Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.34

4.3 Rating 13,370 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service but didn’t think the quality was great considering the price”

Helpful Report

Heya Thanks so much for your review, and we're pleased you were impressed with our service. We'd love some more feedback on how we could improve our products, so feel free to email help@abbottlyonsupport.com with any suggestions 😊 Many thanks

“Engraving is so tiny that it really is not worth having, quite disappointed with it.”

Helpful Report

Hi Allison I'm sorry, that's super disappointing for us to hear too! It should look a similar size to the preview you see on the site. Can you pop us over a picture to help@abbottlyonsupport.com and we'll see what we can sort out for you? Many thanks 😘

“It took longer to arrive than expected ( although Australia Post's Express delivery was abysmal as well, taking 2 days for the parcel to travel about 25-30 kilometres). As it was a 21st birthday present, it was disappointing.”

Helpful Report

Hi Wendy Oh no, we're really sorry about the delay! We've passed your feedback on so we can ensure the service is simple and swift going forward. Sorry for any disappointment caused.

“I ordered on the 25th November for delivery to Dubai. I am still waiting and it’s getting close to Christmas. Totally unacceptable. This should be sent by a reliable courier company. Disappointed so far!”

Helpful Report

Hi Anant Thanks for taking the time to leave us a review, and we're really sorry that you had delays receiving your parcel. Sometimes international parcels can get caught up clearing customs, but I know this must have been super frustrating for you in the lead up to Christmas. I hope you've safely received everything now, but if we can do anything more, please email help@abbottlyonsupport.com and we'll be happy to help. Many thanks

“The last reply I received did not contain the information I required, so was not helpful”

Helpful Report

Hiya Kristie So sorry to hear this, I totally understand, and I've fed this back to the agent who dealt with your query. Thanks for the feedback so we can continue to improve 😊

“I wasn’t very impressed with this product, hence the return. The metal was a lot more pink than what I would consider rose gold to be, and the finishing on the chain and the zoo were just not up to standard. I was so disappointed as I loved this bag online!”

Helpful Report

Hi Ciara Thanks for your feedback, and we're so sorry you're so disappointed - this makes us super sad too! We've fed this back to be investigated - we want you to be showing off your new Abbott Lyon all over Insta! Many thanks

“The Mauve pink moda handbag is very lovely. However, the retail price is £59 but it appears to have increased to £69 in time for Christmas.”

Helpful Report

Hi Jade Thanks for your feedback, we always take what our customers say on board so we can improve for the future. Prices can change at any time, based on lots of factors - but we do make up for it by offering some fabulous deals. Make sure you're signed up to the newsletter to stay up to date! Many thanks

“Very dissapionted I ordered the blush watch and when I opened the watch I received it looks more like the rose gold one it has all dirty figure marks on it .It definitely doesn't look like it's photo it's missing the finesse .I JUST hope my daughter won't be to dissapionted at Christmas. We move to Ireland on Monday so haven't got time to send it back”

Helpful Report

Hey there Oh no, we're super sad to hear about this. I can't see you've been in touch with us directly, so hopefully all's well now. Do feel free to email or Livechat us with any issues - we're always on hand to help 😊 Many thanks

“I love the product for my wife but unfortunately I bought it 1 day before Black Friday so could of got 30% off the next day , wish I had waited”

Helpful Report

Hi Paul Thanks for your feedback, and so sorry you missed the 30% offer. I can see you still benefitted from 20% off your whole order, so you were able to grab a great deal 😊 Make sure you're signed up to the newsletter to be first to know about upcoming offers! Many thanks

“Ordered the Bella wallet in white & with rose gold initials sadly when it arrived it was marked so think their quality control department needs looking at awaiting a replacement”

Helpful Report

Hi Sharon I'm really sorry to hear this - we pride ourselves on our high quality so we'll be looking into this. Thanks for the feedback! x

“Just upset that I requested the watched to be engraved and it didn’t get engraved. It was a birthday present for my sister. That little extra touch was going to make the present so special. Just upset it got missed out. Other then that everything else was fine.”

Helpful Report

Hi Jessica, Thank you for taking the time to leave us a review. I am ever so sorry to hear the item arrived without any engraving. I have sent you an email so that we may rectify this issue for you. Please accept my apologies for the inconvenience caused. Kind regards, Dave Abbott Lyon Team

“The blazer arrived on time, however it was very creased and was not packaged well considering the price. The blazer also had a number of loose threads which I was not pleased about.”

Helpful Report

hi there, Thank you for taking the time to leave us a review. I am ever so sorry to hear your item arrived in such a poor condition. We do expect our packaging to reflect our brand, however this was not carried out on this occasion. I have sent an email to you so that we may rectify this issue. Please accept my sincere apologies for any inconvenience caused. Kind regards, Dave Abbott Lyon Team

“I ordered a wallet for my best friends birthday. It arrived quickly but unfortunately arrived in the wrong colour! It’s was personalised too. I’m yet to receive a reply from the customer service team... I’m really disappointed.”

Helpful Report

Hi Sarah, Thank you for taking the time to leave us a review. I am ever so sorry you received the incorrect colour. I can see we have been in touch to rectify this issue and I hope your friend loved the product. If you have any questions do get in touch with our customer support team. Kind regards, Dave Abbott Lyon Team

“Still haven’t received my order and my tracking has not been updated for 7 days. Initial tracking site redirects to New Zealand post when it should to aus post. Confused where my order is”

Helpful Report

Hi Shae-Lyn, Thank you for taking the time to leave us a review. I am sorry the incorrect tracking feed was provided in the dispatch confirmation email. I have sent you an email with the correct tracking information . If you have any questions do get in touch with our customer support team. Kind regards, Dave Abbott Lyon Team

“I paid for next day delivery but still received my order one week later.”

Helpful Report

Hi There, Thank you for taking the time to leave a review. I am ever so sorry to hear that your parcel arrived a week after the purchase date. I have sent an email to rectify this issue for you. Please accept our apologies for the delay. Kind Regards, Dave Abbott Lyon Team

“I really love my watch and all Abbott Lyon items but I have been so disappointed with the straps. I am on my third strap since last Christmas. I can’t fault the service as I had a new strap sent to me free of charge the first time, the second time it had a discount. The third strap was still not the best quality but I really didn’t want to complain again, the catch was loose and the first day I wore it, it fell off three times. My partner has since adjusted it for me but I really feel that it shouldn’t be necessary. I really do love my rose gold watch and a lot of other designs and bags but I have been put off purchasing any more from Abbott Lyon 😔”

Helpful Report

Hi Sarah Thanks ever so much for your review, and I'm so pleased to hear how impressed with our service you are. I'm ever so sorry to hear that you've been let down with some product issues. We pride ourselves on our quality so we do need this feedback so we can continue to improve - I'll pass this on to our suppliers. Please do get in touch with help@abbottlyonsupport.com so we can resolve any issues for you - we never want any of our customers to feel unhappy with their Abbott experience. Kind regards Kat Customer Support Manager

“I love Abbott Lyon and always purchase gifts for myself and family here. But I am sad to say I’m a little disappointed with my sisters birthday present for her 30th. Then bangle itself is lovely however the engraving is so faint you can hardly see it. Which is a little disappointing as we went for this particular bracelet for the engraving.”

Helpful Report

Hi Vicky Thanks so much for leaving your review, and I'm so sorry to hear of the issues with your engraving - I would really love to resolve this for you right away. I can't see that you've been in touch already so I will email you directly to get this rectified. Sorry for any inconvenience. Kind regards Kat Customer Support Manager

“As much as I love Abbott Lyon the last order I had was the wrong watch.”

Helpful Report

Hi there Thanks for your recent order and for taking the time to review us here at Abbott Lyon. I'm so sorry to hear of the mix up with your order! I can't see that you've been in touch with us already in regard to this, so would you email help@abbottlyonsupport.com so we can get this fixed for you? I'm ever so sorry for any inconvenience caused. Kind regards Kat Customer Support Manager

“Watch and bag arrived in post but paid extra £10 for engraving on bag which was not done 😡”

Helpful Report

Hi Kim Thanks ever so much for taking the time to leave us a review, and I am so sorry to hear of the error made with your order. Please rest assured that this is most unusual, and we will get this resolved for you swiftly. Unfortunately I can't see that you've been in touch with our Customer Support Team just yet, so I will pop you an email directly to get this rectified. So sorry for any inconvenience caused. Kind regards Kat Customer Support Manager

“I purchased a watch and when I received it the clasp would not click in I then had to return the watch to be repaired”

Helpful Report

Hi Frankie Thank you ever so much for taking the time to leave us your feedback, and I am sorry that you had some issues with your watch. This really is most unusual, but as you know, your watch is covered by our 2 year warranty, so on the rare occasion that a fault like this occurs, we will of course replace it for you. I can see that you've been in touch and this is all in hand, but if we can assist further, please don't hesitate to get in touch. Sorry for any inconvenience. Kind regards The Abbott Lyon Team

Abbott Lyon is rated 4.3 based on 13,370 reviews