originally. The necklace is lush and is exactly what i wanted to treat myself with this Christmas :)”

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“Beautiful piece of jewelry you can tell it's been made with special care, can't wait for my daughter to see it, the customer care department were amazing helped me every step of the way, thank you Abbott Lyon”

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“Love their jewellery. Long lasting and looks beautiful too”

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“Quality Items and quality customer service, what an absolutely fantastic company to deal with. Highly recommend!”

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“Really beautiful and sturdy piece of jewellery given it was personalised i worried it might be weaker at the joints but its great!”

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“Received my necklace with my daughter’s name on it and it was perfect! It’s the best gift to give a to any mamma or even a push present!”

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“Delivery took a little longer than expected but it was Black Friday and they had excellent deals on so understandable. First time using Abbott Lyon and will definitely use again”

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“Abbott Lyon can’t be beaten for quality items and their prices don’t reflect the actual quality of them,I have bought similar items from other places and they are not a match for Abbott Lyon’s,I had to reach out to customer support and again they answered pretty much straight away and sorted out and put my mind at ease as I was panicking waiting for an item to arrive they told me when it would arrive and it did !!! I would never buy from anyone else and would highly recommend them to anyone thank you so much”

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“First time using Abbott Lyon and service was fantastic,the jewellery is Christmas gifts for my daughters ,but as it was so beautiful I treated myself.will definitely use again and would and have recommended to friends”

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“Excellent Customer Service! This is my first time dealing with Abbott Lyon. I used the mmm to buy my daughter a gift. Although there were problems with the courier I had to credit the Customer Service Department who were FANTASTIC! Products are of a similar quality to that of the team! Will definitely be back.”

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“Love the jewellery, all my jewellery is from them now!”

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“Love my earrings and the personalised bracelets. Great quality and came in time for Christmas”

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“Well I ordered another necklace on the 2nd of December whiich never arrived I paid on Klarna and 1st payment went out on 2nd December. Can I please just cancel it as it’s no good now I will cancel my payment from Klarna thank you”

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Abbott Lyon is rated 4.5 based on 22,817 reviews