Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.34

4.3 Rating 13,366 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both items that I received are exactly what I wanted and delivery time was very good as well”

Helpful Report

Thank you so much for sharing your recent customer service experience with us, Gordon ! We are so pleased to hear that you are loving your new item ✨

“Took a while to arrive…… when it did, I was thrilled. A beautiful little gem!”

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We are so grateful that you took the time to leave this review, Joanna, this really means a lot to us! We hope to see you again soon✨

“Took a while for delivery as tracking number from Royal Mail was not bringing any detail back”

Helpful Report

Hi Marie, thank you for taking the time to leave us a review & we're sorry to hear that it took longer than expected to receive your order. Please be assured that we are most definitely facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. We have dispatched our orders within the advised time frame & now have to trust that Royal Mail will fulfil their duty - now that we do not have your order, we are unfortunately no longer in control of it. Please do always get in touch with us if you ever any issues & our lovely team will always be happy to help!💖

“Loved the bracelet but was disappointed as I had put the letter v to go on the heart , and it didn't have it , so a bit gutted really.”

Helpful Report

We are so grateful for your feedback, Victoria! Thanks for taking the time to leave this review - we'll be sure to pass this feedback onto the team! ✨

“I luckily have skinny wrists but very tight strap! I also asked for it to be engraved and it hasn’t been :(”

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We are delighted to hear your kind words on our service provided to you, this means a lot to us!✨

“delivery was longer than said ,but maybe due to post strikes at the moment”

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We are so grateful for your feedback, Dawn! Thanks for taking the time to leave this review - we'll be sure to pass this feedback onto the team! ✨

“I have not received my order yet still waiting”

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Thank you so much for the review & we're so sorry to hear this, if you ever have any questions regarding your recent AL order or you need some support then you can always reach us at help@abbottlyonsupport.com 💖

“appears to be good quality, only time will tell, arrived with suggested time 7 days”

Helpful Report

Thanks for taking the time to leave this review, Dianna- we hope you enjoy wearing your new piece! X

“They do really nice pieces of jewellery. They are always boxed lovely and you feel special wearing the items. Have brought many many items as gifts over the last couple of months and have loved all of it - minus one item as detailed below.”

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Thank you for taking the time out to leave us this review, Natalie! So delighted to see that you are happy with your pieces ✨

“Still awaiting delivery of this item hopefully will arrive soon”

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Thank you for taking the time out to leave us this review, we really appreciate it! ✨

“Lovely bracelets but one wasn’t engraved”

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Thank you for taking the time out to leave us this review, we really appreciate it! ✨

“Christmas present for my daughter and I am delighted with my purchase. I purchased three different chains for her to wear together”

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Thanks for being such a loyal customer, Susan, it makes us so happy to hear you enjoy shopping with us! We are so grateful for your lovely feedback 💕

“Fast delivery. I also bought a gift bag which is nice too. The jewellery item came wrapped in tissue paper, so I'm glad I did. One would expect a gift box at least.”

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Thanks so much for your 5-star review, Joan! 🌟

“Order arrived very quickly and nicely packaged although the bracelet was a lot finer than I expected”

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Thank you so much for your kind feedback, Vicky - it's great to hear that you're happy! 💕

“Loved it would totally recommend 👍”

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Thank you so much for taking the time out to review your order, Susan - we're delighted to hear that you're happy! ✨

“Bought for my daughter. She absolutely loved it!!!”

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Thank you so much for taking the time to leave us this 5-star review! 😍

“I have emailed your customer services requesting I have to return this as I ordered the wrong colour of gold. Your email does not recognise my email address and not accepting my email, please advise.”

Helpful Report

Oh no we're so sorry about this Evelyn, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with your return! The email is returns@abbottlyon.com, if you still have issues we can be contacted via Live Chat on our website & WhatsApp✨

“Pleased with my purchase. I have a metal allergy but my skin is fine with this jewellery”

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We truly appreciate you going out of your way to leave us a review, Assunta - it makes our day to hear that you've enjoyed shopping with us here at Abbott Lyon! ❤

“Great quality! Great communication.”

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Thanks so much for your review - it makes our day to hear how happy you are! ✨

“Very pleased with the necklace it’s lovely just disappointed that it arrived loose in box so wasn’t nicely presented as you would expect !!”

Helpful Report

We're super grateful for the time you've taken to share your feedback - it's fab to hear that you're loving your recent order & we hope to see you again soon! ✨

Abbott Lyon is rated 4.3 based on 13,366 reviews