Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.33

4.3 Rating 13,355 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely! Great value for money. 4 stars because the chain was in a knot when I received it, so had to unmuddle it but not a massive problem. Love Abbott Lyon”

Helpful Report

Thanks ever so much for your lovely comments, Barb! We commend our warehouse on the care & efficiency that they put in to packing every order, so I can only apologise profusely that you have received your order presented in anything less than perfect condition. We'll be sure to highlight this with the relevant team. If you do need any further support, please do email us at help@abbottlyonsupport.com and we will be here to assist you.

“The bracelet was beautiful (5 star), packaged well and promptly delivered Unfortunately, the bracelet was not the length of 7.5 inches as stated in the description so it did not fit and sadly had to be returned hence 4 star review instead of 5.”

Helpful Report

Hi Yvonne, thank you for this feedback - I will be sure to pass this onto the team! I am sorry to hear your bracelet is not the right length. I have taken a look and can see that you are still within the exchange period, so I have just sent across an email to you, to see if we can find you the perfect replacement piece. ❤️The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Stunning product, delivery was a little slow but worth the wait.”

Helpful Report

Thank you so much for taking the time out to review your Abbott Lyon item - we're delighted to hear that you're happy! ✨

“Lovely jewellery.”

Helpful Report

We are so grateful that you took the time to leave this review, this really means a lot to us! We hope to see you again soon✨

“Although the finished jewellery is beautiful and well made. The time it took to come and the apologies for delays leaves one with very little confidence in the company. They need a better turn around with the named jewellery”

Helpful Report

We're so sorry to hear that you were waiting a little longer than expected for your jewellery- our bespoke pieces take some extra time to be carefully hand-made, custom to you! We hope you love your order & if you have any issues, please don't hesitate to get in touch at help@abbottlyonsupport.com

“Lovely bag! Great service, nice packaging.”

Helpful Report

Thank you so much for taking the time out to review your Abbott Lyon item - we're delighted to hear that you're happy! ✨

“Very happy with the look. Feels a little fragile. So, I will have to be careful when and where I wear it. But I ordered it for my wedding day. So, it will be perfect. I want to buy my daughter a necklace now in gold. As a wedding gift. Very beautiful indeed.”

Helpful Report

Thank you so much for taking the time to leave this review for us, Jody & this will look stunning on your wedding day. We look forward to welcoming you back again soon here at Abbott Lyon! ✨

“Just arrived today looks very pretty”

Helpful Report

Great to hear that you love your new AL piece, Alexa! Thank you so much for leaving us a review! ❤️

“Service was good. Replied to my email within half an hour.”

Helpful Report

Thank you so much for reviewing your recent customer service experience, Gloria - we're delighted to hear that it's been a positive one! We hope to see you again soon! 🌟

“You stated that the order would take 2 to 3 weeks but it was just over 4 weeks. Other than that, the bracelet was beautiful and we were delighted with it.”

Helpful Report

We're super grateful for the time you've taken to share your feedback - it's fab to hear that you're loving your recent order & we hope to see you again soon! ✨

“The packaging was luxurious and”

Helpful Report

Thank you so much for taking the time out to review your Abbott Lyon item - we're delighted to hear that you're happy! ✨

“I loved the present when it arrived for my granddaughters 21ST birthday, only fault is it took so long to arrive, her birthday was on 4th February, at it came nearly eight days after it was supposed, too slow service.”

Helpful Report

Thank you so much for taking the time to leave us this review & feedback! We hope that your daughter loves her birthday present, we're sure she will! ♥

“Great choice. Great designs. Efficient service.”

Helpful Report

Thanks so much for taking the time to share your feedback, Angela - it's great to hear that you've enjoyed shopping with us 💖

“Unique products, necklaces are flimsy than I thought but the bangles and rings are very good quality”

Helpful Report

We are so grateful that you took the time to leave this review, Andrea, this really means a lot to us! We hope to see you again soon✨

“Lovely necklace also bought matching bracelet,my only complaint would be that it's quite difficult to fasten without help”

Helpful Report

We're super grateful for your review & glad to hear you love your new AL necklace - we'll be sure to share your feedback with our team as we're always looking at ways to improve 💕

“Look good on”

Helpful Report

Thanks so much for your 5-star review, Anita - this means the world to us!! 🌎

“Ordering easy delivery quick”

Helpful Report

Thank you so much for taking the time to leave this review for us, Laura. We look forward to welcoming you back again soon here at Abbott Lyon! ✨

“Lovely necklace nicely packaged”

Helpful Report

Thank you so much for your kind feedback, Julie - it's great to hear that you're happy! 💕

“Gift card was expensive for what it is but does look nice and I do get they have to pay shipping costs but only small card and got it because I thought a necklace I ordered would go on it !!! Silly me thought it was some kind of gift box how wrong was I but overall their products are lovely and the bracelet it beautiful but no gift box with it. I am awaiting 2 necklaces and hoping there is some kind of nice box like at Xmas when I ordered a bracelet. Beautiful gifts and take advantage of their 2 for 1s or offers.”

Helpful Report

Thank you so much for taking the time to leave us this review & feedback, Ann Marie - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

“Excellent service from order to delivery. I’m not entirely sure about the product, in particular the Gold colour but the design and quality is fab.”

Helpful Report

Thank you so much for sharing this feedback Sam- I will be sure to pass this onto the team! We want you to find the perfect item to suit you - if you did want to exchange your necklace for a different style, or colour, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with finding a great replacement piece! The email is returns@abbottlyon.com ✨

Abbott Lyon is rated 4.3 based on 13,355 reviews