Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.33

4.3 Rating 13,341 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with pendant and bracelet, extender was bought for necklace given as gift”

Helpful Report

We always aim to provide the highest quality products so it always makes so proud to hear feedback like this - thank you so much for taking the time to leave us this review 😍

“I ordered a necklace for my mum and she loved it so I thought I'd get one for my daughter aswell, you didn't disappoint me.”

Helpful Report

We're super pleased to receive your review, Claudia - thank you so much! 😍

“The writing wasn't great as the R looks like an N. Not great when you're name is kerry. It would be good if it showed you a picture of it before you bought it. However, they quickly responded to my Email and are sending me a necklace with a different style of writing so I'm happy with that. Waited quite a while for it as well. The actual chain and style is really nice though.”

Helpful Report

We truly appreciate your very kind review, Kerry- it means the world to us to know that you were looked after by our lovely team & that you had a chance to experience the service that we strive to provide for our very valued customers, thank you! 💖

“I was meant to order a crystal signature necklace but it was my mistake and the one I got was also very nice”

Helpful Report

So delighted to hear that you are still pleased with your recent Abbott Lyon purchase✨ We really appreciate you taking the time to leave a review, thank you Joseph x

“Jewellery is beautiful, however its not fully expanded that the products are not interchangeable. I.e. that the Stacey Solomon range won't fit on the std necklace. Which I'd frustrating. As the other other initials are very large and over sized.”

Helpful Report

Thank you so much for taking the time out to share your feedback with us, we truly value your opinion! Our Stacey Solomon charms do only fit the bracelets and necklaces in the Stacey range, I'm so sorry that you missed this. I can see that you have been in touch with us about this, but if you would like to arrange an exchange, please do get in touch with us on help@abbottlyonsupport.com, where one of our friendly team members will be able to assist you.

“Absolute beautiful ring however small crystal was missing .”

Helpful Report

Thank you so much for taking the time to reach out to us! We are so sorry to hear you are having issues with your order! Please do not hesitate to contact us via Live Chat, WhatsApp, email (at 'help@abbottlyonsupport.com') or Direct Message us via our social media with your email address, order number and the details of your query and our friendly customer service team will be more than happy to help look into this for you! Best Wishes x

“Lovely necklace but very slow in delivery and poor communication with dates etc”

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Thank you so much for taking the time to leave this review for us, we sincerely appreciate all feedback. x

“Beautiful ring, from a beautiful company X”

Helpful Report

Thank you so much for taking the time to leave this review for us. We look forward to seeing you again soon at Abbott Lyon! x

“It is such a beautiful ring and I am very happy with it, I just wish it was a bit bigger for those who have fat fingers and don’t want to wear every ring they have on the ring finger. Would be great if there had been a sizing option that would accommodate all the way up to v/w”

Helpful Report

We really appreciate all feedback we are given as it helps us to make considerations on how we can improve and to influence future changes here at Abbott Lyon! I will be sure to pass this feedback onto the team but in the meantime we wanted to thank you again for taking the time to write us a review, for being such a loyal customer and helping us strive towards better understanding our customers’ needs❤️

“I really love the bracelet but one of the heart diamonds has fallen out already. I’m really upset about it as it was a gift from my daughter.”

Helpful Report

We're so sorry to hear that you aren't 100% happy with your recent order - I can see that my colleague has assisted you with this issue but if there is anything else that we can do for you, please don't hesitate to get in touch at help@abbottlyonsupport.com - thanks for taking the time to leave us this review.

“So far so good . Had to spend 30 min untangling the necklace though .”

Helpful Report

We're super grateful for the time you've taken to share your feedback - it's fab to hear that you're loving your recent order & we hope to see you again soon! ✨

“A lovely piece but the letter is quite sharp could do with been smoothed around edge as the letter k has some sharp corners”

Helpful Report

Hi Kimberley, sorry to hear about this & please be assured this feedback will be passed onto our team! I have taken a quick look and can see that a member of our customer service team has been in contact with you via email. If you need any further assistance then please feel free to reach back out to us via the current email thread.

“Good and quick service, some very high quality jewellery”

Helpful Report

Thank you so much for sharing your recent customer experience with us, Charlotte! We are so pleased to hear that you are loving your new jewellery!✨

“Abbott Lyon did fine in sending promptly the necklace chain and bracelet extenders”

Helpful Report

Thank you so much for your kind comments, Chris - it's always our aim to provide top-class customer service! ❤️

“Very happy with it thank you”

Helpful Report

Thank you so much for taking the time to leave us this review - it makes our day to know that your happy with your new AL piece 😍

“Excellent service and lovely pendant”

Helpful Report

Thank you so much for your kind comments - it's always our aim to provide top-class customer service! ❤️

“Gorgeous personalise jewellery. Ordered a set for my daughters birthday and she absolutely loved it!”

Helpful Report

We couldn't be more grateful for your kind feedback, Victoria! What a stunning gift & we're so pleased to hear your daughter loves it💕

“Quickly arrived and securely packaged. Good communication too.”

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Thank you so much for taking the time to leave this review for us, Hannah. We look forward to welcoming you back again soon here at Abbott Lyon! ✨

“The charm is very pretty and well made but smaller than anticipated.”

Helpful Report

Thanks for being such a loyal customer - it makes us so happy to hear you enjoy shopping with us! We are so grateful for your lovely feedback 💕

“I want to return bcoz very loose.its below my ankle.Sorry for this..”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

Abbott Lyon is rated 4.3 based on 13,341 reviews