Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

4.3 Rating 11,382 Reviews

80 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 20th June 2025

2654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting delivery of this item hopefully will arrive soon”

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Thank you for taking the time out to leave us this review, we really appreciate it! ✨

“Lovely bracelets but one wasn’t engraved”

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Thank you for taking the time out to leave us this review, we really appreciate it! ✨

“Christmas present for my daughter and I am delighted with my purchase. I purchased three different chains for her to wear together”

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Thanks for being such a loyal customer, Susan, it makes us so happy to hear you enjoy shopping with us! We are so grateful for your lovely feedback 💕

“Fast delivery. I also bought a gift bag which is nice too. The jewellery item came wrapped in tissue paper, so I'm glad I did. One would expect a gift box at least.”

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Thanks so much for your 5-star review, Joan! 🌟

“Order arrived very quickly and nicely packaged although the bracelet was a lot finer than I expected”

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Thank you so much for your kind feedback, Vicky - it's great to hear that you're happy! 💕

“Loved it would totally recommend 👍”

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Thank you so much for taking the time out to review your order, Susan - we're delighted to hear that you're happy! ✨

“Bought for my daughter. She absolutely loved it!!!”

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Thank you so much for taking the time to leave us this 5-star review! 😍

“I have emailed your customer services requesting I have to return this as I ordered the wrong colour of gold. Your email does not recognise my email address and not accepting my email, please advise.”

Helpful Report

Oh no we're so sorry about this Evelyn, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with your return! The email is returns@abbottlyon.com, if you still have issues we can be contacted via Live Chat on our website & WhatsApp✨

“Pleased with my purchase. I have a metal allergy but my skin is fine with this jewellery”

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We truly appreciate you going out of your way to leave us a review, Assunta - it makes our day to hear that you've enjoyed shopping with us here at Abbott Lyon! ❤

“Great quality! Great communication.”

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Thanks so much for your review - it makes our day to hear how happy you are! ✨

“Very pleased with the necklace it’s lovely just disappointed that it arrived loose in box so wasn’t nicely presented as you would expect !!”

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We're super grateful for the time you've taken to share your feedback - it's fab to hear that you're loving your recent order & we hope to see you again soon! ✨

“Really pleased with the quality”

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Thanks so much for your review - it makes our day to hear how happy you are! ✨

“Product looks good service good delivered as stated”

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It's always our aim to provide top-class customer service so it's fab to hear that you've had a positive experience - thank you for your feedback! ❤

“Could have done been a bit longer in length”

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Thank you so much for the review, if you ever have any questions regarding your recent AL order or you need some support then you can always reach us at help@abbottlyonsupport.com

“Love the jewellery but one bracelet is right fitting”

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Thank you so much for the review Kerry, if you ever have any questions regarding your AL items or you need some support then you can always reach us at help@abbottlyonsupport.com 💖

“Beautiful, high quality products and reasonable prices considering the quality.”

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Thank you so much for taking the time to leave us this 5-star review! 😍

“Ordered a personalised bracelet which had all the initials of our 7 childrens names on it. The first one arrived with a letter missing, I offered to return so they could ammend but no they insisted on sending a new replacement. That arrived all initials there but the toggle on one side was loose and it wouldnt stay tight round my wrist so fell off again they are sending out a replacement FOC - The bracelet and the jewellery are very pretty and different and the customer service is fantastic!”

Helpful Report

Please accept our apologies for issues you experienced with your order, Lisa, as this isn't the high-quality experience we expect you to have with us. We are delighted to hear that we were able to resolve this promptly for you and we really look forward to welcoming you back again soon here at Abbott Lyon💕

“Beautiful piece of jewellery and is very eye catching. The only thing I would have liked is for it to have been a little longer. It just about fits and for anyone with a larger neck it would not fit them. I think the an option for a larger size should be offered for future customers.”

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Thank you so much for taking the time out to leave us this review, Zoe! So delighted to see that you are happy with your new AL items, it really is such a gorgeous piece! I will be sure to pass this feedback onto the team✨

“Customer service is great!”

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Thank you so much for your kind comments, Gabriella - it's always our aim to provide top-class customer service! ❤️

“Bought this bracelet bundle for my Daughters Xmas present. It is absolutely beautiful. Just a comment regarding the size of the figaro bracelet, it is extremely small fitting. Luckily for me my daughter is very slim and has small wrists otherwise if it had been for me I would have had to return it. Hence the 4 star review”

Helpful Report

Thank you Sandra, for your wonderful 5* review and helpful feedback! ❤ Please feel free to contact us on LiveChat, Whatsapp or through email if you or your daughter ever feel your Figaro bracelet is too small as we'd be more than happy to help you with this ✨

Abbott Lyon is rated 4.3 based on 11,382 reviews