Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.34

4.3 Rating 13,366 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missing the initials that I paid for! Very unimpressed as it was a gift. But watch is very nice. Once this has been rectified I would love to leave a glowing review as I got gifted a watch and love it!”

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“Service was quick. The watch was significantly too large for my wrist without enough holes on the strap which I found very strange.”

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“The braclet is beautiful and came in great time but it is so big and not adjustable. I wish it had extra adjustable links to make it fit all.”

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“I ordered 4 initial bracelets for my bridesmaids they have come back to my disappointment the initial are so fair it’s really difficult to tell they have been personalised very poor quality would not recommend”

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“I ordered a bag and it messed me about and took ages to come, then the day it arrived.. which they put in my bin outside!!!! Anyone could have taken it. The bag went into sale?! I’ve messaged customer services but still no response!”

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“The bag did come in great timing but looked totally different to what I thought I ordered the colours are totally different to what they looked like in the pictures really upset and disappoint”

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“I will be returning the bags”

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“Ordered reaplacment strap In grey thought it was leather turned out to be suede worn twice shows every mark looks like I have had it for years!!! Not pleased at all Initial watch was lovely had to go back to original metal strap”

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“Good looking watch but poor quality of used material and arrived faulty with a broken clasp.”

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Hi Aleksandra Thanks for your feedback, and we're so sorry to hear that! We really pride ourselves on our high quality so that's just as disappointing for us as it is for you! I can see you've returned this one already for a refund, so I hope it's all resolved for you now. Just email us at help@abbottlyonsupport.com if there's anything more we can do. Many thanks Abbott Lyon Support

“I was expecting good quality to say I was paying £39 for the rose gold bangle but I don’t think it was of high standards the quality of it was a bit disappointing”

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Heya Thanks so much for your feedback, and we're super sad to hear you think that! We really pride ourselves on our quality, so we're just as disappointed as you are to hear that. You're always welcome to return anything that's not personalised within 30 days too - we're sure there's something else you'll fall in love with instead! Check out our returns info here: https://www.abbottlyon.com/pages/returns-policy Many thanks Abbott Lyon Support

“Lovely design, efficient delivery/well packaged. However, poor quality handbag with scuffed front metal buckle/underneath lining. Stitching coming apart after minimal use.”

Helpful Report

Hi Conor We're pleased to see that you like the bag, but sorry to hear about the quality that it has arrived in! As our bags have a 1 year warranty on them, would you please be able to send us some photos of what has happened as we would love to get this resolved for you :) Many Thanks

“After a week I haven't received any answer from customer service and my package still hasn't arrived.”

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Hiya Sanae Thank you for taking the time to leave us a review. We're pleased to hear that you love your new Abbott Lyon :) Many Thanks

“Artery died within 2 weeks of receiving item”

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Hiya We're sorry to hear you've had issues with the battery on your watch. The battery wouldn't be covered under the 24 month warranty and can be replaced at almost any high street jewellers. However, it should definitely last more than 2 weeks as well! If you would like to contact us, we would love to get this resolved for you. Many Thanks

“Watch glass plate has fallen off and not damaged”

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Hiya Richard We're sorry to hear that your watch was faulty. I can see that you have been in touch with us, and we have sent out a replacement to you :) Many Thanks

“Webpage ordering all fine but delivery was messed up.”

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Hi Gillian Thanks for your review - glad to hear ordering was as easy as pie 🥧 We're sorry that there were issues with delivery though. We haven't heard from you directly, but if you get in touch, we'd love to get things sorted for you - help@abbottlyonsupport.com. Many thanks

“I have loved all of my purchases until after less than 6 months my watch strap fell apart. A recent clutch bag used twice has its stitching coming away on the buckle. So mixed reviews.......”

Helpful Report

Hey there Oh no, this is super sad to hear! You'll already know how amazing our products are usually, so don't be disappointed this time. I can't see you've been in touch with us yet, so I'll drop you a line to get this sorted for you. Many thanks 😘

“Order received a couple of days after it was placed. But upon opening the box the glass was out of the watch face itself. Contacting customer services is easy but it's the reply takes a couple of days. Not what I expect when paying over 100 pounds for something. The watch has been returned and was delivered on the ninth of January. I contacted them again on Tuesday to be told they havent received it yet, I checked tracking and it was delivered. I would advise anyone who reads this to avoid this company if you don't want the same problems I've had to deal with.”

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Hey there Donal We're really sorry to hear about this issue. As you know, you're covered by our 2 year Warranty, so I see we've arranged a replacement for you. Sorry about the delay in the return reaching us, but I hope everything is sorted now. Thanks for bearing with us over the post-Christmas period 😊 Many thanks

“The ivory is more of a cream and the extra i paid for my i initials to be stampe was a waste because barely visible to me dont think they stamped it well. The bag itself was nice and i like the bracelet style handle but I really bought it for the personalisation as my birthday outfit so less impressed.”

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Hi Sheri We're really sad to hear this - not what we'd expect from our products at all. We would love to get this sorted for you, but we don't seem to have heard from you. Can you message help@abbottlyonsupport.com so we can help? Many thanks 😘

“I still didn’t get my package yet”

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Hey there Osayoboyi We're really sorry you experienced a delay in your order reaching you. Unfortunately international parcels can sometimes be stopped by customs, so we ask you allow a little extra time just in case. As we've not heard from you, it looks like it's safely been received now - sorry for the delay. Just email help@abbottlyonsupport.com if we can do anything more. Many thanks

“Having previously bought and received jewellery from Abbott Lyon I decided to purchase a bracelet for my daughter and one for my niece for Christmas. This time however I have been really disappointed with these 2 items. The engraved bracelet I wish I’d taken to a local jeweller as you can barely see the name engraved. The items just seem smaller and thinner than would I would have imagined coming from yourselves,as for the packacking it is awful.I’ve always loved your packaging the little drawer boxes and the little cards inside. But this time one bracelet was wrapped around a thin piece of card and the other in a cheapish box and then stuffed in a Jiffy bag. These are Xmas presents So all in all disappointing. And not too sure if I’ll order again”

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Hi Jacqueline Oh no, this is super sad to hear! We're so sorry. We changed our packaging up before Christmas, and have had some great feedback on it - sorry that's not the case here ☹️ I can't see you've been in touch directly, so would you pop us over a picture of the engraving to help@abbottlyonsupport.com and we'll see what we can do for you? Many thanks

Abbott Lyon is rated 4.3 based on 13,366 reviews