Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

4.3 Rating 11,388 Reviews

80 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 20th June 2025

2654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for next day delivery but still received my order one week later.”

Helpful Report

Hi There, Thank you for taking the time to leave a review. I am ever so sorry to hear that your parcel arrived a week after the purchase date. I have sent an email to rectify this issue for you. Please accept our apologies for the delay. Kind Regards, Dave Abbott Lyon Team

“I really love my watch and all Abbott Lyon items but I have been so disappointed with the straps. I am on my third strap since last Christmas. I can’t fault the service as I had a new strap sent to me free of charge the first time, the second time it had a discount. The third strap was still not the best quality but I really didn’t want to complain again, the catch was loose and the first day I wore it, it fell off three times. My partner has since adjusted it for me but I really feel that it shouldn’t be necessary. I really do love my rose gold watch and a lot of other designs and bags but I have been put off purchasing any more from Abbott Lyon 😔”

Helpful Report

Hi Sarah Thanks ever so much for your review, and I'm so pleased to hear how impressed with our service you are. I'm ever so sorry to hear that you've been let down with some product issues. We pride ourselves on our quality so we do need this feedback so we can continue to improve - I'll pass this on to our suppliers. Please do get in touch with help@abbottlyonsupport.com so we can resolve any issues for you - we never want any of our customers to feel unhappy with their Abbott experience. Kind regards Kat Customer Support Manager

“I love Abbott Lyon and always purchase gifts for myself and family here. But I am sad to say I’m a little disappointed with my sisters birthday present for her 30th. Then bangle itself is lovely however the engraving is so faint you can hardly see it. Which is a little disappointing as we went for this particular bracelet for the engraving.”

Helpful Report

Hi Vicky Thanks so much for leaving your review, and I'm so sorry to hear of the issues with your engraving - I would really love to resolve this for you right away. I can't see that you've been in touch already so I will email you directly to get this rectified. Sorry for any inconvenience. Kind regards Kat Customer Support Manager

“As much as I love Abbott Lyon the last order I had was the wrong watch.”

Helpful Report

Hi there Thanks for your recent order and for taking the time to review us here at Abbott Lyon. I'm so sorry to hear of the mix up with your order! I can't see that you've been in touch with us already in regard to this, so would you email help@abbottlyonsupport.com so we can get this fixed for you? I'm ever so sorry for any inconvenience caused. Kind regards Kat Customer Support Manager

“Watch and bag arrived in post but paid extra £10 for engraving on bag which was not done 😡”

Helpful Report

Hi Kim Thanks ever so much for taking the time to leave us a review, and I am so sorry to hear of the error made with your order. Please rest assured that this is most unusual, and we will get this resolved for you swiftly. Unfortunately I can't see that you've been in touch with our Customer Support Team just yet, so I will pop you an email directly to get this rectified. So sorry for any inconvenience caused. Kind regards Kat Customer Support Manager

“I purchased a watch and when I received it the clasp would not click in I then had to return the watch to be repaired”

Helpful Report

Hi Frankie Thank you ever so much for taking the time to leave us your feedback, and I am sorry that you had some issues with your watch. This really is most unusual, but as you know, your watch is covered by our 2 year warranty, so on the rare occasion that a fault like this occurs, we will of course replace it for you. I can see that you've been in touch and this is all in hand, but if we can assist further, please don't hesitate to get in touch. Sorry for any inconvenience. Kind regards The Abbott Lyon Team

“There seems to be a problem with the clasp...it won’t secure properly and I can’t adjust it. Please advise ASAP”

Helpful Report

Hi Jamie Thanks for your feedback, and I'm so sorry that you've had some problems with your watch clasp. I see that you've been in touch today via email, and we have resolved this for you, so your replacement should be in perfect working order! So sorry for any inconvenience. Kind regards Abbott Lyon Team

“I have not yet received my item and it has been almost 2 weeks. Delivery was supposed to be 2-3 working days”

Helpful Report

Hi Huldah Thanks for taking the time to write us a review, and we're sorry that your order didn't make it to you. I see that you've already been in touch with our super helpful Support Team, and we arranged a replacement parcel - as well as refunding your postage charge. Hopefully your order has now safely made it to you and you're enjoying your shiny new Abbott Lyon. Please don't hesitate to get in touch again if there's anything further we can help with. Kind Regards Abbott Lyon Team

“I was very disappointed when my mirror watch arrived and was already tarnished/missing part of the rose gold overlay on the side of the watch.”

Helpful Report

“Sadly had to send back my little luxe rose gold bracelet as the chain broke after 2 days wear. Sent it back to an exchange in hope that I will have more luck with this one as the bracelet is very nice. The watch is great though!”

Helpful Report

“I am still waiting for a manager to call me back 7 days later!”

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“Watch doesn't work. Hopefully a dodgy battery but maybe you should check they work before shipping”

Helpful Report

“Hi, my watch is absolutely stunning however it’s been delivered with a crack in it. How do I go about getting it exchanged? Thanks I’m advance.”

Helpful Report

“Product was good. Been over a month since I placed my order and still have not received the whole order. Customer service was good, they got back to me quickly but did not tell me they would have to back order after it was lost therefore still waiting so missed being able to give it to a friend for their birthday. Very disappointed as I love the products, the rest makes me scared to order again.”

Helpful Report

“I ordered the Kensington 40 black leather watch. When it came, I was very disappointed with the straps. They were more grey than black, very stiff and felt like sued. This was my first purchase and I'm not sure I'll be buying a watch online again.”

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“Don’t get me wrong, the products are beautiful, but they are also apparently for people with no wrist bones!! Absolutely TINY. I’m returning them.”

Helpful Report

“I purchased my first watch from here about 6 months ago, which then broke. So I had to pay to send it back and finally got a fixed watch returned. I then purchased another two watches on the buy one get one free deal and yet again, a watch was delivered broken. It’s also difficult to get replies from the company and there have been many emails where I’ve never received a reply.”

Helpful Report

“Customer service were not helpful after receiving a marble watch which did not look like the picture, the marble effect was only to one corner of the dail which did not look nice.”

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“Great watch and product, but got double charged through Amazon pay and Abbot Lyon. Abbot Lyon customer services were pointless, still waiting for a refund 2 weeks on. Very disappointing.........”

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“I previously had a Abbott Lyon watch it had been bought for me as a present I had it about 2 and a half years and the catch started to just open on its self so I only wore it on special occasions when I went away I took it with me as I did love the watch but I lost it as it came of my wrist I was devastated as I loved it and like I say it had been a present I then bought another one the exact same kensington silver chain 40 watch when it arrived and I tried to wear it the same thing it wouldn’t close the casp I tried everything I am gutted as I do love the watches but it has stopped me from purchasing another one as I’m worried the same thing will happen I don’t like to complain and like I said I had my other watch for 2 and a bit years before anything went wrong but the same thing has happened on both with the clasp. I am currently waiting for a refund from the one I have sent back thank you.”

Helpful Report

Abbott Lyon is rated 4.3 based on 11,388 reviews