Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.34

4.3 Rating 13,356 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still havent recieved my order its taking a long time & it was for a birthday present which was well.over a week now. I'm disappointed with the delivery time.”

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“I still have not received this order.”

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“Just recived watches this morning very flimsy boxes last ones i bought were much safer boxes so really not pleased and never get replys from email ive sent car”

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“Great upbeat communications and packaging but iPhone 11 Pro Max case in blush pink with letter R just doesn’t look right. It was replaced but received exactly the same. Not central, too close to camera and not straight. Letter R on the website looks amazing then received a dull, flat and boring letter R. Obvious now that the image was full of reflective light which made the letter R stand out but my wife was so disappointed when opening the box and seeing what you get. Case is ok and fits the phone. £50 is very questionable.”

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“Up till now an ok company. This the 1st time I have sent something back, not a quick process, and communication is poor, posted on a 48hr last Thursday 08/08 still not had any confirmation of a refund. I'm used to another companies returns process(won't mention their name but they are huge) and as soon as the bar code is scanned in the Post Office a return of the funds is on it's way. All in all this would experience this time would make me wary of using them again unless 100% sure of keeping the items.”

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“I ordered two handbags with initials on them. One of them is fine, but the other isn’t. The letters are not neat and the rose gold goes over the lines and there is a blob of the rose gold above the first letter. Overall it just looks messy and not neat and tidy. I’m a little disappointed as I was so looking forward to these bags.”

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“the products sent to me were not checked and the bracelet has been sent faulty. It has rusted and the colour has come off. Not happy paying the price and getting a product like that and or knowing the colour will fade or come off after some time.”

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“The zip keeps getting stuck which I find annoying.”

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“My bag was scored and also the letters which slip onto the bag are very loose and they move about a lot. The J also looks out of proportion to the G. Very disappointed in the product. Wish I had ordered an alternative as either this was a bad choice or maybe all the products are not of as good a quality as they seem on instagram.”

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“Not as keen on my recent purchase as previous orders. Bag looks plastic & colour is more peach/ coral rather than nude. Quality is good though”

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“My bracelet arrived and it would only got a child! There were no choices of size when I ordered so I’m going to have to give it to my niece for her birthday but I really wanted it in my size! Wanted this one for a while!”

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“I have been super excited for this product but I haven’t received my item yet. For the past 5 days it has been received in country and nothing has happened from that. It has been over two weeks and I understand it is international shipping but the mail service has not even received it.”

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“Unfortunately I've had to return my order. There was discolouring on one of the rose gold handles and the chain looked cheap and the hook to attach the bag, looked like it was about to break. The embossing of my intials looked messing too. As a first time customer I'm highly disappointed specially for the price I paid. The only good point was there delivery was brilliant”

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“Absolutely gorgeous watches the only down side is that it made my wrists go green with in about 4 hours of wearing it”

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“Hi Unfortunately I still have not received my items. The email stated that the parcel had been dispatched on Monday 3rd June and I still have not hade confirmation that the items have arrived in the store to collect. I went into the store on Saturday to check but they hadn't arrived.”

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“The engraved initials arrived looking faded/scratchy which was quite disappointing - I would skip it.”

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“Never arrived”

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“Loved the offer that was on however personalisation engagement on the watch was incorrect even though it had the correct name on the paperwork. This is a birthday present which now I'm gonna have to return and give late and I'm top pay for postage. Will not be shopping from here again!”

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“The bag was much smaller than I had imagined, I could not even fit my phone in it!”

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“I bought a Personalise Chain Bracelet (Rose Gold) for my partner looks beautiful but the mechanism failed in a couple of days.”

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Abbott Lyon is rated 4.3 based on 13,356 reviews