Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,364 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 15th June 2026

Sharon L

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Abbott Lyon 5 star review on 9th May 2026

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Abbott Lyon 5 star review on 26th April 2026

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Abbott Lyon 5 star review on 22nd March 2026

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2845

Anonymous

Anonymous // 01/01/2019

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“Lovely jewellery, personalised to my daughter.”

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“Unfortunately the two bangles I ordered were not suitable for me. One was too big the other too small. The quality was second to none plus quick delivery. I’m currently looking for something else”

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“Absolutely love this jewellery x bought for most of my family who also love love love it ❤️”

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“Although the personalised locket I ordered was lovely, unfortunately the delivery was very slow. I made an order in November but the gift didn’t arrive in time for Christmas (11 days later than expected)”

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“Customer service was disgraceful promised delivery 18th didn’t arrive and didn’t inform me it was delayedhad to ask where it was then told me was gonna be 23rd as they were overwhelmed despite still putting out adverts for Xmas delivery why when they couldn’t handle what they already had it did arrive on 23rd but until it arrived was stressing whether it would spoke to a bot which then put me through to a human that used AI to answer my question which was a different answer to the bot then they checked with the bot before finally admitting that the bot was right the whole experience was stressful I will never shop with them again”

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“I chanced across this company when it popped up on Facebook. I initially ordered two pairs of mini hooped earrings in silver and gold and was so pleased with them that I ordered the interlinked crystal necklace and birthstone bracelet. They were equally lovely and reasonably priced. What I like about this family run business is the attention to detail even down to the packaging. They appear passionate about their products and that shines through with their excellent customer service. I'm sure I'll be tempted to order more in the future and will definitely be recommending to my family and friends.”

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“Shocking customer service”

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“From start to finish the experience was easy and well managed Pogress comunication was excellent The finished product was immaculate”

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“Woderful necklace. Excellent quality and exactly how I envisioned it. Came just intime for her birthday.”

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“Ordered in November when placing my order it stated would be here by 11th December. Very dissatisfied my items didn’t arrive in time for Christmas. Won’t be ordering again.”

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“My locket was so lovely, it wasnt too bulky like some lockets and looks lovely on.”

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“Fantastic customer service and lovely jewellery. Necklace arrived without the pendant and Abbott Lyon sorted the issue straight away. I'm very happy thank you.”

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“Item was very late, missed the date I needed it for (estimated date was earlier than this and it was still she) and wouldn't give me an option to refund even though the item hadn't been made yet. No communication from them either unless you constantly get in touch”

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“The jewellery looks great but unfortunately the customer service is horrendous after countless emails and complaints still no further forward in fact I still have not got any form of reply bar the copy and paste of please give your details even though I have countless times. Really disappointed with the service and has put me off ever shopping here again. I have also returned my items and still yet to receive my refund after 10 days really poor service”

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“Great quality, lovely necklace”

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“Quick delivery in a few days”

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“I’ve given my girlfriend the bracelet for Christmas and it’s unclipped twice and now yesterday it’s unclipped and we have lost it. With the money I have spent with you and for it to be that lose and unclipped it’s saddens me that we have lost a present that she really loved.”

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“Items look lovely but my daughter has yet to receive them as its not her birthday until the 7th.”

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“Had a lovely necklace from my husband and I bought a pair of earrings for my daughter in law in-law,both loved our gifts”

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“Have purchased many items now for various family members and they have all loved the pieces of jewellery. Abbot and Lyon is always my wife’s go to as well. Perfectly crafted and have yet to have any issues with any of them.”

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Abbott Lyon is rated 4.4 based on 22,364 reviews