Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.34

4.3 Rating 13,356 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love your products!”

Helpful Report

We can't thank you enough for leaving us a review, Octavia - it's exciting to hear that you love AL!! ❤

“Really please with my order, the picture inside is a little blurry but I think that becuase it’s got 2 people in it, while the other one has just got my little girl and that’s clear. But still happy.”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Very good quality jewellery, but then that was expected for the price paid. Lovely packaging and customer service prompt to reply too. I bought a personalised bracelet for my daughters 21st birthday. Unfortunately I didn't realise it would take three weeks for delivery. It was the first present I ordered and last to arrive, at least a week after her birthday which was disappointing.”

Helpful Report

Thank you for taking the time out to review your recent order, Sam - we're thrilled to hear that you're happy with the quality & the service that you received too! We're so sorry for any confusion with the extended creation time for our bespoke pieces, we hate knowing that this has disappointed you!

“The necklace is stunning but not the most comfortable.”

Helpful Report

Thank you for taking the time out to review your recent AL order & we're so sorry to hear it isn't 100% right for you - we truly value your opinion & will be sure to pass this on. If you believe your item may be faulty, please do get in touch with us on help@abbottlyonsupport.com, where one of our friendly team members will be able to assist you.

“Quite nice bracelet”

Helpful Report

Thanks so much for reviewing your recent order, Judith - it means a lot to us! ❤

“Item arrived. Late for the birthday sp had to save for another event. With all the ‘bigging up’ of receiving updates and length of time from order i was expecting sonething special. Bracelet arrived but just normal nothing special and if im honest i cant even tell what the name is. So if someone dosnt know my granddaughters name they certainly won't have a clue what the name is meant to say.”

Helpful Report

“Bought as a gift for my granddaughter along with initial and birthstone. Little disappointed with the chain, smaller and flimsier than expected (looks better in the model) especially considering the price even with a discounted voucher. Overall a pretty piece and I love the personalised gift bag”

Helpful Report

Thank you for taking the time out to share your feedback on your recent order, Elsie - we're so sorry to hear that you aren't 100% happy with it but we do hope your granddaughter loves it! If for any reason you do need our assistance, please don't hesitate to reach out via email on help@abbottlyonsupport.com & we'll be here to look after you ✨

“It took a while for my order to arrive but within the stated delivery time. Very pleased with the quality of my bracelet, it has a good weight to it which I didn't expect. Possibility a little too much packaging, leaflet etc, box in a box but I will be ordering more. My new addiction! :-)”

Helpful Report

We truly appreciate you going out of your way to review your recent AL experience, Joanna - we're delighted to hear that it's been a positive one & that you're happy with your bracelet! Please be assured, your feedback has been passed over to the relevant team, we're always eager to look at ways of improving! ❤

“Good communication and item arrived within the expected time scale.”

Helpful Report

Thank you so much for going out of your way to share your review, Vicky - it's always our aim to make your shopping experience hassle-free, so it's great to hear that you're happy! ✨

“It’s very pretty but fragile”

Helpful Report

Thank you for taking the time out to leave us this review, Anne Marie! So delighted to see that you are happy with your item - please do let our lovely customer service team know if we can assist you any further ✨

“My overall experience with Abbott Lyon has been positive, particularly with customer service providing a speedy response to an issue.”

Helpful Report

Thanks ever so much for your lovely comments, Emily! We are so delighted to welcome you into the Abbott Lyon family - top-class customer service is something we strive for! It really makes our day to hear that you love your new pieces. We hope to see you again soon 💕 x

“I purchased a personalised necklace and bracelet as a Christmas gift for myself which I love apart from the birth stone charm which should be diamond for the month of April. Unfortunately as it is set in a heart with a solid back it looks like a citron instead of a diamond as I chose yellow gold for my jewellery which is very disappointing and that is why I only gave 4 stars”

Helpful Report

We're super grateful for the time you've taken to share your feedback - it's fab to hear that you're loving your recent order & we hope to see you again soon! ✨

“I purchased 3 of the personalised bracelets for my bridesmaids. Unfortunately One of my bridesmaids said hers had snapped for no fault of her own. I contacted Abbot Lyon and they were fantastic, I had to send some photos of the item and someone came back to me straight away and offered me a replacement. My Bridesmaid is over the moon now she has her new bracelet. Thank you”

Helpful Report

We are delighted to hear your kind words about our service provided to you, this means a lot to us!✨ We are sure your bridesmaids will look stunning on your special day x

“Normally excellent service with great looking products at excellent value for money. However my most recent order has not arrived due to royal mail strikes. Ordered on 29th November. Whilst this is not the fault of Abbott Lyon perhaps using this service was a mistake and they should look alternative couriers”

Helpful Report

Hi Susan, Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“Stone fell off after a week of wearing this but I am waiting for a replacement after I emailed”

Helpful Report

Hi Tilly. Thanks so much for taking the time to leave us a review, we really appreciate it! Sorry to hear that you are still waiting to hear back from our customer service team. Due to high volumes, our current reply time is 2 days over email, so an agent will be there to support with your query asap.

“I received my piece of jewellery the other day and it's so beautiful but the chain is way to small it don't even fit around my neck 😫 I have emailed but haven't received a response yet.”

Helpful Report

Hi Christopher, I am so sorry to hear about the issue with your order - we would love to get this sorted for you, so if you could please send us an email at help@abbottlyonsupport.com, we will make sure to look into this as soon as possible.

“Good quality heavy chain but I would have preferred it to have been a lighter colour - it’s quite a “yellow” gold. It won’t stop me wearing it though although I find the clasp quite fiddly (probably my age!). If you could make it more like the colour of 9ct I’d definitely buy another!”

Helpful Report

We are so grateful for your feedback, Anonymous! Thanks for taking the time to leave this review - we'll be sure to pass this feedback onto the team! ✨

“Beautiful jewellery, comes in a lovely box and is presented nice. Only thing I would say is it only comes in one size and it’s slightly tight on my wrist with minimal movement. Think extra sizing should be added.”

Helpful Report

We are so grateful for your feedback, Sasha ! Thanks for taking the time to leave this review - we'll be sure to pass this feedback onto the team! ✨

“I wouldn’t know because it still hasnt arrived yet”

Helpful Report

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends, 24/25/30th November & 1st December), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“Great quality, great customer service- a very happy return customer.”

Helpful Report

Thanks so much for your kind comments, Irene- it's always our aim to provide top-class customer service! 💕

Abbott Lyon is rated 4.3 based on 13,356 reviews