Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

4.3 Rating 11,378 Reviews

80 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 20th June 2025

2654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The packaging was luxurious and”

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Thank you so much for taking the time out to review your Abbott Lyon item - we're delighted to hear that you're happy! ✨

“I loved the present when it arrived for my granddaughters 21ST birthday, only fault is it took so long to arrive, her birthday was on 4th February, at it came nearly eight days after it was supposed, too slow service.”

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Thank you so much for taking the time to leave us this review & feedback! We hope that your daughter loves her birthday present, we're sure she will! ♥

“Great choice. Great designs. Efficient service.”

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Thanks so much for taking the time to share your feedback, Angela - it's great to hear that you've enjoyed shopping with us 💖

“Unique products, necklaces are flimsy than I thought but the bangles and rings are very good quality”

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We are so grateful that you took the time to leave this review, Andrea, this really means a lot to us! We hope to see you again soon✨

“Lovely necklace also bought matching bracelet,my only complaint would be that it's quite difficult to fasten without help”

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We're super grateful for your review & glad to hear you love your new AL necklace - we'll be sure to share your feedback with our team as we're always looking at ways to improve 💕

“Look good on”

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Thanks so much for your 5-star review, Anita - this means the world to us!! 🌎

“Ordering easy delivery quick”

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Thank you so much for taking the time to leave this review for us, Laura. We look forward to welcoming you back again soon here at Abbott Lyon! ✨

“Lovely necklace nicely packaged”

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Thank you so much for your kind feedback, Julie - it's great to hear that you're happy! 💕

“Gift card was expensive for what it is but does look nice and I do get they have to pay shipping costs but only small card and got it because I thought a necklace I ordered would go on it !!! Silly me thought it was some kind of gift box how wrong was I but overall their products are lovely and the bracelet it beautiful but no gift box with it. I am awaiting 2 necklaces and hoping there is some kind of nice box like at Xmas when I ordered a bracelet. Beautiful gifts and take advantage of their 2 for 1s or offers.”

Helpful Report

Thank you so much for taking the time to leave us this review & feedback, Ann Marie - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

“Excellent service from order to delivery. I’m not entirely sure about the product, in particular the Gold colour but the design and quality is fab.”

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Thank you so much for sharing this feedback Sam- I will be sure to pass this onto the team! We want you to find the perfect item to suit you - if you did want to exchange your necklace for a different style, or colour, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with finding a great replacement piece! The email is returns@abbottlyon.com ✨

“Love your products!”

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We can't thank you enough for leaving us a review, Octavia - it's exciting to hear that you love AL!! ❤

“Really please with my order, the picture inside is a little blurry but I think that becuase it’s got 2 people in it, while the other one has just got my little girl and that’s clear. But still happy.”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Very good quality jewellery, but then that was expected for the price paid. Lovely packaging and customer service prompt to reply too. I bought a personalised bracelet for my daughters 21st birthday. Unfortunately I didn't realise it would take three weeks for delivery. It was the first present I ordered and last to arrive, at least a week after her birthday which was disappointing.”

Helpful Report

Thank you for taking the time out to review your recent order, Sam - we're thrilled to hear that you're happy with the quality & the service that you received too! We're so sorry for any confusion with the extended creation time for our bespoke pieces, we hate knowing that this has disappointed you!

“The necklace is stunning but not the most comfortable.”

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Thank you for taking the time out to review your recent AL order & we're so sorry to hear it isn't 100% right for you - we truly value your opinion & will be sure to pass this on. If you believe your item may be faulty, please do get in touch with us on help@abbottlyonsupport.com, where one of our friendly team members will be able to assist you.

“Quite nice bracelet”

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Thanks so much for reviewing your recent order, Judith - it means a lot to us! ❤

“Item arrived. Late for the birthday sp had to save for another event. With all the ‘bigging up’ of receiving updates and length of time from order i was expecting sonething special. Bracelet arrived but just normal nothing special and if im honest i cant even tell what the name is. So if someone dosnt know my granddaughters name they certainly won't have a clue what the name is meant to say.”

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“Bought as a gift for my granddaughter along with initial and birthstone. Little disappointed with the chain, smaller and flimsier than expected (looks better in the model) especially considering the price even with a discounted voucher. Overall a pretty piece and I love the personalised gift bag”

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Thank you for taking the time out to share your feedback on your recent order, Elsie - we're so sorry to hear that you aren't 100% happy with it but we do hope your granddaughter loves it! If for any reason you do need our assistance, please don't hesitate to reach out via email on help@abbottlyonsupport.com & we'll be here to look after you ✨

“It took a while for my order to arrive but within the stated delivery time. Very pleased with the quality of my bracelet, it has a good weight to it which I didn't expect. Possibility a little too much packaging, leaflet etc, box in a box but I will be ordering more. My new addiction! :-)”

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We truly appreciate you going out of your way to review your recent AL experience, Joanna - we're delighted to hear that it's been a positive one & that you're happy with your bracelet! Please be assured, your feedback has been passed over to the relevant team, we're always eager to look at ways of improving! ❤

“Good communication and item arrived within the expected time scale.”

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Thank you so much for going out of your way to share your review, Vicky - it's always our aim to make your shopping experience hassle-free, so it's great to hear that you're happy! ✨

“It’s very pretty but fragile”

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Thank you for taking the time out to leave us this review, Anne Marie! So delighted to see that you are happy with your item - please do let our lovely customer service team know if we can assist you any further ✨

Abbott Lyon is rated 4.3 based on 11,378 reviews