Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

4.3 Rating 11,384 Reviews

80 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 20th June 2025

2654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Webpage ordering all fine but delivery was messed up.”

Helpful Report

Hi Gillian Thanks for your review - glad to hear ordering was as easy as pie 🥧 We're sorry that there were issues with delivery though. We haven't heard from you directly, but if you get in touch, we'd love to get things sorted for you - help@abbottlyonsupport.com. Many thanks

“I have loved all of my purchases until after less than 6 months my watch strap fell apart. A recent clutch bag used twice has its stitching coming away on the buckle. So mixed reviews.......”

Helpful Report

Hey there Oh no, this is super sad to hear! You'll already know how amazing our products are usually, so don't be disappointed this time. I can't see you've been in touch with us yet, so I'll drop you a line to get this sorted for you. Many thanks 😘

“Order received a couple of days after it was placed. But upon opening the box the glass was out of the watch face itself. Contacting customer services is easy but it's the reply takes a couple of days. Not what I expect when paying over 100 pounds for something. The watch has been returned and was delivered on the ninth of January. I contacted them again on Tuesday to be told they havent received it yet, I checked tracking and it was delivered. I would advise anyone who reads this to avoid this company if you don't want the same problems I've had to deal with.”

Helpful Report

Hey there Donal We're really sorry to hear about this issue. As you know, you're covered by our 2 year Warranty, so I see we've arranged a replacement for you. Sorry about the delay in the return reaching us, but I hope everything is sorted now. Thanks for bearing with us over the post-Christmas period 😊 Many thanks

“The ivory is more of a cream and the extra i paid for my i initials to be stampe was a waste because barely visible to me dont think they stamped it well. The bag itself was nice and i like the bracelet style handle but I really bought it for the personalisation as my birthday outfit so less impressed.”

Helpful Report

Hi Sheri We're really sad to hear this - not what we'd expect from our products at all. We would love to get this sorted for you, but we don't seem to have heard from you. Can you message help@abbottlyonsupport.com so we can help? Many thanks 😘

“I still didn’t get my package yet”

Helpful Report

Hey there Osayoboyi We're really sorry you experienced a delay in your order reaching you. Unfortunately international parcels can sometimes be stopped by customs, so we ask you allow a little extra time just in case. As we've not heard from you, it looks like it's safely been received now - sorry for the delay. Just email help@abbottlyonsupport.com if we can do anything more. Many thanks

“Having previously bought and received jewellery from Abbott Lyon I decided to purchase a bracelet for my daughter and one for my niece for Christmas. This time however I have been really disappointed with these 2 items. The engraved bracelet I wish I’d taken to a local jeweller as you can barely see the name engraved. The items just seem smaller and thinner than would I would have imagined coming from yourselves,as for the packacking it is awful.I’ve always loved your packaging the little drawer boxes and the little cards inside. But this time one bracelet was wrapped around a thin piece of card and the other in a cheapish box and then stuffed in a Jiffy bag. These are Xmas presents So all in all disappointing. And not too sure if I’ll order again”

Helpful Report

Hi Jacqueline Oh no, this is super sad to hear! We're so sorry. We changed our packaging up before Christmas, and have had some great feedback on it - sorry that's not the case here ☹️ I can't see you've been in touch directly, so would you pop us over a picture of the engraving to help@abbottlyonsupport.com and we'll see what we can do for you? Many thanks

“Good service but didn’t think the quality was great considering the price”

Helpful Report

Heya Thanks so much for your review, and we're pleased you were impressed with our service. We'd love some more feedback on how we could improve our products, so feel free to email help@abbottlyonsupport.com with any suggestions 😊 Many thanks

“Engraving is so tiny that it really is not worth having, quite disappointed with it.”

Helpful Report

Hi Allison I'm sorry, that's super disappointing for us to hear too! It should look a similar size to the preview you see on the site. Can you pop us over a picture to help@abbottlyonsupport.com and we'll see what we can sort out for you? Many thanks 😘

“It took longer to arrive than expected ( although Australia Post's Express delivery was abysmal as well, taking 2 days for the parcel to travel about 25-30 kilometres). As it was a 21st birthday present, it was disappointing.”

Helpful Report

Hi Wendy Oh no, we're really sorry about the delay! We've passed your feedback on so we can ensure the service is simple and swift going forward. Sorry for any disappointment caused.

“I ordered on the 25th November for delivery to Dubai. I am still waiting and it’s getting close to Christmas. Totally unacceptable. This should be sent by a reliable courier company. Disappointed so far!”

Helpful Report

Hi Anant Thanks for taking the time to leave us a review, and we're really sorry that you had delays receiving your parcel. Sometimes international parcels can get caught up clearing customs, but I know this must have been super frustrating for you in the lead up to Christmas. I hope you've safely received everything now, but if we can do anything more, please email help@abbottlyonsupport.com and we'll be happy to help. Many thanks

“The last reply I received did not contain the information I required, so was not helpful”

Helpful Report

Hiya Kristie So sorry to hear this, I totally understand, and I've fed this back to the agent who dealt with your query. Thanks for the feedback so we can continue to improve 😊

“I wasn’t very impressed with this product, hence the return. The metal was a lot more pink than what I would consider rose gold to be, and the finishing on the chain and the zoo were just not up to standard. I was so disappointed as I loved this bag online!”

Helpful Report

Hi Ciara Thanks for your feedback, and we're so sorry you're so disappointed - this makes us super sad too! We've fed this back to be investigated - we want you to be showing off your new Abbott Lyon all over Insta! Many thanks

“The Mauve pink moda handbag is very lovely. However, the retail price is £59 but it appears to have increased to £69 in time for Christmas.”

Helpful Report

Hi Jade Thanks for your feedback, we always take what our customers say on board so we can improve for the future. Prices can change at any time, based on lots of factors - but we do make up for it by offering some fabulous deals. Make sure you're signed up to the newsletter to stay up to date! Many thanks

“Very dissapionted I ordered the blush watch and when I opened the watch I received it looks more like the rose gold one it has all dirty figure marks on it .It definitely doesn't look like it's photo it's missing the finesse .I JUST hope my daughter won't be to dissapionted at Christmas. We move to Ireland on Monday so haven't got time to send it back”

Helpful Report

Hey there Oh no, we're super sad to hear about this. I can't see you've been in touch with us directly, so hopefully all's well now. Do feel free to email or Livechat us with any issues - we're always on hand to help 😊 Many thanks

“I love the product for my wife but unfortunately I bought it 1 day before Black Friday so could of got 30% off the next day , wish I had waited”

Helpful Report

Hi Paul Thanks for your feedback, and so sorry you missed the 30% offer. I can see you still benefitted from 20% off your whole order, so you were able to grab a great deal 😊 Make sure you're signed up to the newsletter to be first to know about upcoming offers! Many thanks

“Ordered the Bella wallet in white & with rose gold initials sadly when it arrived it was marked so think their quality control department needs looking at awaiting a replacement”

Helpful Report

Hi Sharon I'm really sorry to hear this - we pride ourselves on our high quality so we'll be looking into this. Thanks for the feedback! x

“Just upset that I requested the watched to be engraved and it didn’t get engraved. It was a birthday present for my sister. That little extra touch was going to make the present so special. Just upset it got missed out. Other then that everything else was fine.”

Helpful Report

Hi Jessica, Thank you for taking the time to leave us a review. I am ever so sorry to hear the item arrived without any engraving. I have sent you an email so that we may rectify this issue for you. Please accept my apologies for the inconvenience caused. Kind regards, Dave Abbott Lyon Team

“The blazer arrived on time, however it was very creased and was not packaged well considering the price. The blazer also had a number of loose threads which I was not pleased about.”

Helpful Report

hi there, Thank you for taking the time to leave us a review. I am ever so sorry to hear your item arrived in such a poor condition. We do expect our packaging to reflect our brand, however this was not carried out on this occasion. I have sent an email to you so that we may rectify this issue. Please accept my sincere apologies for any inconvenience caused. Kind regards, Dave Abbott Lyon Team

“I ordered a wallet for my best friends birthday. It arrived quickly but unfortunately arrived in the wrong colour! It’s was personalised too. I’m yet to receive a reply from the customer service team... I’m really disappointed.”

Helpful Report

Hi Sarah, Thank you for taking the time to leave us a review. I am ever so sorry you received the incorrect colour. I can see we have been in touch to rectify this issue and I hope your friend loved the product. If you have any questions do get in touch with our customer support team. Kind regards, Dave Abbott Lyon Team

“Still haven’t received my order and my tracking has not been updated for 7 days. Initial tracking site redirects to New Zealand post when it should to aus post. Confused where my order is”

Helpful Report

Hi Shae-Lyn, Thank you for taking the time to leave us a review. I am sorry the incorrect tracking feed was provided in the dispatch confirmation email. I have sent you an email with the correct tracking information . If you have any questions do get in touch with our customer support team. Kind regards, Dave Abbott Lyon Team

Abbott Lyon is rated 4.3 based on 11,384 reviews